I work in Southampton for a couple of days most weeks alongside probably about 20/30 of my colleagues. Normally I stay in the Novotel, but my company has been using Jurys as well as the Novotel due to it's location close to where we are working. Last week I unexpectedly had to stay thursday night in Southampton. I had been staying in Novotel from Monday, but they were booked up on thursday night so I had to find another hotel. The Jury's inn was booked for me and I turned up after work at about 6pm on thursday 29th August to check in. There were a couple of my colleagues already checked in from the previous night so it was only I who was checking in for one night.
When I got to the check in desk I was told that there had been a terrible mistake made, and my room had been double booked. Not only this, but due to the cricket match, there were no other hotels available in southampton, so they had booked me into the Holiday Inn express out at the cricket ground. I found this strange, surely it would be the hotel least likely to have rooms available. I did ask them if they checked all other hotels in southampton and was told yes, that I was lucky I wasn't being sent to Winchester. Naturally I was very angry about this terrible inconvenience and spent a few minutes arguing with them. The girl on reception told me there was absolutely nothing that could be done as there was not one single room free in the hotel. So, a taxi was booked to bring me miles out to this other hotel. The taxi driver told me that he had been driving people to other hotels all afternoon!! The holiday inn express was about 30 minutes away, in heavy rush hour traffic. When I got there, even though my room in Jury's had been paid by my office, they tried to charge me about £20 MORE than the Jury's inn room had cost in the first place. This was originally sorted out but it was a disgrace that I was made to have to even discuss this with them at reception. I got a taxi back into town to meet my colleagues for dinner and a taxi back to the hotel that night. However when I went back to Jurys to get another taxi on their account, I found a queue of people checking in, and getting rooms!!! I was incandescent at this stage, and questioned the receptionist as to why I had been sent away when there were rooms available. I was told that this was because I was only staying one night, so therefore not really very important to them. I told them that my company uses Jury's regularly and that we would not do so any more due to this and it made no difference. The girl actually shrugged her shoulders at me. In addition, the following morning when I was getting a taxi back into work, the taxi told me that Jury's overbook rooms consistently and that he's lost track of how many angry people he's had to ferry to other hotels around Southampton.
Well I can only tell Jury's that they have lost a huge amount of future business. My company is a huge financial services company based in Ireland and the UK and we are working on a project in Southampton for the next 3 years which will require a large number of staff to travel to Southampton each week. The Jury's inn will no longer be on our list of hotels to stay use. I would recommend Novotel or Ibis - when they are booked up, they tell you rather than booking you a room and hoping for the best that there'll be cancellations.
- Also Known As:
- Jurys Inn Southampton Hotel Southampton
- Jurys Inn Southampton Hotel
- Jurys Hotel Southampton
- Southampton Jurys Hotel
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