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“stayed before cruise” 4 of 5 stars
Review of Holiday Inn Express Southampton M27 Jct 7

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Holiday Inn Express Southampton M27 Jct 7
3.0 of 5 Hotel   |   Botley Road | West End, Southampton SO30 3XA, England   |  
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Ranked #11 of 25 Hotels in Southampton
Rushden, United Kingdom
Top Contributor
565 reviews 565 reviews
61 hotel reviews
Reviews in 209 cities Reviews in 209 cities
486 helpful votes 486 helpful votes
“stayed before cruise”
4 of 5 stars Reviewed February 19, 2013

stayed here a while back,last autumn on a friday night for one night to go on a weekend cruise to belgium and could not fault the place.Lovely building,minutes from the motorway too and very handy for the cruise parking too.Room was really nice but the breakfast could have been better.They are a clean and tidy chain of hotels similar to the premier inn.would stay again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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790 reviews from our community

Traveler rating
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    173
    50
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Cape Town Central, South Africa
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 19, 2013

I stay at this hotel fairly regularly. It's OK, nothing really special about it. It's clean, the beds are comfortable. I would suggest, if you are a Priority Club member, to double and triple check that your membership is on the reservation. It has occurred to me twice that I checked and checked, and it was there, according to the hotel, and then it was never reported to the site. They are very expensive in terms of internet access.

Room Tip: Ask for an odd-numbered room in the new wing - at least it will be facing trees and not the parking...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Southampton M27 Jct 7, responded to this review, July 19, 2013
Dear Cincykid77,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness.

However, We’re sorry we fell below your expectation regarding customer service and and internet charges. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 17, 2013 via mobile

The hotel we found to be very clean and staff friendly. The rooms are clean and with coffee and tea facilities. Beds are lovely and soft but if you have a bad back you may find them to soft ! But we slept like babies, room was warm and on the whole pleasing to the eyes. We had breakfast the following morning all included in the stay ( breakfast served till 11am) the breakfast was nice and hot and of buffet style, we only accounted one problem and that was when we left the table to get breakfast, even though our drinks were on the table they cleared it and gave the table to someone else !! But for £53 for two people with breakfast total bargain for Southampton . . Will use again

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Seaton, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 16, 2013

This was the best value out of town hotel i could find for a saturday night having stayed here once for the cricket ground next door i knew what to expect. The rooms are not massive so if you are a couple its not to bad but as we had my daughter with us the sofa bed was made up and took up a lot of the spare space in the room so we found it more relaxing to spend a lot of the evening in the bar lounge area. Breakfast was only ok as not many cooked items, the hotel location makes it very easy to get to the and from the motorway.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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CBB99, Owner at Holiday Inn Express Southampton M27 Jct 7, responded to this review, February 17, 2013
Dear Guest

Many thanks for choosing our hotel again for your recent stay. I am pleased that you found our hotel to be the best value for your stay and that you particularly found our close proximity to the M27 to be so convenient for you.
We are also pleased to note that you enjoyed our comfortable lounge bar facilities and we recommend you try our Conservatory Restaurant offering freshly prepared evening meals daily on your next stay

Kind regards
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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 15, 2013 via mobile

We had one overnight stay in a twin room, which was pleasant and comfortable enough, basic in design but clean.
There was some damage to the leg of the bedside unit (the veneer was quite badly damaged).
The main fly in the ointment was the lack of any mobile data or phone signal in the hotel. Wifi was advertised as being available, but at quite extortionate rates.
Breakfast was fine, with good choice, but the hot breakfast wasn't presented in an appealing way. Most people therefore seemed to avoid it.
Overall the hotel is well set up but could do with brushing up in these two areas to make for a much better value and enjoyable stay.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Southampton M27 Jct 7, responded to this review, July 18, 2013
Dear Alauda26,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness.

However, We’re sorry we fell below your expectation regarding the internet connection and the breakfast presentation. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
forest of dean
Top Contributor
71 reviews 71 reviews
16 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 14, 2013

We stayed here the night before going over to the Isle of wight.The Assistant manager Greg Chippendale was very welcoming and helpful on check in and check out.Nothing was too much trouble.The staff were very friendly,the room comfy and clean.The sofa bed is abit too small for a 14 and 9 year old to share to be fair.The breakfast was basic but hot.Restaurant basic but clean.Seemed to be alot of contractor and buisness people here.All in all ideal for a single night stay.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 4, 2013 via mobile

So near but so far !... In this day and age a good hotel experience requires more than just a room , yes the rooms are as you would expect in a holiday inn express , but the lack of free wifi even in municipal areas of this hotel is down right unacceptable and if given the Choice I would not stay in this hotel for that reason .. Especially when the other Southampton hotels provide this and not at the exorbitant cost of £10 per 24 hrs !

  • Stayed February 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Southampton M27 Jct 7, responded to this review, February 21, 2013
Dear psollitt,

Thank you for the candid review of our property following your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Let me apologize for the internet issues you encountered during your stay. I have taken note of your comments, this will be addressed with the proper department. I appreciate your feedback as this is our best resource for improving the service we offer our guests. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
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Additional Information about Holiday Inn Express Southampton M27 Jct 7

Address: Botley Road | West End, Southampton SO30 3XA, England
Phone Number:
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Romantic Hotel in Southampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Southampton M27 Jct 7 3*
Number of rooms: 176
Official Description (provided by the hotel):
Modern hotel set in landscaped gardens adjacent to The Ageas Bowl and Virgin Active Health Club offering stylish en-suite bedrooms each with work desk and flat screen TV with wide range of freeview channels. Comfortable Conservatory Restaurant offering complimentary Hot Buffet Breakfast and serving freshly prepared evening meals daily. Air-conditioning and high-speed Wireless Internet access throughout. Easy access to Southampton Airport, City Centre, Cruise Terminal and Docks. Free Breakfast, Free Internet, Free Parking for all hotel guests and delegates. ... more   less 
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Also Known As:
Holiday Inn Express Southampton m27 Jct 7 Hotel Southampton
Holiday Inn Southampton
Southampton Holiday Inn

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