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“Very average” 3 of 5 stars
Review of Smith & Western Tunbridge Wells

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Smith & Western Tunbridge Wells
4.0 of 5 Hotel   |   Linden Park Road, Royal Tunbridge Wells TN2 5QL, England   |  
Hotel amenities
Royal Tunbridge Wells, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
“Very average”
3 of 5 stars Reviewed October 15, 2012

Eaten here and stayed here this year. Found staff to be a little rude... Not vocally but it just didn't seem like they wanted to be there. Food was just average and took ages to arrive. Price was also a little on the steep side. Don't think I'll return.

  • Stayed May 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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88 people have reviewed this hotel

Traveler rating
    43
    33
    10
    1
    1
See reviews for
4
54
4
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Letchworth, United Kingdom
Top Contributor
50 reviews 50 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 16, 2012

i stayed here on business for two nights and really enjoyed it. Staying here made a nice change from the usual business hotels. The staff were very friendly and efficient, from check in to check out everything was just right.
The food at both breakfast and dinner was excellent and plentiful, breakfast cooked to order rather than buffet style! The bar prices were a little high but not overly excessive.
If I did have a gripe it would be that the shower in my bathroom was not very powerful, this is something the hotel owners are looking to get sorted in the near future. Also, a coffee maker is provided in the rooms, why no kettle? You cant make tea in a coffee machine!
Overall I loved it and will definately use it again when in the area.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Belfast, United Kingdom
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 16, 2012

I really enjoyed my stay here. It has a great atmosphere. Staff very friendly and helpful.
My room was really cosy and the bathroom clean and modern.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Service
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London, England, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 9, 2012

Nice room and staff were very friendly. Cosy atmosphere. Shame the shower was so weak as bathroom very nice and good size shower cubicle. Walking distance to 'the Pantiles' (5 minutes) and 15-20 walk to the main shooping centre. Train station 10 minutes walk away. Nice breakfast. Would definitely visit there again

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cork, Ireland
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 6, 2012

Was looking forward to staying at this hotel, the reviews I had read led me to believe it was a great place to stay. Firstly it's located on a busy approach road to Sainsburys supermarket which is practically on top of the hotel. We were shown to the room on arrival, which I have to stay was very nice as was the bathroom, the downside of this was the country music playing in the bar was so loud we could hear it in the room,even above the noise of the non stop traffic outside,also the shower was so weak it was almost impossible to use it, I did not dine in the hotel that evening,but I did have breakfast which was only fair, when we arrived in the breakfast room there was no one to ask where to sit, also the cleaning staff were busy hovering,and as we ate our breakfast the cleaning lady passed with a bucket full of dirty water and proceeded to mop the floor at the other end of the restaurant, I was glad I was only staying the one night, certainly would not stay here again,the cost of staying here was the most expensive of the 4 hotels I stayed in on my holiday,definitely not the best value.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Edenbridge, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 3, 2012

I read lots of reviews before booking this hotel, so was expecting something quirky and different to the usual. However, bed was small (though comfortable), shower was not at all powerful (though rooms were clean), and breakfast was very 'plastic' and not very tasty. If you don't mind overlooking Sainsbury's car park, and listening to very loud country & western music vibrating through the walls, then this place is for you. I recently stayed at the Spa Hotel, and though more expensive on a Saturday night than the Smith & Western, you just cannot compare it in terms of class... sorry. Personally I think it was worth about £85 rather than the overpriced £115!

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2012 via mobile

Stayed here for my husbands birthday. Straight away we felt very welcome, due to the friendly staff. Room was a good size, bed was very comfortable and great to see good quality furniture. The only criticism I have is the shower. Unfortunately due to the pressure being so low, you can't really call it having a shower. It's more like standing in mist! We did bring this issue up and were told that this is something they are looking into sorting out. I really hope they do as this is the only thing that really lets them down.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Smith & Western Tunbridge Wells

Address: Linden Park Road, Royal Tunbridge Wells TN2 5QL, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells
Amenities:
Bar / Lounge Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 13 hotels in Royal Tunbridge Wells
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Smith & Western Tunbridge Wells 4*
Reservation Options:
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Also Known As:
Smith And Western Tunbridge Wells
Smith & Western Tunbridge Wells Hotel Royal Tunbridge Wells
Smith & Western Tunbridge Wells Royal Tunbridge Wells, Kent

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