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“Half and half” 3 of 5 stars
Review of Jurys Inn Southampton

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Jurys Inn Southampton
3.0 of 5 Hotel   |   1 Charlotte Place, Southampton SO14 0TB, England   |  
Hotel amenities
Ranked #16 of 24 Hotels in Southampton
GreenLeadersGold level
Warrington, United Kingdom
Top Contributor
66 reviews 66 reviews
12 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
“Half and half”
3 of 5 stars Reviewed July 13, 2014

This hotel is in Southampton (good); a short walk from the town (good), but the parking is about a 10 minute walk away (bad) and when I visited, I tried to call the hotel to get directions for parking and spent 30 minutes listening to a voice telling me they were really busy and how fantastic their new refurbished hotels are. Finally found the parking and staggered to the hotel with our cases, to find one person on reception and a huge queue. After 30 minutes, I asked one of the staff to get the manager to put more people on. Another 10 minutes and someone finally arrived. The hotel itself is very pleasant, but the management and organisation is rubbish. I wouldn't stay here again due to the parking. BTW, you can park round the back of the hotel but its a dodgy looking area so best to use the private car parks they recommend. Just ensure you know where they are first. The park opposite the hotel is a bit dodgy at night.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMSouthampton, Manager at Jurys Inn Southampton, responded to this review, July 19, 2014
Dear Wendy L,

Thank you for your review.

I am sorry to read you felt a tad unsafe, but I would like to reassure you that the car park across the street from the hotel is manned by security 24 hours a day and has CCTV in case you were worried.

Kind regards
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840 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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English first
Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 13, 2014

Shabby rooms, poor service, problems with the water, phone and power. Reception desk stuffed by incompetents. The restaurant is a disgrace, 1 hour wait for a piece of fish! Location....... to far from the city center and the harbor.
NOT RECOMMENDED AT ALL.

  • Stayed August 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMSouthampton, Manager at Jurys Inn Southampton, responded to this review, July 19, 2014
Dear Alex B

Thank you for your review.

I would like to discuss your findings in greater detail as we try to improve the hotel and service. My email address is daniel_gough@jurysinns.com.

Kind regards
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Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 12, 2014

Stayed for a pre-cruise night. Arrived, struggled with cases, not a porter to be seen. Finally got to room and they hadnt prepared it for a family? Back to reception. Having finally got booked in, decided to have a drink in the bar! One staff and no glasses which took ages. Staff on reception seemed to be anything (paper shuffling) rather than looking after customers. Unfortunately a poorly managed hotel with staff randomly running around to no avail. Recommend Novotel instead.

Stayed July 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMSouthampton, Manager at Jurys Inn Southampton, responded to this review, July 19, 2014
Dear Kiki dee 1973,

Thank you for your review and taking time to review the hotel.

The hotel caterers for a wide spectrum of guests and we manage our room allocation for this to minimize any potential disruption.

We will take your points into consideration as we strive to continually improve.

Kind regards
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Bournemouth, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2014

Very good hotel and service ,, very comfortable room also AC is availabe, i spent in hotel more than a month,,
It is in center of city,, near shopping 10 min to west quay and museum,, but the parking is not free

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMSouthampton, Manager at Jurys Inn Southampton, responded to this review, July 12, 2014
Dear Dhiyab_Ahmed,

Thank you for your review.

It is great to read you found the hotel very good and the service very good. The hotel having air conditioning is a real benefit and we are unique in Southampton for this.

Kind regards.
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Dublin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 10, 2014

Do not stay here if you are driving as they do not have a car park.

We left our home at 6am Friday morning and arrived 9pm Friday night we had two children with us so you can imagine how tired we were.

When we checked in it felt like the girl at reception didn't want to be there and had a pissed off look about her.

I was not informed about the parking rules at check in.
I found the car park was difficult to find i had to circle a few times to find it.

Anyway I parked the car after check in in the "jury's inn car park"and woke the next day to find a £100 fine slapped on the windscreen. I brought it to the managers attention but they done nothing about it. In my opinion it was there fault for not telling me about it.
We were going to a wedding the next day and then on to the rest of our vacation else where.
You can imagine trying to get ready for a wedding when the stuff you need is in the car. I was sent back and fort to the car for bits a pieces a number of times but the car was about a 4-5 min walk away which made things awkward.
Other than the above the rooms were clean and the breakfast was fab but I will not be staying there again.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMSouthampton, Manager at Jurys Inn Southampton, responded to this review, July 11, 2014
Dear Teztosterown,

Thank you for your review.

