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“alright for 1 night stay.” 3 of 5 stars
Review of Holiday Inn Express Southampton West

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Holiday Inn Express Southampton West
3.0 of 5 Hotel   |   Adanac Park, Southampton SO16 0YP, England   |  
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Ranked #18 of 24 Hotels in Southampton
oldham
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“alright for 1 night stay.”
3 of 5 stars Reviewed April 25, 2013

we was on a cruise and stopped over night here. easy to find. plenty of parking spaces. nothing with in walking distance. the room was nice and clean the bed very soft and bouncy they need to buy new ones. the food in the restaurant was dreadful, burnt offerings and the salad was just grass no tomatos or any other dressing on the burgers, we left most of it, as did the next table.the breakfast was better all thought not much choice for warm food. not the usual standard for holiday inns as we have stayed at quite a few, we will stick to the one at the dock side in future.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this review, May 1, 2013
Thank you very much for taking time to post your comments following your stay at the Holiday Inn Express Southampton.

We constantly review our F&B offerings to provide variety and will certainly take on board your comments regarding Meal experience. Being one of the closest Hotels to the cruise terminal we market our hotel to ensure our valued guest gets the best deal.

Sincerely

Rajat Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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464 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 23, 2013

we stayed here for 2 nights as we were going to Peppa Pig World at Paultons theme park, perfect location for this, the park is only 10 mins drive away, the continental breakfast was filling and you could have as much as you like. room was tidy, clean and comfortable, will definatly be staying here next year!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this review, May 1, 2013
Thank you very much for providing us your valuable feedback following your stay at the holiday inn Express Southampton west. I was pleased to hear that you enjoyed your stay. We will look forward to welcome you again.

Sincerely

Rajat Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, UK
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed April 22, 2013

Rooms and surroundings good, but that's where it ends; less than helpful service and very poor bar and restaurant; 75 minute wait for a limited menu for an evening meal, and a buffet breakfast with no white bread, no croissants, no pastries and no butter. It doesn't get much more woeful than this.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this review, May 1, 2013
Thank you for staying with us and leaving such a detailed review. I am sorry you found some aspects of our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely

Rajat Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed April 21, 2013

Fairly soul-less modern hotel, but the rooms are clean and comfortable with everything you could reasonably expect. Breakfasts are cereal, yoghurts, sausages, beans, croissant-type things, tea, coffee, and cheap fruit juice. Not gourmet, but you're not paying for gourmet. This hotel is out in the middle of a field in the middle of nowhere, so if you want to go out for a meal or a drink, you need to take the car. They do have a food menu and a small bar at the hotel,though. You get what you pay for, and for the money, this hotel is pretty good value.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this review, May 1, 2013
Thank you very much for providing us your valuable feedback following your stay at the holiday inn Express Southampton west. We always look for the ways to improve ourselves therefore we are in a process of reviewing our F&B offerings.

Kind Regards

Rajat Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 17, 2013

Pre cruise two night stay... if you don't have a car , you have to take a taxi everytime you want to go out ! Breakfast poor, dinner average, beds pulled together, front desk desk service mediocre , with exception , coffee disgusting ! Advertising for this hotel was misleading ! would rather have paid a bit extra to stay closer to Town centre .

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajat V, Manager at Holiday Inn Express Southampton West, responded to this review, May 1, 2013
Thank you very much for taking time to post your comments following your stay at the Holiday Inn Express Southampton.

The complementary hot breakfast in our hotel has been mentioned with much positive feedback from the guests with whom we have spoken on check out.

We constantly review our F&B offerings to provide variety and will certainly take on board your comments regarding Meal experience. Being one of the closest Hotels to the cruise terminal we market our hotel to ensure our valued guest gets the best deal.

