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“Novotel Southampton” 4 of 5 stars
Review of Novotel Southampton

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Novotel Southampton
4.0 of 5 Hotel   |   1 West Quay Road, Southampton SO15 1RA, England   |  
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Ranked #6 of 24 Hotels in Southampton
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931 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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Alicante
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 19, 2012

As an Accor platinum I stay in Accor hotels fairly frequently. I always find the staff at this Novotel to be polite, helpful and efficient. They know what they are doing with regards to my Accor business account, ensuring I can check out easily and with minimum fuss, unlike several other Accor Hotels! ( Take note Novotel Heathrow! This establishment puts you to shame! ) The bar area is very pleasant and the swimming pool is an added bonus too! The rooms are comfortable and functional, but as with all Novotels, unfortunately beginning to look a little tired/dated. Hopefully Accor can roll out some kind of refurbishment program soon!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, November 21, 2012
It is great to hear from a valued guest of Accor and thank you for choosing Novotel Southampton whilst in Hampshire. Thank you for your positive comments. We are currently carrying out some works in our Bedrooms to update them and also if you have the opportunity to stay at our newly opened Novotel Blackfriars in London you will get the chance to see where the Novotel Brand is going.
Again thank you for your kind comments and we look forward to seeing you again in the future.
Kind Regards
Glenn Findlay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham, England, United Kingdom
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 18, 2012

First time I have stayed at a this hotel. Very warm welcome at reception. Hotel modern and clean and within walking distance of the ferry port for the Isle of Wight ferry.

Room spacious and comfortable,but found the seperate loo a bit odd. Some noise from room above but not excessive. Staff very polite and attentative. Didn't eat dinner in hotel,but the food being served in the bar looked good. excellant breakfast. Good parking on site £5 for overnight.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, November 21, 2012
Thank you for taking the time to review our hotel here on Tripadvisor. It is great reading your kind words and I will be sharing these with our team here. I have noted you comment regarding the noise and we will be looking into this. Again thank you and we all look forward to having you stay with us in the future.
Kind Regards
Glenn Findlay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brentwood, United Kingdom
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 17, 2012

We often stay in Southampton and are regular visitors to the De Vere Grand Harbour hotel but decided to try the Novotel Hotel. The whole family loved it with the location perfect for our needs but also the staff were superb. I think it comes down to personal choice and we are happy with either hotel but we are planning a return to Southampton in early 2013 and Novotel will be our first choice.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, November 21, 2012
Great to read your review and I am glad you enjoyed your stay with us at Novotel Southampton. We look forward to seeing you again early next year.
Kind Regards
Glenn Findlay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 12, 2012

Stayed here in an Executive Room for 3 nights. Note all rooms are the same size - the Executive Rooms include a few extras. The hotel is walking distance to the cruise port and the West Quay mall. The executive room needed new carpets and a bit more light. The Nespresso machine was great and included 4 capsules per day ! The free broadband was cable only, not wifi, so we could not use it for Skype or Viber calls. Did not use the dining room - breakfast was too expensive at 14 pound per person

Got a special deal through Le Accor membership that made the hotel value for money.

Would stay here again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, November 14, 2012
Thank you for your review of Novotel Southampton, We are glad to read that you enjoyed your stay with us and the benefits of our executive rooms. I have noted your comments regarding the carpet in your rooms and rest assured we are constantly upgradeing and refreshing our rooms. We do have wireless internet which is provided by Orange, this is an additional cost. Again many thanks for your review and we all look forward to your returning to us in the future.
Kind Regards
Glenn Findlay
General Manager
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Southampton
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 10, 2012

The hotel was convenient to both the train station and the port. We enjoyed a stroll to the old pat of town and the many restaurant choices nearby as well as in the hotel.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, November 14, 2012
Many thanks for your review, we are happy to have been part of your Holiday and we look forward to seeing you again at Novotel Southampton.
Kind Regards
Glenn Findlay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Folkestone, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 8, 2012

Lovely hotel just dismayed that when we arrived we were told that music would be playing until 1am and that it may keep us awake but we could upgrade for £10 a room and be on level 3 annd not 1, and therefore could be guaranteed a quiet night. The bathroom taps hit the overflow hole when put on gently which smelt like pond water and there was no wash hand basin in the toilet 'cupboard' which is not hygienic. I filled in an online survey of our stay and an apology was issued but no incentive to stay there again.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, November 9, 2012
Thank you for taking the time to comment regarding your recent stay at Novotel Southampton. I have noted your comment regarding the Bathroom tap and the WC – which is standard for a Novotel Novation room. Our Superior rooms do come with upgraded Toiletries and also a separate Shower and Bath. We do hold events at Novotel Southampton; these do not normally disrupt our residents. Again thank you for your comments.
Kind Regards
Glenn Findlay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Southampton

Address: 1 West Quay Road, Southampton SO15 1RA, England
Phone Number:
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Southampton
#2 Green Hotel in Southampton
#7 Family Hotel in Southampton
#8 Romantic Hotel in Southampton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Southampton 4*
Number of rooms: 121
Official Description (provided by the hotel):
The Novotel Southampton is located in the centre of Southampton. Located Opposite West Quay shopping centre and close to the Cruise terminals, Our hotel offers complimentry Wireless throught the Hotel. Visit the nearby National Motor Museum, the New Forest national park and the Cathedral City of Winchester then relax and enjoy our restaurant, room service, bar, indoor heated swimming pool, gym and sauna. Onsite pay parking. ... more   less 
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Also Known As:
Novotel Southampton Hotel Southampton
Accor Southampton
Southampton Novotel

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