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“Value for money” 4 of 5 stars
Review of Ibis Southampton Centre

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Ibis Southampton Centre
2.0 of 5 Hotel   |   9 West Quay Road | Western Esplanade, Southampton SO15 1RA, England   |  
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Up to 30% OFF THIS WINTER
Ranked #13 of 25 Hotels in Southampton
GreenLeadersBronze level
United Kingdom
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
57 helpful votes 57 helpful votes
“Value for money”
4 of 5 stars Reviewed March 25, 2014 via mobile

It's an excellent situation for any cruise related-activity. Beds are comfortable and we had an excellent night's sleep. Helpful and friendly staff at check in. Details of car park charges should feature more prominently on the hotel website.
PS. Whoever designed the curtain system should be strung up by ruflette tape and left to dangle from the rails!

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southmanager, General Manager at Ibis Southampton Centre, responded to this review, March 26, 2014
Dear Guest,

Thank you very much for taking the time to post your thoughts on here. I am glad that you enjoyed your visit, and I hope we can welcome you back to our hotel soon.

Kind regards,

Mikhail Myasin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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562 reviews from our community

Traveler rating
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    39
    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Isle of Wight, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 24, 2014

Hotel was OK for the money, fairly budget. Entry to the car park was very difficult for all 3 cars in our party, the machine did not produce an access ticket, when I pressed the relevant button for help, I was questioned like an idiot. I paid for parking at check-in.
Then at the time of departure we could not get out of the car park, I pressed the relevant button & guess what? I was spoke to like I was an idiot & told I had not paid for the parking, When I tried to discuss this I was cut off & the gate opened,
CAR PARK NIGHTMARE, especially as we had a ferry to catch to return home.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southmanager, General Manager at Ibis Southampton Centre, responded to this review, March 26, 2014
Dear Guest,

Thank you for leaving your comments here. The team and I are glad to know that you enjoyed your stay, and we’ve taken note of your comments regarding parking. I am sorry to hear that you had difficulties with our car park, please rest assured that this matter will be addressed.

Kind regards,

Mikhail Myasin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St John-in-Cornwall, United Kingdom
Top Contributor
131 reviews 131 reviews
71 hotel reviews
Reviews in 101 cities Reviews in 101 cities
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed March 24, 2014

We stayed here back in November 2013 for a one night pre-cruise stay. Our usual hotel is the Novotel next door, but their prices were ridiculously expensive, so we gave this one a go.
Reception was very clean and bright, and the checking-in process went smoothly. The room was on the small side but we were only going to be here for one night. We used the bar and found the staff there to be very friendly and welcoming. We did not have breakfast here, choosing instead to pop across to John Lewis where you can get a cooked breakfast for £6.

The hotel was perfectly acceptable for our purpose. I wouldn't want to stay for a lengthy period, but would consider it again in future.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southmanager, General Manager at Ibis Southampton Centre, responded to this review, March 26, 2014
Dear Guest,

Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us. I hope we can be part of your future travel plans.

Kind regards,

Mikhail Myasin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 23, 2014

Stayed in the hotel for one night on a stag do,hotel clean and tidy,beds comfy,rooms nice and clean and are better than a budget hotel,staff were polite,all round good hotel only issue was the parking barrier and useless entry system and when you speak to the reception on intercom they are rude and not helpful

Stayed March 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southmanager, General Manager at Ibis Southampton Centre, responded to this review, March 24, 2014
Dear Guest,

Thank you for taking your time to tell us about your recent stay, we very much appreciate your feedback and are glad that you have enjoyed your stay with us. We ahve noted your comments about the car park barrier and entry system and will address these accordingly.

Kind regards,

Mikhail Myasin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, United Kingdom
Top Contributor
78 reviews 78 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed March 6, 2014

Stayed here one night with my husband as we had tickets for the Mayflower theatre. Only paid £39. I think it's great value for a city centre hotel. We could walk to the theatre, and had easy access to all the shops at West Quay and the town centre.
The staff were efficient and friendly. The room was small (but who cares when it's just for one night and we only slept in it) and it was all clean. The bathroom was spotless and shower was good.Yes it could probably all do with a makeover but for what we paid it was a bargain. Felt perfectly safe and secure and the parking was only £5.

Room Tip: Ask for a room high up to avoid traffic noise, and away from any lift or doors etc
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southmanager, General Manager at Ibis Southampton Centre, responded to this review, March 7, 2014
Dear Guest,

Many thanks for the positive comments, we are very happy to have been able to make your stay with us so enjoyable. We hope that we can welcome you back to the hotel again very soon.

Kind regards,

Mikhail Myasin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 27, 2014

We recently stayed here as was visiting Beaulieu museum text next day . When we arrived we were greeted by reception who were quick and efficient. Room was small but fine . TV was wonky and nearly falling of stand . In the evening I realised we had no spare pillows so I used the phone to call reception to find it doesn't work, I went all the way down ( 3 floors) and asked if we could get a spare pillow and they just have to me there and then . I advised phone doesn't work and that it's a pain if we need anything and receptionist said she will try get it sorted . A little while later they arrived at our door with disability phone ( which had no buttons on it for reception etc and there was no book in room to tell you important numbers ) this phone didn't fit so they said they will get the connector , they then come back handed the connector and left. We plugged in straight away and suprise suprise it didn't work we ran back to door but there was no one to be seen :( .
Even though no directly hotels fault but got woken up by guests messing about in halls and sliding on trays, when leaving next day strong smell or cigarettes and stuff that had been smoked !! All in all a nice sleep and comfy bed and great view of the docks!

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southmanager, General Manager at Ibis Southampton Centre, responded to this review, February 28, 2014
Dear Guest,

We at the Ibis Southampton very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and have noted all your comments. We look forward to welcoming you back in the near future.

Kind regards,

Mikhail Myasin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Southampton Centre

Address: 9 West Quay Road | Western Esplanade, Southampton SO15 1RA, England
Phone Number:
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#3 Green Hotel in Southampton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Southampton Centre 2*
Number of rooms: 93
Official Description (provided by the hotel):
The Ibis Southampton Centre is in the centre of Southampton, close to West Quay Shopping Centre, the business district, the port and the theatres. The hotel has 93 rooms with wireless Internet access including 2 rooms for persons with limited mobility and 3 meeting rooms. A bar offering snacks 24 hours, a terrace and pay parking are available to guests. Golf and tennis facilities are close by. The beaches of Bournemouth, the New Forest and the historic site of Beaulieu are all easily accessible. ... more   less 
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Also Known As:
Accor Hotel Southampton Centre

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