I am sorry the directional leaflet at reception did not assist you in finding the car park across the road, since we have had these printed the feedback has been extremely positive.

The parking was not issued by the hotel but by the company who manage the car park, it is as you state not the hotel car park but we do get a concessional rate for our guests.

The charges are again both on the leaflet and on the 12 (Twelve) signs on the walls of the car park it states it is a car park where payment is needed.

Thank you for bringing it to the managers attention but I do have to highlight she dealt with this with a great deal of urgency and emailed and spoke with the admin team who manage the car park.

Their response was to send the CCTV which shows you parked in bay 65 which is 6 feet from the payment machine, therefore they were unwilling to cancel the penalty notice.

Thank you for your kind comments regarding the hotel cleanliness, I will pass this on to the team.

Kind regards
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Kingston upon Thames, United Kingdom
1 review
2 of 5 stars Reviewed July 8, 2014

Very good hotel, good food and comfy rooms. But if you are thinking of staying with young family note that parking is far off (and you have to pay additional) so be prepared to carry your stuff to and from hotel. And if it raining, worse off. I won't recommend this hotel for young families.

Room Tip: Go for top floors otherwise you will see only adjacent building from your windows
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMSouthampton, Manager at Jurys Inn Southampton, responded to this review, July 9, 2014
Dear Span20000,

Thank you for choosing Jurys Inn Southampton to write your first ever review,

I am only disappointed your stay was not worth a better one as you comment the hotel is a very good hotel, good food and comfy rooms.

The parking across the road from the hotel is the most reasonable and cost effective in the city centre, also we do have a pick up/drop off area at the front of the hotel to avoid having to carry heavy items and children from your car.

Thank you again for the review.
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Norwich, United Kingdom
Top Contributor
74 reviews 74 reviews
14 hotel reviews
Reviews in 39 cities Reviews in 39 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed July 8, 2014

this is our second visit to the Jurys Inn as the last was not too successful so we were a little apprehensive but need not have worried, the check in was friendly and polite, the room was excellent, lovely and clean, and we had a relatively good nights sleep, a couple of young ladies (if i should call them that) did decide to sit outside our hotel room door in the corridor on the floor laughing at 2am..but i cannot blame the hotel for that and after asking them to move on, they did so and we never heard anything else.
breakfast was excellent, lovely and hot and a good variety, and checkout was smooth and again the staff were very friendly and helpful..there was a problem with our parking ticket and the staff were very quick to rectify it, allowing us to get on our way quickly, would we go back for a third time, yes we would.

Room Tip: ask for 12th floor, the views will be much better.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DGMSouthampton, Manager at Jurys Inn Southampton, responded to this review, July 9, 2014
Dear TinaJB22,

Thank you for your review and kind comments.

It is very rewarding to read the team made your return visit a great one and that your entire stay was excellent.

I will pass this on to the hotel team who will be very grateful to read what a fantastic job they did and it has been recognized.

Thanks again and we look forward to seeing you back soon.
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Additional Information about Jurys Inn Southampton

Address: 1 Charlotte Place, Southampton SO14 0TB, England
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#1 Green Hotel in Southampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jurys Inn Southampton 3*
Number of rooms: 270
Official Description (provided by the hotel):
Jurys Inn Southampton is ideally located in the heart of the city, just a 15 minute walk from the Central Rail Station and the Old Town. Conveniently situated for all the city's attractions the hotel is the best place to stay if you want to explore all Southampton has to offer - from the City Art Gallery and The Mayflower Theatre to WestQuay Shopping centre and O2 Guildhall Southampton. Hawthorns Urban Wildlife centre and Southampton Common are a leisurely 20 minute walk away for those looking for some relaxing time in nature. The hotel features all day Costa Coffee bar, a stylish onsite bar to relax in after an eventful day in the city. You can enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10am for breakfast and 6pm to 10pm for dinner. If you are arriving by car you can avail of the hotel's onsite car park, charges apply. Our comfortable bedrooms can accommodate up to 3 adults or 2 adults and 2 children. All rooms are furnished with large soft beds, spacious bathrooms with complimentary toiletries and a hair dryer, a flat screen TV with Freeview, and Free WiFi - guests who book direct with us enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme. Enjoy warm welcome, comfortable rooms, seasonal menus and a memorable visit to Southampton with Jurys Inn. ... more   less 
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Also Known As:
Jurys Inn Southampton Hotel Southampton
Jurys Hotel Southampton
Southampton Jurys Hotel

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