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“OK if you're passing through” 3 of 5 stars
Review of Holiday Inn Express Southampton West

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Holiday Inn Express Southampton West
3.0 of 5 Hotel   |   Adanac Park, Southampton SO16 0YP, England   |  
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Ranked #15 of 25 Hotels in Southampton
Barnet, Herts
Top Contributor
52 reviews 52 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
58 helpful votes 58 helpful votes
“OK if you're passing through”
3 of 5 stars Reviewed February 1, 2013

This hotel is OK for a 1 night stop over enroute somewhere.

The accommodation - is basic but comfortable. The room was like a sauna and sleeping was very difficult. There was no air conditioning, only a portable desktop fan. There was also no bedding on the sofa-bed for the children on arrival and we had to collect this later from Reception and make up the bed for them.

Breakfast - was good. Self service with pretty well most of what you'd expect. The hot buffet consisted of sausage, baked beans and scrambled egg so a little limited, but good quality though if a bit basic.

Evening Meal - very limited menu. Not good value. Drinks at the small bar are expensive. Eat out if you can be bothered to look for somewhere local or in Southampton. I recommend this unless you are really tired and it's too much effort to go out, in which case just make do. You can't say I didn't warn you.

Value for money - well, we had a deal for Poultons Park, so I suppose yes. If you take the value of the PP ticket it doesn't leave much for the hotel to invest in your stay. In fact I'm still wondering how they did it for the price.

Generally - I'm a hardy traveller and usually don't complain, but it was too blooming hot and stuffy in the room on this one I have to say.

Stay there again - Not if I can avoid it. The staff were friendly and helpful, but the facilities were virtually as tired as I was after a fun-packed day at Poultons Park.

Room Tip: Choose a good room. Hmmmmmm, that could be tricky.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan M, General Manager at Holiday Inn Express Southampton West, responded to this review, February 16, 2013
Warmest regards from the Holiday Inn Express Southampton West

Thank you very much for your feedback, we value your comments and It is our aim to ensure all our guests are welcomed and well looked after throughout their stay.
I hope you will have the opportunity to visit us again and to enjoy the fantastic atmosphere in Poultons Parks Southampton and I can assure you that you have not experienced our ordinarily high standards of service and I sincerely apologise for this.

Kind Regards
Moez Romdhani
Interim General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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517 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Doncaster, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 25, 2013

This stop over had easy access, ample free parking,was very clean and efficient.
The only negative was that on a freezing cold night it would have been nice for the room to be warm on arrival-- not freezing cold, and the staff should learn to smile and say welcome.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan M, General Manager at Holiday Inn Express Southampton West, responded to this review, January 29, 2013
Thank you for taking time to review our hotel.

I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Your feedback regarding the staff will be fed back to the team to improve the service we give to our guests.

Many thanks for the feedback.

Kind Regards

Jonathan Meeson
General Manager
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Leicestershire
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 10, 2013

We stayed here before travelling the next morning to Southampton Docks as they are ideally located to do the short distance the next morning.
The room was clean and comfortable. If there was a Trip Advisor rating above average and very good I would have selected it as the room was perfectly adequate. We went to eat downstairs but the limited menu and strong smell of curry in the room put us off so we travelled into Southampton to eat. Breakfast is fine, help yourself, toast, cereal, drinks, scrambled egg and sausage. Value for money. Car park on site.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan M, General Manager at Holiday Inn Express Southampton West, responded to this review, January 11, 2013
Thank you for taking time to review our hotel.

I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests.

Many thanks for the feedback.

Kind Regards

Jonathan Meeson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dorchester, United Kingdom
Top Contributor
67 reviews 67 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 7, 2013

It was a Sunday night, and very few people were staying, so there was a very limited menu for supper, but fortunately that did not affect us. A reasonable selection of breakfast cereals, fruit juice, breads etc but only 3 items of hot food. All self service - to be expected at a good rate booked in advance with a discount operator, but perhaps not if you pay the walk-in rate advertised at reception (£125). The room was adequate, but the window did not fasten properly (thus allowing in a cold draught) - ground floor, too! - and one soap dispenser was empty. The beds and shower were fine. But the worst fault is the apallingly dim bedroom lighting - said to be in the interests of conservation. Importing a few glow-worms would no doubt doubt make a noticeable difference. However, the hotel is very handy for the docks, is easy too find, and breakfast starts at 6.30. Just don't expect luxury.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan M, General Manager at Holiday Inn Express Southampton West, responded to this review, January 11, 2013
Thank you for taking time to review our hotel.

