I wish I could write a more positive review about this hotel because the staff there really deserve it but that's not what makes for a useful review - so here's how it really was:
We stayed for 1 night, a Saturday, in a family room in September 2012. We arrived around 6.30pm and our room had not been made up for 4. It was set for 2 people and it takes a fair while to make up 2 more beds and collect all the necessary kit (the housekeeper came in and out of the room 4 times), by which time I had some grumpy kids who expected to have been in bed. Having said that, the staff were exemplary in their willingness and politeness in responding and making sure the beds did get made up.
Our night was comfortable enough, a good firm mattress, enough warmth, a decent TV and reasonable though well-used bath towels. The bathroom facilities were fine although the shower was disappointing but it did the job and Premier Inn is a budget hotel chain so it's only fair to have reasonable expectations! Given the location I absolutely agree with previous reviews that this hotel is nice and quiet. The only noise we contended with were people walking around on the floor above rather than the flightpath! The location is good for the airport and access to main roads and it's not too far to drive if you need shops.
The main thing that lets this hotel down is the lack of staff.
Every member of staff we came across was polite, genuine and helpful. If only there were enough of them that they could actually get on and do their jobs. The receptionist was also the housekeeper who came to make up the extra beds on the Saturday night and the Sunday morning receptionist had spent time washing pots in the kitchen. They are running around sorting everything out to the best of their ability with no spare capacity to respond to guests ad-hoc needs.
The breakfast was an example of exactly this problem. We arrived half way through the breakfast session and queued for 10 minutes to be seated and then half the breakfast options were finished / empty. I requested croissants and vegetarian sausages (both part of their standard offer) and waited 25 mins for the croissant which came out over-cooked and 30mins for the veg sausages by which time I'd finished eating! The toaster requires 2 revolutions for every slice which results in a substantial queue and queueing is uncomfortable as the staff are dashing around constantly clearing tables, seating guests and occasionally managing to re-fill empty food containers. The queue for hot food was frequently at a stand still whilst people waited with half filled plates hoping the chef would return with some more bacon or some eggs or something else quite fundamental to a cooked breakfast!
We saw 2 staff on the waiting floor and there was 1 chef in the kitchen. This is for a large hotel that was at least 70-80% full I believe. Unfortunately we heard from other returning guests that this had not been an isolated problem with mitigating circumstances of staff sickness or unexpected staff shortage and my understanding is that this is 'normal service'. I take my hat off to every member of staff for their tireless efforts in keeping everything going and doing their absolute best for us and I implore Premier Inn to provide enough staff to make the job fair and humanly possible!
One final comment - Premier Inn responded very well to my dissatisfaction voiced at check-out and that counts for a lot - once again, exemplary staff!
I would stay here again for convenience and value but I wouldn't spend extra having breakfast and my recent experience has reduced my expectations of Premier Inn so it won't be my first choice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.