Made our booking for December 2012 in October 2012.
We had a suite with a four poster bed - celebrating our wedding anniversary.
Checking in - we were informed very calmly that our room is not ready, as if it is an acceptable every day occurrence and was kept waiting for almost 45 minutes, we were fed up.
Then the room swipe key did not work. The bell boy had to make two trips downstairs to get us a proper key whilst we waited outside the door.
Before he went down the third time he let us in with the master key. This was a blessing.
The bedroom TV remote did not work. So another wait.
I must admit that the staff was excellent and attended to things as promptly as possible.
The above is an indication that the housekeeping in the hotel is not up to standard of the hotel. In our 30 years of travels this is the first time a hotel has kept us waiting for the room.
The staff everywhere were superb - friendly efficient service. Excellent food.
Did not use the spa as it had an atmosphere of a public spa without the promised calm relaxation for the house guests.
If only the room was ready on our arrival without any undue delays and problems, and a relaxed atmosphere in the hotel - we would be happy to return this year too. Now we are looking at St Michaels Manor hotel for this year.
Of course we hope this will not be repeated and did leave our comments behind. Not heard from the hotel as yet.
- Also Known As:
- Sopwell House Country Club Hotel
- Sopwell House Country Club And Spa
- Sopwell House Country Club Hotel St. Albans
- Sopwell Hotel Country
- Official Description (provided by the hotel):
- Sopwell House in St Albans, Hertfordshire is an elegant Georgian country house hotel and retreat to call your very own. Celebrate special occasions, conduct business, be pampered in the Spa, work up a sweat in the gym and studio, or simply let time drift by in one of the bars or lounge. The 129 tastefully styled bedrooms, suites and mews apartments offer something for all tastes and budgets - rest and relaxation is assured. Many bedrooms feture stunning views over the picturesque garden and many suites have a living area. Selected mews apartments have a kitchenette and lounge area for that added independence. Choose from the fine-dining restaurant or enjoy the impromptu atmosphere of The Brasserie. The elegant ambience of the restaurant sets the mood for any occasion, whilst the less formal dining experience that is the Brasserie offers an excellent menu and a vibrant atmosphere. In the warmer months, enjoy dining al fresco on the terrace overlooking the 12 acres of tranquil gardens and grounds. The Country Club & Spa offers some of the best leisure facilities in the county including two gyms, state-of-the-art studio for classes such as Zumba and Spinning, and luxury changing rooms. The Japanese-inspired pool area includes a 14.5 metre swimming pool, children's pool, jacuzzi, starlit steam room, glass fronted sauna, curved mosaic-lined showers, and a luxurious heated mosaic seat on which you can dry off and relax. From intimate meetings or interviews, to large events such as product launches, the flexibility of our 19 conference, meeting and training rooms give you a solution for all of your business needs. Combined with a Business Centre, a dedicated Conference Host and a walled garden for team-building activities, you'll be spoilt for choice. Sopwell House is licensed to hold Civil Marriage ceremonies. Our stylish function rooms offer flexibility, our picturesque gardens provide the perfect backdrop, and our specialist staff provide personal attention to detail from beginning to end. The backdrop of the vibrant and historic Roman town centre of St Albans is just minutes away and provides much to see and do on the rare occasion that you may want to venture away from the seclusion and memorable setting of Sopwell House. ... more less
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