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“Decent food, atrocious service!” 2 of 5 stars
Review of Posillipo Ristorante Italiano

Posillipo Ristorante Italiano
16 The Borough, Canterbury CT1 2DR, England
+44 1227 761471
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Ranked #47 of 282 restaurants in Canterbury
Price range: $17 - $43
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Families with children, Romance, Special occasions
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night
Description: Childhood friends Enzo Espedito welcome you to a little taste of Napoli with Osteria Posillipo Pizzaria ��� quite likely one of Canterbury���s friendliest restaurants. Decorated in relaxing woods, this light, airy space has the added bonus of being located near the Marlowe Theatre. An in-house wood-fired stone oven is visible from the open-plan kitchen on the ground floor, allowing hungry diners watch their pizzas bubble away the traditional way. Not in the mood for pizza? Traditional Italian favourites are the name of the game here, including fresh, homemade pasta like spaghetti a vongole.
Canterbury, United Kingdom
Contributor
12 reviews 12 reviews
9 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Decent food, atrocious service!”
2 of 5 stars Reviewed February 25, 2013 via mobile

I had visited the restaurant a few years ago and had been unimpressed, but when a friend spoke highly of it recently I decided to give it another go. I took my parents on a Monday evening, thinking the restaurant would be quiet, and it was. Unfortunately the service did not reflect this. After being seated we waited over 20 minutes to have our drinks order taken, another 10 minutes for half the drinks to arrive, repeated prompts yielded the rest of the drinks in time for the starter. The food itself was nice enough, better than the awful 'Italian' chains. The waiter's attitude was offhand to say the least, and made us feel as though he was doing us a favour by serving us. Other tables arrived after us and were served before, but all these tables seemed to have tourists at them. Another table with locals on also had major problems with the service.
If you love Italian food it's probably your best bet in Canterbury though don't go if you're in a rush or expecting good service.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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140 reviews from our community

84% Recommend
    79
    39
    9
    8
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
portrush...n ire
Top Contributor
55 reviews 55 reviews
14 restaurant reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
“good restaurant”
4 of 5 stars Reviewed February 15, 2013

I would call this a good restaurant and think that trip advisor should have this category... average and very good is too wide. But that aside the restaurant is a good average. The service is fine and the food is also price is fair.

  • Visited February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, England, United Kingdom
Contributor
16 reviews 16 reviews
13 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“best italian in canterbury”
5 of 5 stars Reviewed February 12, 2013

good honest food. A proper stonebake pizza oven and they do an excellent spaghetti with oil and garlic-simple but delicious. family run feel with a nice atmosphere.

Visited November 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, United Kingdom
Contributor
12 reviews 12 reviews
12 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Consistently good”
4 of 5 stars Reviewed February 3, 2013

We have eaten here many times over the years and have had consistently good service and delicious food. Can heartily recommend their pizzas cooked in the wood fired oven.

  • Visited February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, United Kingdom
Contributor
11 reviews 11 reviews
5 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Disappointed this time”
3 of 5 stars Reviewed December 31, 2012 via mobile

We've eaten here before and had lovely true Italian food with excellent service however this time we came with 12 people for a staff Christmas party and we're distinctly unimpressed.
Firstly the table wasn't ready for us although we were 5 mins late so we all had to stand in very cramped conditions while they put the tables together with no word of apology. The tables were distinctly sticky -surely not difficult to give a good clean - which felt really unpleasant.. Secondly, 2 of our guests had chairs pressed up against poles so they had to keep well tucked in all night which looked very uncomfortable and claustrophobic .
Thirdly, we placed our order by 8:30 only to be told that three people had to change their dishes as they'd run out of chicken! On a Saturday night in December when they're fully booked, that is surely terrible planning.
The food was ok but nothing great.
I got the impression that as this was their really busy time they didn't care too much about anything. It's a real shame. One of the waiters is an absolute delight but the rest of the staff were very surly. I know for sure that we won't be going back next year for our Christmas do.
On another note the Posillipo in Faversham is wonderful!

    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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