We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We Were Ignored...” 1 of 5 stars
Review of Chase Distillery

Chase Distillery
Rosemaund Farm, Hereford HR1 3PG, England
+44 1432 820455
Website
Improve this listing
Ranked #5 of 18 Activities in Hereford
Type: Distilleries, Food & Drink
Attraction details
1 review
2 helpful votes 2 helpful votes
“We Were Ignored...”
1 of 5 stars Reviewed April 19, 2013 via mobile

We turned up for one of their advertised distillery tours, 1pm on a Friday, quite excited to see behind the scenes, and sample some of their products.

On arrival just before 1pm we found the last tour finishing up their tasting session and decided to hang about until they had finished. We stood in the foyer being ignored for over half an hour (while staff came and went). When we asked about the tour, we were told that we'd be seen soon. We stood about for a while longer until the last people left. Then when they finally got round to seeing us, we were told that they couldn't do a tour for us because we hadn't booked.

They did offer to 'entertain' us and give us a quick look around, so we agreed, but were then left standing in the foyer for another 10 mins being ignored again.

In the end we walked out.

I appreciate that they may be busy, but manners don't cost anything. It would have been nice to have been informed that they were too busy to do the advertised tour when we arrived, rather than having to wait over half an hour to be told. We would have understood if they had just informed us when we got there, rather than ignoring us.

We just found them a bit rude.

I would definately advise calling in advance to check the advertised tours are running. It would have saved us a lot of time.

Visited April 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

16 reviews from our community

Visitor rating
    15
    0
    0
    0
    1
Date | Rating
  • English first
  • Any
English first
kent
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Exceptional and Intimate tour and tasting”
5 of 5 stars Reviewed September 13, 2012

We've been enjoying Chase Gin for just over a year and couldn't wait to visit the distillery during a holiday to Hereford and we were not disappointed. Simple yet very informative, we had a tour for just the two of us and thoroughly enjoyed seeing every part of the distillery in its full glory. It's great to see such a great blend of traditional techniques with high tech equipment. Our tour guide was engaging and it was easy to see why their Gin tastes so good. The tasting afterwards was for whatever we fancied and the Rhubarb Vodka is a real treat, we thoroughly recommend a visit as it is well worth it. Quality establishment, quality spirits, quality visit....well done Chase!

Visited September 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset
Top Contributor
80 reviews 80 reviews
13 attraction reviews
Reviews in 43 cities Reviews in 43 cities
98 helpful votes 98 helpful votes
“Fun, informative and delicous - draw lots for who has to drive!”
5 of 5 stars Reviewed August 27, 2012

We visited in a group of 8 and had one other person join our tour. We had an interesting tour of the distillery seeing the whole process (though some aspects still not quite clear on, but it's a complex process). The joy of this visit however is the tasting session, a fabulous array of vodka, gin and their own liqueurs. Favourites in our group were rhubarb vodka, marmalade vodka and elderflower liqueur. £10 per person gets you the tour, the (very generous) tasting and £5 off any purchase, very handy as I doubt anyone leaves without at least one pretty new bottle for their drinks cupboard. We all had a real giggle, our guidewas friendly, well informed and fun and we would all recommend.

Visited August 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Chase Distillery Vodka”
5 of 5 stars Reviewed August 21, 2012

We live just around the corner and thought it would a good time to spend an afternoon! And boy it was!! Very warm welcome and a fantastic tour about Chase Vodka. Starting from the humble potato. We went though the interesting process. I wont spoil it!

But what we really enjoyed was the bar afterwards with the tasting!! I tasted most of what was offered which included: various flavored Vodkas: Marmalade, Strawberry, Blackcurrant and many others!! MMM we were sipping all and feeling nice and fuzzy inside. You can defiantly taste the difference in a quality Vodka, being a Vodka drinker myself! There were various limited additions: Rhubarb, Smoked - quite unusual and many others! Chase also produces Gins, which I had as well; never refuse a drink is my motto!!

Might I add the packaging of the vodka is beautiful! You could buy the limited additions and large bottle of Vodka!

Liz and Alex thanks for a great afternoon!! Can you try make us a Chocolate flavour?

Visited August 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halesowen
Senior Reviewer
10 reviews 10 reviews
3 attraction reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“The personal touch is a winner for tour and product”
5 of 5 stars Reviewed July 14, 2012 via mobile

just the 2 of us on the tour which was no problem for chase at all we had the full start to finish guide to the products, from a squeeze of a potato to leaving with a bottle. the guide was lovely very knowledgable and friendly able to answer any questions. for such a slick product we were amazed how local and low key the production was a real hands on cared for product. at the tasting nothing was too much trouble and we sampled many varieties of vodka gin liqueurs and a cocktail. a discount on our purchase was a perfect end to a great experience - thanks chase - highly recommended.

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Chase Distillery also viewed

Hereford, Herefordshire
Hereford, Herefordshire
 

Been to Chase Distillery? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Chase Distillery, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.