Kind Regards

Rajat Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Wycombe
Top Contributor
109 reviews 109 reviews
54 hotel reviews
Reviews in 59 cities Reviews in 59 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed April 16, 2013

Firstly the rooms, we stayed here one night, pre cruise from Southampton docks. This was a priority club points reward night although we had to pay some towards it also. Our room was on the third floor, it was very clean and comfortable, warm and quiet, we were very impressed until we went down to breakfast!
As previous reviewers have mentioned, this hotel does a deal with Pepper Pig World nearby, hence it is well used by families. Thats okay, I do not dislike children, in fact I work with them, but breakfast was an ordeal. The place was full of noise, badly behaved children and parents shouting. Children were running around in their pyjamas and barefooted. One father was walking around barefoot also. They were blocking up the buffet queue and there was food everywhere! Staff could not keep up with the replenishment of the cheap, just edible, food.
There should be a section for adults only, or a separate room for priority reward card holders. In the meantime, there should be a warning on the booking page informing non Pepper Pig world guests of the situation!!
Shame on you Holiday Inn Express, this lets the Holiday Inn chain down!!!

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Southampton West, responded to this review, April 29, 2013
Dear Elizabeth526,

Thank you for staying with us and leaving such a detailed review. I am sorry you found some aspects of our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed April 14, 2013 via mobile

Stayed here for 2 nights en route to peppa pig world. Check in was quick initially key card wouldn't work but staff at front desk reprogrammed it and accompanied me back to my room to make sure it works fine. Room was clean and had a newish clean cot. Sofa bed was a bit hard and noisy. Only had free view on the tally. Toilet was clean and looked new. Breakfast was okay not the full English I expected. Was back to hotel quite early on the first day so was worried how to entertain my 5yr old, luckily was given a free internet access which I think is quite nice. Had a burger and soup for dinner which is also quite average. Asked to buy extra roll but was given it free. Checked out on Sunday for peppa pig. As a budget hotel I think it is good value. The staff being helpful and doing extra is what made the difference.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajat V, Manager at Holiday Inn Express Southampton West, responded to this review, May 1, 2013
Thank you very much for providing us your valuable feedback following your stay at the holiday inn Express Southampton west. I was pleased to hear that you enjoyed your stay. Your comments about the team have been very motivating and we will look forward to welcome you again.

Kind Regards
Rajat Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Southampton West

Address: Adanac Park, Southampton SO16 0YP, England
Phone Number:
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #18 of 24 Hotels in Southampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Southampton West 3*
Number of rooms: 105
Official Description (provided by the hotel):
Holiday Inn Express Southampton West is located off Junction 1 of the M271(off Junction 3 M27). This hotel is an ideal location for visiting Southampton, Paultons Park, Peppa Pig World, Beaulieu, The Isle of Wight, The New Forest, West Quay Shopping Centre and many attractions. The Hotel offers a continental with three hot choices buffet breakfast and free parking. Ideal for both business and leisure travel. Travelling on business the Holiday Inn Express Southampton West is a short distance from Southampton City Centre, and only 7 miles from Southampton Airport. The hotel is ideally located for companies such as Ordnance Survey (next door), Tesco, and IKEA. Southampton General Hospital is a short distance from the hotel also. The hotel is an ideal base for business travel. Looking for time to relax or a short weekend break the hotel is again an ideal choice for individuals and families. If you are taking a Cruise from Southampton stay at the hotel the night before the Cruise with packages and long stay car parking available. All Cruise Terminals are a short distance away. Why not visit the West Quay Shopping Centre, Beaulieu Motor Museum, Paultons Park, Marwell Zoo, The Ageas Bowl, Southampton University and Southamptons Annual International Boat Show. The hotel also offers 2 meeting rooms. All rooms are ensuite and with FREE WIFI. We also have accessible rooms. Why not stay in this excellent southampton hotel and ask about our low rates. ... more   less 
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Also Known As:
Holiday Inn Express Southampton West Hotel Southampton
Holiday Inn Southampton
Southampton Holiday Inn

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