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“Lovely ice cream. Store too small. Should be organised better.” 4 of 5 stars
Review of Sprinkles Gelato Ltd

Sprinkles Gelato Ltd
160 Portswood Road | Portswood, Southampton SO17 2NJ, England
02380 557780
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Ranked #226 of 644 Restaurants in Southampton
Price range: $3 - $19
Cuisines: American, Dessert, Italian, Ice Cream
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Breakfast/Brunch, Late Night, Dessert
Description: Sprinkles Gelato serving fresh Gelato, Coffee, Tea, Waffles, Crepes and a whole lot more. Come on in and treat yourself :)
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Lovely ice cream. Store too small. Should be organised better.”
4 of 5 stars Reviewed March 23, 2014

I love this place. The ice cream and cakes are gorgeous. Lots to choose from. My only negative would be, last time I came here 01.02.14. I had gone onto labour and was having mild contractions. Someone gave us their seat and someone else sat in it. They need to sort the seating out. I was in a lot of pain and needed to sit down. My only solace is karma. That cow will get it.

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264 reviews from our community

Visitor rating
    73
    71
    51
    35
    34
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Southampton, United Kingdom
Top Contributor
65 reviews 65 reviews
47 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
“Awful service, average deserts”
2 of 5 stars Reviewed March 23, 2014

Decided to try Sprinkles as I had seen people queuing outside the door for the place, so assumed it would be great!

Queued for half hour as a couple, tables of three and four were becoming free but the waitress kept seating people behind us as they were larger groups. Considering we only intended to eat and leave, I don't think its much to ask for a three seater table even though there was only two of us.

Ordered some desserts from the menu, which had lots of choice and seemed good value for money. Despite ordering and paying together, my food was served first which I feel is incredibly bad service. When you go to a restaurant or cafe as a couple, you expect to eat together! My dessert was missing the scoop of ice cream and I had to wait until the waiter returned 5 minutes later with my boyfriend's to tell him this. By the time my dessert came back, the waffle was freezing cold.

The food tasted ok despite the temperature, but was ruined by the bad service and the lack of care on the staff's part.

Will not return and certainly won't recommend.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Top Contributor
214 reviews 214 reviews
129 restaurant reviews
Reviews in 78 cities Reviews in 78 cities
157 helpful votes 157 helpful votes
“You simply must try this yourself.”
4 of 5 stars Reviewed March 17, 2014

Easy to park around the corner.
On a sunny lunchtime we had choice of inside and outside eating.
Staff were patient with ordering (there are so many combinations and possibilities and kids will feast with eyes first!).
Prices are steep - it is 'only ice-cream', but the selection was overwhelming. Lightest ever waffles, some surprisingly heavy cannoli pastries, decent coffee, tasty icecreams. You will not leave lighter except in the pocket.

Great fun for kids and adults alike - but inside it is noisy.
Premises and staff were clean, loos spotless. Tables cleared swiftly.
Staff friendly , helpful, polite.

Very happy to return.

  • Visited March 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Brilliant ice creams”
5 of 5 stars Reviewed March 16, 2014

There are so many ice creams, waffles and cakes to choose from. The staff are very helpful and give you large generous portions.

  • Visited March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareham, United Kingdom
1 review
Reviews in 2 cities Reviews in 2 cities
“Great idea - badly run”
2 of 5 stars Reviewed March 16, 2014

Very busy when we went, firstly you need to queue to actually place your order for an age. Then we waited for a long time for the food. Staff try there best but uniforms completely covered in ice cream where they are working in chaos. Can't even say that I enjoyed the product when it arrived, hastily slapped on a plate. Place in desperate need of management organisation, before the summer. A great idea which is extremely popular, lovely to be able to met in a non pub/restaurant atmosphere. Witnessed lots of unhappy tables, and refunds being given. Hopefully it will be copied and done properly by someone else.

  • Visited March 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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