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“Fab stay” 5 of 5 stars
Review of Mercure Hull Royal Hotel

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Mercure Hull Royal Hotel
3.0 of 5 Hotel   |   170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)   |  
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Ranked #13 of 22 Hotels in Kingston-upon-Hull
Norwich, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Fab stay”
5 of 5 stars Reviewed November 19, 2012

Fab stay staff and food% stayed here 4 times now every times the rooms are good and clean nothing to much trouble for the staff .... It has a free car park unlike other hotels in centre of hull ...it's right next door to the train station and in the heart of the city centre would recommend to anyone ....

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review, December 11, 2012
Thank you for your kind review. It is a pleasure to read that you have had 4 enjoyable stays with us. I trust that I am able to welcome you again in the near future.
With kind regards,
Luc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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599 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
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  • English first
  • German first
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English first
Carlisle, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 19, 2012

On arrival reception staff were indifferent and unwelcoming. My room was a double but the room was of a size and shape that meant you could not walk round the bed. The bed was so close to one wall that it was a side ways suffle to get into bed. The bed base was not securlely fixed and the carpet did not meet the wall and was poorly fitted. The carpet had not been vacuumed up to the skirting board and there was a dusty white edge to the carpet. The shower control knob came off in my hand. I was soaked trying to get it back on. Breakfast was poor and almost cold. Our room was quiet and there was little or no street noise. The bar staff were polite and efficient. Check out was as misserable an experience as checking in. "Hello" and "Good morning" seem to be alien words to the staff. I was so upset with the staff attitude I left without complainng at the time. When I next return to Hull I will stay somewhere else.

Room Tip: Check the size and shape of your room before booking.
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review, December 11, 2012
Thank you for leaving a review. I am dissapointed to read that your stay didn't meet your expectations. I have addressed the various issues with the relevant departments. I would like to offer you a complimentary stay as I am keen to show you that your experience isn't typical for my hotel. I do admit that we make mistakes but the team and I use our mistake as a learning curve. I am confident that we offer great value for money and I hope that you will contact me direclty in order for me to arrange your future stay.
I look forward to hear from you soon.
Regards,
Luc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
73 reviews 73 reviews
28 hotel reviews
Reviews in 46 cities Reviews in 46 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed November 18, 2012

Nice hotel, good all inclusive package, food reasonable, great for an overnight or 2 night stop in Hull, fab prices.
Staff did not always seem sure of what they were supposed to do but overall friendly and caring team. Very busy when we visited (mothers day) but staff tried to please. Overall good value for money.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review, December 11, 2012
Thank you for your kind review. It is nice to read that you have had an enjoyable stay in my hotel and I hope that you will return to us in the near future.
With kind regards,
Luc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dunston
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed November 17, 2012

We stayed here earlier on this year and our experience was so bad we were invited to stay on a complimentary basis how i wish we hadnt bothered The staff were informed that we were going to be there and it was so embarrasing as they either ignored us or tried so hard to please us It was really wierd that the member of staff( Rebecca) that had caused us so much upset the first
time we stayed at this hotel was inthe queue front of me at breakfast the next day as i had been told by Alison the manager that she had been sacked. T he food was again cold and inedible We werent allowed to chose from the main menu until David the duty manager had got permissission from someone else when i did chose from the main menu there was none left "coincidence" Breakfast was a shambles
No tables no food left .All in all another bad experience . imust say the room was better than the first time ,

Room Tip: dont bother
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review, December 11, 2012
Thank you for your review. I am dissapointed to read that your experience didn't live up to the expectations. However, i have spoken to my management team whom welcomed you in the hotel. They were under the impression that your stay was enjoyable, so I am not sure where the truth lies at the moment. In regards to the staff member that you encountered whilst in the queu for breakfast, she is no longer employed by the hotel. Returning guests on a complemantary stay issued by me are typically well looked after and I am sorry to read that you got the impression that some of my staff members ignored you. I am sure that has not been deliberate and my apologies if you got that impression. I appriciate that you have shared your experience.
With kind regards,
Luc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 16, 2012

