We arrived on Friday 7th February. We went as a deal through groupon for £120, for a family room and a day in the zoo the following day. I think this was meant to cost £199. Our two girls are 5 and 6.
The weather was awful but we knew it was going to be! The zoo tickets are valid for a year so we decided to give it a miss and come back another time (We only live an hour away).
Easy to find and loads of parking when we arrived.
Nice big friendly reception area/bar with chairs and comfy sofas.
Checked in quickly and went down to our room. Some people have slated the rooms, but our room was lovely. I meant to take pictures but I forgot! Loads of storage space, a wardrobe, two bedside tables and a desk. The room itself was clean and decent. Bathroom was clean and in good order. Big double bed with spare blankets and bunk beds for the kids. Blackout curtains as well.
We went into the swimming pool in the evening (which stays open till 9). They provide free towels for the gym. Pool not massive but big enough for a dip. 1.3m at one end and 1.5 at the other. Jacuzzi and sauna. Also a gym which I think had a tv and a couple of treadmills.
We decided to have room service as we were in the pool until 7 and my wife didn't want to put her face back on. It was expensive but looked nice from the menu. We made our order and were told it should be 20 mins but a max of 30 mins. After 10 mins, we received a call and were told we had an old menu in the room, and that the mini donuts we ordered for the kids weren't available any more. They said they would be replaced with fudge brownies.
The food arrived after another 35 mins but that wasn't the end of the world. Unfortunately, my wife's burger wasn't cooked properly and was oozing blood so she couldn't eat it. The mac and cheese I ordered for one of the kid's meals was really bland and just tasted like a plain white sauce with no cheese. The fudge brownies were actually chocolate sundaes but the kids liked them. I returned the plates to the restaurant and asked that we weren't charged for the burger as it wasn't cooked properly and wasn't eaten. They said that would be fine.
It wasn't the best night's sleep we've ever had mainly due to the lack of soundproofing, and the constant banging and dripping noises coming from the hotel plumbing! But I'm being fussy there.
We asked for our breakfast to be delivered to our rooms (which incurred a £2.50 surcharge so not pricey). The breakfast was amazing and there was so much of it! I ordered 4 cooked breakfasts and 4 continental breakfasts. Only issue was no butter or jams to go with the croissants.
Checkout was quick and painless although the burger hadn't been removed from the bill, so I had to ask again.
Fantastic place to stay and I would definately stay there again.
- Official Description (provided by the hotel):
- Marwell Hotel is based just outside Winchester, opposite Marwell Wildlife. Surrounded by woodlands, it really is a place for relaxation. ... more less
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- Also Known As:
- Marwell Hotel Southampton