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“Lovely Location” 3 of 5 stars
Review of Mercure Winchester Wessex Hotel

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Mercure Winchester Wessex Hotel
4.0 of 5 Hotel   |   Paternoster Row, Winchester SO23 9LQ, England   |  
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Ranked #10 of 13 Hotels in Winchester
Brighton, England, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Lovely Location”
3 of 5 stars Reviewed February 9, 2014

The Winchester Hotel is situated in a lovely location and is a nice hotel. However, the decor is quite tired and the rooms although clean would benefit from updating.

Service was excellent and the hotel restaurant is a strength, managed by the friendly and efficient Christo.

Room Tip: Ask to face the cathedral.
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this review, February 24, 2014
Dear JamesH68, Thank you for your review. Delighted to hear that you received excellent service during your stay with us. Thanks for letting us know. I have shared your comments with Christo who was delighted to be recognised for his friendliness and efficiency. Hope to see you again on your next visit to Winchester. Kind regards, William McWilliam
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908 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
Date | Rating
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English first
Southwick, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 3, 2014

My wife booked this hotel for a Saturday night stay in Winchester. It is ideal if you have a budget of around £130. There is parking onsite for £9 per night.
You are right in the centre of Winchester and lots of rooms, along with the bar and restaurant overlook the Cathedral. The staff are extremely pleasant and helpful, the rooms are fine - clean and comfortable.
The buffet and/or continental breakfast is superb - loads of options, all fresh or perfectly cooked and hot. Really sets you up nicely for the day.

Room Tip: Cathedral side is worth asking for.
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this review, February 5, 2014
Dear CBatters1, Pleased to hear you found the hotel to be comfortable and clean with pleasant and helpfull staff . Glad you enjoyed your supurb Mercure Breakfast which we think is one of the best around. I hope you will take the opportunity of having another one on your next visit to Winchester. Kind regards, William McWilliam
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islamabad
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 3, 2014

Conveniently located in the center of the town just opposite Winchester Cathedral. A bit old fashioned but still a good place to stay in Winchester. Good buffet breakfast and just three minutes away from Bus Stop. If you are visiting the Winchester College , it is just 10 minutes walk away from the Hotel.

Room Tip: They Charge Extra 10 GBP if you request for a room with Cathedral View.
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this review, February 5, 2014
Dear shloan, Delighted that you had a comfortable stay with us. Thanks for chosing mercure Winchester, I hope you will do so again when next in the area. Kind regards, William McWilliam
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The Hague, The Netherlands
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 1, 2014

After traveling for 10 hours of journey from India to Gatwick airport and then again 3 hours journey to Winchester, I was hungry and tried, the room service provided by this hotel was excellent service just for £5 service charge its worth it. Enjoyed my stay would highly recommend for anybody who wants a hotel with room service.

Room Tip: Non smoking rooms
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this review, February 5, 2014
Dear ZKA133, Thanks very much for posting a review. Really pleased that we looked after you on your arrival and that your room service you received was just the ticket. Thank you for recommending us to the wider world. I hope we will have the opportunity of looking after you on your next trip. Kind regards, William McWilliam
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liverpool
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 31, 2014

I tried to book a 2 night break for myself and my wife, who is a stroke victim and partially disabled.
I was shocked to find out that despite being part of worldwide and respected hotel group, the Wessex Hotel does not have a room with a wheel/walkin shower and grab rails. I spoke to their booking agent who confirmed this.
I view this as discriminatory and totally unbelievable
I booked at the Holiday Inn for the same price and a choice of adapted rooms.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this review, February 28, 2014
Dear inchhighliverpool, I am sorry that we were unable to fulfil your requirements.Thank you for expressing your concerns.
Accor in the UK, in general,is one of the most accessible hotel chains, as we are very sensitive to the needs of all our guests including those with disabilities. You will find in an overwhelming majority of Accor branded hotels, that access is not an issue and it is only in the older properties which are almost impossible to adapt where physical accessibility is an issue. Mercure Winchester Wessex is one such property where it is not easy to make the necessary adjustments without significant financial investment and the disruption caused in doing so would be disproportion ally detrimental to all our guests. It is usual for hotels such as ours to wait until there is a major refurbishment and the hotel closes completely before carrying them out.
I have discussed your review with in house reservations and advised them that we must not appear to be discriminatory by failing to offer accommodation on the grounds of disability. As such, in the mean time and until suitable adjustments are made, they will ascertain the levels of accessibility and stock of fully adapted bedrooms in the other city centre hotels in order that we can refer guests on.
Thank you once again for expressing your concerns. Kind regards, William McWilliam
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Bangkok, Thailand
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 30, 2014

This is a solid unexciting pleasant not cheap but not expensive well located place to stay when visiting Winchester. The hotel staff are very friendly and helpful. The highlight of the stay is the breakfast, which is well worth having. A good place to sleep and use as a base - hard to say more really.

Room Tip: You don't stay for the view: the cheaper rooms are quite small and the next level up better in t...
See more room tips
  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this review, February 5, 2014
Dear Nanglia,Pleased to hear that our location ticked all the boxes for visiting Winchester and that the team were all friendly and helpful. I hope we will have the opportunity to welcome you back to mercure winchester in the future. Kind regards, William McWilliam
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Devon
Top Contributor
89 reviews 89 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 23, 2014 via mobile

I booked online via the Mercure website and asked for our usual room overlooking the cathedral. They clearly didn't get the message as they tried and check us into to a "classic" room. £10 less , much smaller, pretty dingy, and overlooking a brick wall and the bins. They moved us swiftly on request but those rooms are pretty grim ! Always request the executive room they are only £10 more , seem at least half the size again and are light and airy with great views. Above average breakfast.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WMcWilliamWinchester, General Manager at Mercure Winchester Wessex Hotel, responded to this review, January 27, 2014
Dear DavidCDevon,Thanks for your review. Glad you got the room you wanted in the end. I am not sure if you booked an executuive room but apologise if we made a mistake and allocated you a classic room in error. Hope to see you again later in the year . Kind regards, William McWilliam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Winchester Wessex Hotel

Address: Paternoster Row, Winchester SO23 9LQ, England
Phone Number:
Location: United Kingdom > England > Hampshire > Winchester
Amenities:
Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Business Hotel in Winchester
#8 Luxury Hotel in Winchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Winchester Wessex Hotel 4*
Number of rooms: 94
Official Description (provided by the hotel):
4 star hotel with 94 en suite rooms, many with views of the Cathedral. Ideal for visiting Winchester Cathedral, the steam railway and zoological park. Easily accessible via the M3, 15 miles (24 km) from Southampton Airport, 1 mile from Winchester railway station and a 1 minute walk from the coach station. Features five airconditioned conference rooms for up to 100 delegates, Walkers At The Wessex restaurant, Kings Lounge, 24 hour room service, pay parking as well as use of the nearby leisure centre. ... more   less 
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Also Known As:
Mercure Wessex Winchester Hotel Winchester
Accor Wessex Winchester
Mercure Winchester

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