I was very surprised to find how small my room was. I expected a bigger room from a Mercure hotel. In fact, if I hadn't known better, I would have sworn the room was from one of the company's (Accor's) low budget hotels such as Ibis. The room, basically, was big enough to fit the double bed. The wi-fi connection was very poor as well and at times I wasn't able to send or receive emails, and webpages, as they were loading, would time out. Other than that, the hotel is beautiful, very clean (which is essential!) and perfectly located in Hull right next to the train station.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review, December 11, 2012
Thank you for leaving a review. I am sorry to read that your stay didn't entirely live up to your expectations. The hotel offers a variety of room sizes, mainly due to the age of the building. I have checked with our wifi provider to find out what caused our wifi to be slow and we have put in some more boosters to enhance the wifi signal. I do hope that you will visit us in the near future and if you decide to do so, please contact me direclty in order for me personally to look after your arrangements.
With kind regards,
Luc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Senior Contributor
48 reviews 48 reviews
37 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed November 13, 2012

Just stayed at this hotel on a line dancing package. Rooms are pleasant and warm, we had a proper radiator in our room and an air conditioning unit as well. The breakfast was one of the best I have ever had, crispy bacon, cooked tomatoes, not the kind that are just shown the grill, perfectly poached eggs. In fact better than a lot of top five star hotels that I have stayed in. The staff were pleasant and the location is excellent, for shopping or arriving by train. We could hear a few muffled announcements but nothing too bad. The only down side was that there were two weddings taking place and some of the guests became a little boisterous at times. The bar area and restaurant are very pleasant.

We had set menus which were adequate if not very imaginative, but if the breakfast is anything to go by I would think the a la carte menu would be very good.

Good value for money and nothing really to complain about.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review, December 11, 2012
Thank you for your kind review. I am pleased to read that you have had an enjoyable stay in my hotel. Please accept my apologies for the behaviour of the wedding guests, we try to manage this as best possible. I look forward to welcome you again in the near future.
With kind regards,
Luc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 9, 2012

I stayed at this hotel for a work trip on the 18/19 October and was really looking forward to it. When I arrived the staff were pleasant although they had problems finding my booking I didn't have to wait long for my room. I was happy that this hotel was literally attached to the station as after a 3 hour trip from London I wanted to head straight for bed! On first impressions the room was a 6/10, I enjoyed the various different bedroom lighting but the cheap electric radiator attached to the wall was a massive let down and constant noise turning off and then on. The BIGGEST annoyance was their bathroom, the water was lukewarm, if you like your shower hot/scolding like me, I would reconsider staying here, they sent an engineer in the morning who said that was as hot as it went because they didnt want people to scold themselves, this is nonsense as even at my local gym back in London they have a safety cap on the shower so you cant accidentally make it too hot unless you intentionally choose too. Perhaps the mist unhygienic thing was that there was a pair of pale green men's boxers in the bin! yes you heard me right! Can you get any more shabby? The food was mediocre but very pricey I don't think you could buy a decent dinner for cheaper than £15-20 and it didn't taste worth that to be honest, im not usually tight when it comes to food. The breakfast was nice but it would be really hard to get a standard English wrong. Even on speaking to the cab driver when leaving the hotel, he told me that other customers had similar disappointments. The only saving grace? I didnt pay for the experience thank god!

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review, December 11, 2012
Thank you for leaving a review. I am sorry to hear that your experience hasn't been satisfactory. From reading your feedback I must conclude that you stayed in the west wing of the hotel, which is the oldest part in its orginal Victorian state, e.g. the heating is electric in those rooms rather then central heated radiators. I have spoken to my housekeeping team and addressed the 'cleanliness' issue. I am dissapointed that you didn't enjoy the food as the hotel has a reputation for excellent food quality. Your overal experience is not typical to the hotel, and I must disagree with the Hull cab driver as we have a lot of extremely happy guests. I admit that during your stay we have failed to deliver our usual high standards. I hope that you will allow me to serve you in the future. I propose that you contact me directly in order for me to arrange a complementary stay including dinner. Feel free to contact me via the hotel switch board to arrange a convenient date.
I look forward to hear from you.
Regards,
Luc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hull Royal Hotel

Address: 170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
Phone Number:
Location: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in Kingston-upon-Hull
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Hull Royal Hotel 3*
Number of rooms: 155
Official Description (provided by the hotel):
The Mercure Hull Royal Hotel is ideally located in the City Centre, adjacent to the Railway Station. The Hotel is next to the St Stephens Shopping complex and the Hull Truck Theatre. Close to Hull's historic Old Town Centre and The Deep Aquarium, everything is just a few minutes walk away. The hotel offers free WiFi throughout and free parking. ... more   less 
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Also Known As:
Quality Inn Kingston Upon Hull
Quality Hotel Kingston Upon Hull

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