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Canterbury Castle House Guest House: Traveler Reviews


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28 Castle Street, Canterbury CT1 2PT, England
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Traveler Reviews

80% Recommend
4.0 of 5 stars 26 reviews
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Just OK.

Canterbury Castle House Guest House

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2 of 5 stars
amanoussis 1 contribution
london
Oct 15, 2007 | Trip type: Couples
0/1 found this review helpful

Stayed for a night, too much money for the quality of room and service.

Arrived there in the afternoon, nobody said that I need to switch on the heating, left the room and came back to sleep at night... the room was freezing, turn on the heating and it was dead! Stayed the whole night in the freeze....paid 60 pounds for a night....and then next day when I went to check out and leave, mentioned the fact to the owners and their reply was just ....ohh nevermind!!! No....really mind...so won't even bother to go there again!

Also, breakfast was not worth the money spent...

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay October 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 15, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Never again in this Hotel

Canterbury Castle House Guest House

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1 of 5 stars
UkNisa 1 contribution
UK
Sep 19, 2007
1/1 found this review helpful

The B&B is nice but the service is absolutely terrible,....

When we booked it they decided to put us in a another room without telling us in advance...
And instead of them apologising and treating us in a professional way thet said they do not care if we are going to come back as customers or not...
So no we are not going back...It is not only about the rooms it is about professionalism and apparently this is not their strong point...

  • Date of stay September 2007
  • Member since September 19, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Exceptional B&B

Canterbury Castle House Guest House

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5 of 5 stars
theHDbikers 1 contribution
Preston
Sep 16, 2007 | Trip type: Couples
3/3 found this review helpful

Excellent location, superb breakfast, wonderful room (7) with large bathroom . This B&B is very clean, tidy and well presented. Our room and bathroom was spotlessly clean. No corners cut, the hospitality tray in the room was well stocked with premium brand products. Good quality linen and towels and proper sized bath. The owners and staff could not do enough for us, in particular with securing parking for the motorbike. After touring the continent it was good to get back to UK hospitality and likewise would not hesitate to recommend this establishment to all visitors. This is the second time we've stayed at this B&B and "the bikers" will definately be back!

  • Liked — Cleanliness, Quality & Location
  • Disliked — leaving
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay September 2007
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since September 16, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I selected this hotel as a top choice for Great food / Wine, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Lovely BandB

Canterbury Castle House Guest House

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4 of 5 stars
nigelbRotherham 1 contribution
Rotherham, UK
Sep 3, 2007 | Trip type: Couples
2/2 found this review helpful

Lovely and very clean B and B with the all important Location, Location, Location - just as you reach the City Walls and only minutes away from the many attractions and great choice of eating places. Great to have secure off road parking so near to the centre. Have to disagree with previous comments re. owners we found that they were friendly and worked very hard to keep place clean and tidy when they had a full house. Also had very good breakfasts and all in all thought that it offered good value particularly considering where it was located.

  • Liked — Cleanliness and Location
  • Disliked — Having to leave
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since January 13, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Just Wonderful!

Canterbury Castle House Guest House

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5 of 5 stars
HeritageHoney 2 contributions
Wallington, Surrey
Aug 31, 2007 | Trip type: Family
2/2 found this review helpful

We spent two nights in this wonderful hotel this week. We had a family room for four and must have had the best room in the house! It was huge and absolutely beautiful; high ceilings, period features and an enormous bathroom. The whole hotel is an absolute gem, tastefully decorated, clean and comfortable. Service is friendly and personal without being obtrusive. Breakfast was spot on and served in a light and airy dining room. The location is fantastic, it is easy to find and it takes about four minutes to walk right into the centre of the city. We will most certainly return.

  • Liked — Location and the building itself
  • Disliked — Air freshners
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since August 31, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Canterbury Castle House Guest House Address

28 Castle Street, Canterbury CT1 2PT, England