We visited Susan's on a Saturday afternoon, we'd seen it a couple of times and decided to go in and give it a whirl... It's nicely decorated, they have colour-changing lights in the ceiling and pretty teacups. My seat was really comfy because it had a nice cushion on it. The staff didn't realllly seem to completely know what they were doing though, it wasn't clear whether we were supposed to order at the counter or if they were going to come to us, and I'm not sure if they knew either.
Anyway, eventually we ordered a pot of tea for two, a bowl of soup, and a ham roll. And that's exactly what we got: a plate with a bread roll with a piece of ham in it and a bowl with some soup in it. Granted, my friend who had the soup didn't want any bread but.. I did expect a little garnish of cress or a decorative tomato with my roll.. Especially as the ham roll cost £4.95... I can make a ham roll at home for 10% of that.
Our total bill came to £13.20, which seems rather steep for what we ordered - I'd be happier going to the Veg Box in Canterbury and spending the same amount but not being hungry when I left.
Sure, some people are going to like this quaint little English cafe but in the future I'll be doing my eating in places where the price of the food represents the amount of eating you get to do!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.