I had visited the restaurant a few years ago and had been unimpressed, but when a friend spoke highly of it recently I decided to give it another go. I took my parents on a Monday evening, thinking the restaurant would be quiet, and it was. Unfortunately the service did not reflect this. After being seated we waited over 20 minutes to have our drinks order taken, another 10 minutes for half the drinks to arrive, repeated prompts yielded the rest of the drinks in time for the starter. The food itself was nice enough, better than the awful 'Italian' chains. The waiter's attitude was offhand to say the least, and made us feel as though he was doing us a favour by serving us. Other tables arrived after us and were served before, but all these tables seemed to have tourists at them. Another table with locals on also had major problems with the service.
If you love Italian food it's probably your best bet in Canterbury though don't go if you're in a rush or expecting good service.
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