Were do we start!
I am very careful not to give poor feedback unless it is warranted as I understand the implications this can have to the restaurant concerned however I feel that I have a duty to assist others that may read these reviews as a guide before they choose where to eat.
I was with my family and we were a party of 7.
I ordered a New Jersey Chicken on the recommendation of the waitress. When it arrived the chips were nearly cold, I pointed this out and they were replaced with freshly cooked chips. I then continued to eat the rest of the meal to find that the onion rings were nearly cold and soggy as opposed to hot and crispy. I then tried the chicken which was also nearly cold. I returned the meal and was persuaded to have another freshly cooked meal. I accepted! My family did tell me that their meals were not very hot but did not wish to take this further.
We then decided to order desert which were various ice cream sundaes and sorbets. The ice cream was melted any my wife's sorbet had turned to liquid.
The final straw was what my sons partner found in her Eton Mess. There was something hard and dark in the bottom which should not have been there. She told me it was very hard and had no particular taste. By this time I had got the manager involved. She has taken this away for testing but was very defensive saying it might be a bit of burnt brownie. My sons daughter thinks not!
The only pleasurable part was the service we received from the waitress. She was clearly embarrassed! We did tip her after finding out that this would go to her and none of the other staff.
It may well be that others have not had the unfortunate experience that we had however I feel that this sort of feedback needs to be given so that they get the message and improve their standards.
Frankie & Benny, get your act together!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.