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“Less than average” 2 of 5 stars
Review of Thistle St Albans, The Noke

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Thistle St Albans, The Noke
4.0 of 5 Hotel   |   Watford Road, St. Albans AL2 3DS, England   |  
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Ranked #7 of 9 Hotels in St. Albans
UK
Top Contributor
371 reviews 371 reviews
135 hotel reviews
Reviews in 113 cities Reviews in 113 cities
183 helpful votes 183 helpful votes
“Less than average”
2 of 5 stars Reviewed April 17, 2013

Needed a place to stay last minute and the Thistle was available. Pleasant looking hotel although snow showing its age. An obvious (new paint fumes) paint job in the public areas try hide an aging property. Quick and pleasant check in. Room is drab to say the least. Poor shower, plastic shower curtain on straight rail (hygiene??). Poorly fitting curtains in bedroom did not block out daylight, grubby window. Uncomfortable bed..a double but barely. Lots of small things not quite right, but the room had a safe, which is good. Needed a quick sandwich before going out. The roast beef delivered was fatty and inedible. Even the waiter agreed with me…this was taken off my bill but not the coke that went with it. So much for customer service. Breakfast was standard buffet fare. Good, large and safe parking lot. Free wifi for 30 mins. All in all, this hotel is nothing special. I’d like to rate this place as average which would suggest I would stay again. I won’t hence rated as poor.

Stayed April 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonThatcher, General Manager at Thistle St Albans, The Noke, responded to this review, April 19, 2013
Dear Reviewer,

Thanks for the detailed feedback, very disappointed to read that your overall experience left you feeling the need to arte us as poor. We will however look into each point raised by you and use this to improve our guest experience.

Kind Regards

Simon and Team
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427 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Norwich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 12, 2013

This was our first visit to a Thistle Hotel. We visited for the Easter break and paid for a deluxe room that was of fair and standard hotel quality. We did request a quiet room and it was so, we were nor disturbed at all. The Hotel describes the bathroom for this category of room as deluxe we found the bathroom of no more than just adequate size it was fresh and clean however, only suited to single occupancy at all times and very warm so best to keep the door open when showering!

It is in the restaurant that the hotel excels, we enjoyed a good breakfast and very good dinner the food was near perfect, the wine of a reasonable price. Would we revisit maybe.

Room Tip: We were on the first floor and on holiday from a hectic working week and wanting specifically to unw...
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonThatcher, General Manager at Thistle St Albans, The Noke, responded to this review, April 15, 2013
Dear Reviewer,

Many thanks for sharing your experience, very pleasing to read so many positives regarding the general quality and cleanliness of the hotel along with such a glowing report on the restaurant and breakfast.

Kind Regards

Simon and Team
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1 review
2 of 5 stars Reviewed April 12, 2013 via mobile

Where do I begin? The Thistle St Albans is advertised as I high end hotel in a great location and with top quality food. How wrong can they be!?
The first problem we noticed is where the hotel is located. It is sat right on a busy roundabout straight off the motorway and your view is a petrol station. Upon arrival you have to walk through the bar area to get to your room which is not a good start. Don't get me started on the rooms. On the thistle website it shows nice clean modern rooms, I don't know where they are but we didn't see any. We changed rooms three times due to dirty carpets, headboards and bathrooms. We were then upgraded to a deluxe room which wasn't much better. Still old and tired and not separate shower and bath like described on the website. The final problem was the room service, the chap that answered the phone could not understand english as I could not understand him. This resulted in our order being late, incorrect, cold and poor quality. Upon checking out we brought up all of our issues with the reception and all we got was a sorry and I hope it doesn't happen next time. We will not be going back to Thistle again. It is overpriced, dull, low quality, old, tired and in need of a serious overhaul.

  • Stayed April 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Top Contributor
87 reviews 87 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed April 10, 2013

Stayed here overnight on a business trip. We used the conference facilities and I found those fine. The boardroom comfortable and baring in mind it is right on a busy roundabout it was soundproofed, but throughout all I could here was the music from the lounge below which was really annoying. The bedroom I had was lovely and very clean. The bed extremely comfortable with lovely bedlinen but no matter what I did the room was so warm I struggled sleeping. The room had a beautiful bathroom but boy was it small. However, the water was piping hot and great pressure with nice toiletries. Our lunch and breakfast meals were lovely. Our evening meal was okay, with for me with dietary requirements very limited choices and the service was so slow. I also found it cold in the bar/restaurant area too. The staff were very friendly and helpful. The reception area is very small and cramped. As a previous comment says the rooms are not really sound proofed so I could hear the occupant in the room next door. The hotel is impeccably clean which was really nice.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonThatcher, General Manager at Thistle St Albans, The Noke, responded to this review, April 11, 2013
Dear Reviewer,

Many thanks for taking the time to pass on your feedback, with so many positives this really is appreciated, in terms of improvements needed as noted by you we will certainly look into these areas.