I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests.

Many thanks for the feedback.

Kind Regards

Jonathan Meeson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed January 6, 2013

Disappointed with the experience at Holiday Inn Express Southampton (Adanac park). We'd booked using priority club points, and this was acknowledged by the reception on duty at reception and checkout, so I was shocked to find the room charged to my credit card when my statement arrived in November. On calling head office they subsequently got a representative from the Hotel to call and apologise and having received last months credit card statement (December) they have refunded the full amount.

However our concerns over this issue were compounded as my wife left a shopping bag in the room ( probably under the bed) containing a new top we bought in Next Southampton for £25.

I advised the hotel of this and my wife made several phone calls to them within 72 hrs of arriving home. It's clear the management of the hotel weren't interested and appeared to make no attempt to question housekeeping on who serviced the room after our checkout. The incident with the room charge and the failure to investigate our left property has left us concerned over the integrity of this particular hotel.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Southampton West, responded to this review, January 22, 2013
Dear CoventryMartin,

Thank you for bringing this to our attention. We would like to follow up with you about your left item. We have sent you a private message in effort to obtain more information.

I look forward to hearing back from you very soon.

Sincerely,

Katie J
Case Manager
IHGCare
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SKEGNESS
Senior Contributor
36 reviews 36 reviews
35 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 2, 2013

My Wife and I stayed at this hotel for two nights from the 25th December 2012, we found the staff to be friendly, rooms were excellent as all the Holiday Inn Express rooms are the same, good size and layout. Breakfast was good. Highly recommended.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan M, General Manager at Holiday Inn Express Southampton West, responded to this review, January 11, 2013
Thank you for taking time to review our hotel.

I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests.

Many thanks for the feedback and I am glad you were happy with your stay.

Kind Regards

Jonathan Meeson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northwich, United Kingdom
Top Contributor
81 reviews 81 reviews
39 hotel reviews
Reviews in 45 cities Reviews in 45 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed December 22, 2012

Booked this hotel following a good experience at the Holiday Inn, Gatwick 2 months ago.
A good venue for a pre-cruise overnighter from Southampton. Price, room and food all what you would expect for an above-average budget hotel. We live in Cheshire and like to be fresh and relaxed before getting on board ship and will certainly use again if cruising from Southampton.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan M, General Manager at Holiday Inn Express Southampton West, responded to this review, December 28, 2012
Thank you for taking time to review our hotel.

I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests.

Many thanks for the feedback and I am glad you were happy with your stay.

Kind Regards

Jonathan Meeson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Southampton West

Address: Adanac Park, Southampton SO16 0YP, England
Phone Number:
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #15 of 25 Hotels in Southampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Southampton West 3*
Number of rooms: 105
Official Description (provided by the hotel):
Holiday Inn Express Southampton West is located off Junction 1 of the M271(off Junction 3 M27). This hotel is an ideal location for visiting Southampton, Paultons Park, Peppa Pig World, Beaulieu, The Isle of Wight, The New Forest, West Quay Shopping Centre and many attractions. The Hotel offers a continental with three hot choices buffet breakfast and free parking. Ideal for both business and leisure travel. Travelling on business the Holiday Inn Express Southampton West is a short distance from Southampton City Centre, and only 7 miles from Southampton Airport. The hotel is ideally located for companies such as Ordnance Survey (next door), Tesco, and IKEA. Southampton General Hospital is a short distance from the hotel also. The hotel is an ideal base for business travel. Looking for time to relax or a short weekend break the hotel is again an ideal choice for individuals and families. If you are taking a Cruise from Southampton stay at the hotel the night before the Cruise with packages and long stay car parking available. All Cruise Terminals are a short distance away. Why not visit the West Quay Shopping Centre, Beaulieu Motor Museum, Paultons Park, Marwell Zoo, The Ageas Bowl, Southampton University and Southamptons Annual International Boat Show. The hotel also offers 2 meeting rooms. All rooms are ensuite and with FREE WIFI. We also have accessible rooms. Why not stay in this excellent southampton hotel and ask about our low rates. ... more   less 
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Also Known As:
Holiday Inn Express Southampton West Hotel Southampton
Holiday Inn Southampton
Southampton Holiday Inn

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