Overnighted here as had an early ferry to catch. Was not expecting much beyond the usual Best Western standards. I was surprised and delighted to find a beautifully restored historic hotel literally facing the sea. I never tried the spa so can't comment on those facilities but very pleased with the hotel and would definitely stay here again.
The highlight of the stay was the urbane and charming Dimitris. If there was a prize for the most helpful and thoughtful front-of-house staff - it would be a crime if this chap were not put up for it!
I had phoned to say I'd be arriving late - I hadn't realised it was Dimitris who'd answered the 'phone until I arrived but he confirmed it was not a problem. There was a speedy check-in when I arrived tired and after a long drive and thoughtfully I was reminded to book breakfast and asked if I'd like an alarm call. These are small things I know, but they are the details that frequent travellers like myself look for from hotel chains that aspire to repeat custom.
When I came down in the morning at 6.30am I found the same helpful Dimitris (who had been there at 11.45pm) there to help speed the check-out process as efficiently as possible, so I got to my ferry connection on time.
Well done Best Western Dover I was won over by the old world charm of your hotel and the quality of service I received from your front of house staff.
- Official Description (provided by the hotel):
- The new 81 room Best Western Dover Marina Hotel is set in a Georgian Terrace building and commands stunning views across the Dover seafront with the famous Dover castle in the background. It is centrally located just a few minutes from the Ferry and Cruise terminals and 5 minute walk from the town centre, the hotel facilities include Free Wifi, a Restaurant, Bar & Lounge, and Coffee Shop brewing Starbucks Coffee and Movenpick Icecream.The Waterfront Spa will be open from 01st March 2013 offering a range of Beauty Tretments, Manicure, Pedicure and Massages. ... more less
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- Also Known As:
- Best Western Dover Marina Hotel And Spa
- Best Western Dover Marina Hotel Dover
- BEST WESTERN PLUS Dover Marina Hotel & Spa England, UK