This hotel could be fantastic. It is a very good city centre location and we were lucky to get quite possibly the tightest car parking space in the car park. Service here was poor in our opinion and was the main reason the review is only 3 out of 5.
I would like to agree with a past review here - draft beer did run out here (Saturday night - no Carlsberg on tap, no San Miguel on tap, no Guinness) so I can only assume the bar staff couldn't be bothered to change the barrel as mentioned in hotel feedback, because we asked for one and was told they didn't have any. Breakfast was poor - we were brought very burnt toast - surely anyone with standards wouldn't serve this to guests, and the hot selection was very poor quality.
The general feeling was the staff always seemed very rushed and need to engage better with their guests, as we felt they were rude at times which really lets the place down.
The room was ok, and with air-con would help enormously, and I really hope this hotel sorts out the obvious issues it has because as I have put in my title, it could and deserves to be so much better than it currently is.
- Official Description (provided by the hotel):
- You know you are somewhere special as soon as you step through the front door of the Winchester Royal Hotel, as you are greeted with an impressive entrance and sweeping staircase. This charming 16th Century Hotel is a hidden gem within the heart of the city, with a historical aura and many stories to tell. The hotels has recently undergone a multi million pound refurbishment which has brought the old character of this beautiful building back to life, with fresh decor and new furnishings. It's not only the communal areas which have been updated; local businesses can also enjoy the sparkling new meeting facilities, the makeover of the events rooms will impress all soon to be newlyweds and the fresh look of the dining areas are perfect for those looking for an evening meal or lunch time snack. All of the bedrooms have also been redecorated creating a calm and tranquil atmosphere with a range of facilities. Choose between a suite and a garden facing room, suiting a range of styles and requirements. Close to the M3, A31 and A34, plus easy access to the Midlands and South Coast the Winchester Royal hotel is perfect for casual business meetings or a catch up with friends. Relax and enjoy the hotel with no interruptions. ... more less
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