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“Much Better Than Expected” 4 of 5 stars
Review of Premier Inn Southampton City Centre

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Premier Inn Southampton City Centre
6 Dials New Road, Southampton SO14 0AB, England   |  
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Ranked #5 of 25 Hotels in Southampton
Wales, United Kingdom
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
“Much Better Than Expected”
4 of 5 stars Reviewed September 21, 2013

It seems that Lenny Henry was right about these Premier Inns!
For some reason, we weren't expecting too much from this hotel, but in reality it was very good. It was exceptionally clean with friendly staff. The food was good and reasonably priced (for a city centre).
On a negative, the parking was very limited, and we had to park some distance away on the first night, but then, the next morning, whilst one guarded a parking bay, I ran off to retreive the car and claim our valuable spot. The hotel would not reserve a space in advance - so get there early in the day to bags your spot!
It wasn't a cheap stay, but due to the boat show being located down the road, I'm sure we had to pay the inflated price.

Room Tip: All rooms seem to be good. One review suggested that the rear of the hotel would be disturbed by the...
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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715 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
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English first
Eastbourne, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 16, 2013

Had another stay in this Premier Inn last week. Found everything to our satisfaction and Lenny Henry is right ! First class reception staff. Room clean and comfy bed, slept ALL night ... Had nice evening dinner in the 5th. floor restaurant and continental breakfast in the morning. Again, good service from the staff and no complaints about the food. Parking is rather restricted but that is nobody's fault as such, just the constraint of the site. To note, it's £4:00 for 24 hours and not a guaranteed space. The location is ideal for the city and only 5 mins walk through the park to the shops, incl. The West Keys Centre.

Room Tip: All rooms are suitable, but there is a railway on one side and road on the other. Maybe, the higher...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Battle, United Kingdom
Top Contributor
205 reviews 205 reviews
37 hotel reviews
Reviews in 90 cities Reviews in 90 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed September 16, 2013 via mobile

Up to the usual good Premier Inn standard. Staff welcoming, friendly, and helpful. Good location for Southampton. Not enough parking but there is nearby parking at low cost. Rooms fresh and clean. Quiet nights sleep. Didn't use the restaurant.

Stayed September 2013, traveled on business
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Stoke-on-Trent
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 13, 2013

We went in May for the last game of the season. This hotel was chosen for it's great location being halfway between the town centre and the stadium.

The room was clean and a good size. The linen was clean and of good quality too.

The breakfast was fantastic with good quality ingredients cooked perfectly.

The staff were very friendly and all helped to make the stay a very pleasant one.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, United Kingdom
Top Contributor
86 reviews 86 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 10, 2013

Having avoided these for a few years an impromptu visit requiring an overnight stay, I hesitantly booked the room. Upon arrival I was immediately impressed by the helpful and cheery reception staff who were keen to ensure we would enjoy a comfortable stay. We had a room that overlooked the railway, but even with window open this did not disturb us. We were on check-in advised that if this was an issue then an alternative room would be available. The room was clean and met expectations and comfortable. The optional breakfast the following morning was also a pleasant surprise with a good choice of hot and cold options and helpful staff. Will happily rebook when back in the area.

Room Tip: The rooms backing onto the railway line are triple glazed, but very light sleepers may wish to reque...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grayson, Georgia
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 9, 2013

In looking at the reviews, this hotel shines with many excellent reviews.

However, my problem: getting the hotel to answer both e-mails and Faxes seeking information about an upcoming stay in May, 2014. We want to stay in Southampton for little over a week following a Celebrity cruise but we are seeking some information from the hotel about bed, breakfast and dinner packages. We have been sending e-mails and Faxes for the past 10 days trying to get the information we need with no response from the hotel.

Does anyone have a suggestion, outside of calling the hotel from the United States?

Stayed May 2013, traveled with friends
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WhitbreadHotels, Online Customer Service at Premier Inn Southampton City Centre, responded to this review, September 19, 2013
Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of service in all our establishments and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 8, 2013 via mobile

Nice clean room, friendly staff, good value, great restaurant. Would definitely use again. Close to all amenities including cruise docks and central shopping centre. We took advantage of the meal deals and had friends join us who were not staying at the hotel. Offers were still given to them too which we thought was very good

Stayed October 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Southampton City Centre

Address: 6 Dials New Road, Southampton SO14 0AB, England
Phone Number:
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in Southampton
#5 Romantic Hotel in Southampton
#6 Family Hotel in Southampton
Price Range (Based on Average Rates): $
Number of rooms: 172
Official Description (provided by the hotel):
Southampton City Centre Premier Inn is located conveniently in the centre of Southampton, a 5 minute walk from all the main attractions. We offer clean, spacious rooms at an affordable price in the city centre. We are so confident you will enjoy your stay with us we offer a good night guarantee! ... more   less 
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Also Known As:
Premier Inn Southampton City Centre Hotel Southampton

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