Thanks again

Simon and Team
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Gaillard, France
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 8, 2013

We knew the Hotel of old when it was called The Noke. We anticipated being extended because of the pictures. The price seemed very reasonable at £119 for 2 nights in a double with em suite. Whilst' the room is very pleasant, with TV, tea making facilities etc, our first problem was the rooms were not sound proofed and you heard people, doors, loos from each side of you and above. Early hours of the morning when you thought it was going to quietness down, it did not. Banging of doors, wardrobe doors numerous times, talking etc. We suffered 2 nights of loss of sleep. Showering in the mornings was a nightmare, if someone anywhere down the line flushed a toilet or turned a tap on, you got scalded. Breakfast was extortionate and some fruit and tomatoes were still hard. Evening meal prices were unbelievably expensive and absolute rubbish. Would have got more flavour going to a pub. Price of wine (screw top), mediocre to say the least was around £20 a bottle. The second night, we were extremely tired and did not feel like getting in the car and driving into St. Albans so decided to try the restaurant again. I ordered a garlic pasta dish with pesto and cream (£17.50) for a small amount, it was so salty I might just as well have had a plate of salt. Sorbet to follow, 3 small spoonfuls sitting on slices strawberries which were hard, sorbet was mediocre. Another hungry, sleepless night. Our total bill was over £248! We complained to Thistle Hotels who were very apologetic and would look into it. Offered us a free meal and a bottle of wine at one of their hotel's. once bitten, twice shy as they say. I would like to say that the Receptionist and the evening Waitress were extremely pleasant and helpful. Lastly, if you want Wifi you have to sign up with a company called signature to get 30 minutes free, after that you pay.
UK land line calls were charged at 0.60p per minute.

Room Tip: Go somewhere else.
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonThatcher, General Manager at Thistle St Albans, The Noke, responded to this review, April 9, 2013
Dear Reviewer,

Clearly you have been left extremely frustrated following your stay with us, each of your points have been discussed with the relevant departments, we really do take all feedback seriously and look to learn from our guest experience.
Very pleasing to read that despite of your general dissatisfaction you felt that the receptionist and waitresses were helpful.

Kind Regards

Simon
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1 review
2 of 5 stars Reviewed April 8, 2013 via mobile

Went away with my mum for both our birthdays, a long awaited treat. Looking forward to relaxing in the jacuzzi and taking it easy, was soon to be a disaster. The chlorine levels were far too high, there were 7 of us in the jacuzzi and we all suffered with red marks on our skin, coughing & sore eyes & it tarnished all our jewellery.
The hotel manager was not very helpful & it has taken several attempts to get hold of the manager, as he never returns the calls. Have now put in an official complaint as it spoilt the weekend & no apologies were given.
Unfortunately would never go back, as apart from that it is a nice hotel in a handy location.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonThatcher, General Manager at Thistle St Albans, The Noke, responded to this review, April 9, 2013
Dear Reviewer,
I can honestly say that we respond to all guest feedback, I could only assume that in the time taken for your review to be published this matter will have been resolved, failing this please do call me directly, via the main hotel number.

Regards

Simon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ayr
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 7, 2013

Stayed at the Thistle for 2 nights with my wife.Nice friendly staff , (big thank you To Gemma at reception) made you feel welcomed.was good after a day out coming back to hotel and relaxing in the leisure facilities.Easy to get to by car

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonThatcher, General Manager at Thistle St Albans, The Noke, responded to this review, April 8, 2013
Dear Reviewer,

Many thanks for choosing to stay with us at The Noke, and thanks for highlighting Gemma as a stand out member of the team.

Look forward to welcoming you back in the near future.

Regards

Simon and Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle St Albans, The Noke

Address: Watford Road, St. Albans AL2 3DS, England
Phone Number:
Location: United Kingdom > England > Hertfordshire > St. Albans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in St. Albans
Price Range (Based on Average Rates): $
Hotel Class:4 star — Thistle St Albans, The Noke 4*
Number of rooms: 110
Official Description (provided by the hotel):
The Noke by Thistle St Albans is a traditional Victorian hotel, located in Hertfordshire it is accessible via the Thameslink train from London. Just off the M25, the M1 and close to the A1, it’s a popular venue for business meetings & weekend breaks. There are 110 bedrooms, including 44 deluxe bedrooms and suites and six meeting rooms, the largest seating 250 people theatre-style. With our landscaped grounds, easy accessibility and ample free parking on-site, Thistle St Albans is also a popular wedding venue and convenient for business meetings. ... more   less 
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Also Known As:
Thistle St Albans Hotel St. Albans
Noke Hotel St Albans
Thistle St Albans Saint

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