Yesterday I had a Spa Day at Bridgewood with a friend which was very disappointing. The Spa area is dull & dirty & needs a total revamp. We weren't shown round the facilities & had to find the changing rooms ourselves. We waited 35 minutes for a cold jacket potato & weren't offered a glass of wine which should have accompanied our lunch. We had to ask for the desert we had earlier selected on our menu choice. Throughout our lunch in the bar, staff were walking past carrying large pieces of furniture from one room to another. at one point knocking me in the back with a folded table. The changing room floor was filthy, as was the shower & ladies loo. The lock was broken on the shower door. The hour facial lasted only 45 minutes. We paid £100 for this horrible day. How on earth are they entitled to call themselves a 4* hotel? Thoroughly disappointing afternoon which should have been a treat. GET YOUR ACT TOGETHER BRIDGEWOOD! Please don't bother to offer me a complimentary return day as I wouldn't even go back for free.
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