I stayed at the hotel for the boat show weekend. On the Saturday (21st) I ordered breakfast in bed. This arrived 25 minutes late and was inedible. We called room service and complained and were told they would redo the breakfast, which would have made us at least 60 mins late. Alternatively we could go to the restaurant for breakfast. We declined.
On checking out the next day I was presented with a bill for £35 for breakfast in bed for two! On reiterating my complaint, I was left waiting at reception for 45 minutes to be told by the duty manager, Ken, that since he couldn't prove whether I ate the breakfast they were not prepared to refund this charge. It seems I should have brought the breakfast tray or photographic evidence to reception if I wanted a refund!
We have stayed at this hotel on a number of occasions and have been happy with the food in the evenings (although very pricey) but this hotel is 100% focused on short term gain - my bill for this weekend was in excess of £700 and the attitude of the manager has lost this hotel a customer.
- Official Description (provided by the hotel):
- Set sail for a unique stay at the 4-star Grand Harbour Hotel Southampton. Overlooking Southampton waterfront, this iconic hotel with its towering glass atrium is a cut above the rest. Visit one of two restaurants each with their contemporary cuisine or try the unique candlelit spa. If you are in Southampton on business we can facilitate any meeting requirements with our impressive function rooms and dedicated event co-ordinators. ... more less
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- Also Known As:
- De Vere Grand Harbour Hotel Southampton
- De Vere Grand Harbour Southampton
- De Vere Hotel Southampton