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“Clean and welcoming hotel” 4 of 5 stars
Review of Florence House Hotel

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Florence House Hotel
3.0 of 5 Hotel   |   2 Malvern Rd, Portsmouth PO52NA, England   |  
Hotel amenities
Ranked #6 of 39 Hotels in Portsmouth
Certificate of Excellence 2014
Petersfield
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
43 helpful votes 43 helpful votes
“Clean and welcoming hotel”
4 of 5 stars Reviewed March 16, 2013

I stayed one night at this little boutique hotel. The young lady at reception was very helpful and welcoming as were the staff at breakfast. I stayed in an executive double room which hosted a king size bed and small 2 seater sofa. The bathroom was quite small but adequate although if you were staying longer then having no where to unpack your toiletries might be a pain. The shower was a reasonable size but have to say the 'power shower' was a little disappointing as it was lacking in 'power'. All that aside though it was very clean and had lovely large bath sheets which were white and fluffy. All in all a lovely little hotel but watch the prices - we were lucky enough to book just the day before and got a good £30 off. A very pleasant stay in a very clean hotel (yes I did the finger dust test) and would recommend it and certainly go back.

Room Tip: We had room 2 and no complaints other than the disappointing shower
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellie H, Manager at Florence House Hotel, responded to this review, March 23, 2013
Thank you for reviewing the hotel. I am glad to hear that, apart from the shower, all was enjoyable with the stay. We are glad we passed the finger dust test - this is something we feel an absolute priority - cleanliness is a must!

many thanks and hope to see you again

All at Florence House
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507 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
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English first
UK
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 16, 2013

Our room was tastefully furnished and comfortable, the shower cubicle could have been cleaner though. Our original room was across the road so we had to walk outside for our breakfast which wasn't very nice, also our first room was very noisy being next to the front door but we complained and they moved us the next day to a lovely room at the top of the main house - the shower cubicle in this room was also not very clean. But all in all it was a great stay and when we go to Portsmouth again we will stay at Florence House.

Room Tip: Room 6 at the top of the house was very comfortable and quiet.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellie H, Manager at Florence House Hotel, responded to this review, March 23, 2013
Thank you for your review. I see you were upgraded on arrival to one of our Super King rooms, I am sorry this was noisy for you but glad you could then move to another Superior which suited you better. We will certainly be addressing the fact you found shower trays not up to our standards.

We do hope to see you again in the future.

Kind regards

All at Florence House
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Plymouth, United Kingdom
Top Contributor
77 reviews 77 reviews
42 hotel reviews
Reviews in 40 cities Reviews in 40 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 15, 2013 via mobile

This hotel is in the top 5 in Portsmouth for a reason. It was clean, cosy and fairly priced. My bed was very comfortable and the room spacious and clean. I had a lovely view from my bathroom across the houses. It really could not be faulted.

Breakfast was very tasty and the staff accommodating. Unfortunately, my colleague and I had a few problems with our hire car when there (unrelated to the hotel), but the staff made a point of checking we were ok/if we needed any help.

Overall if I returned to Portsmouth I would definitely stay again.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellie H, Manager at Florence House Hotel, responded to this review, March 23, 2013
Thank you for your review, we are glad you enjoyed everything about the stay and hope to see you again.

Best regards

All at Florence House
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Mayenne, France
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 13, 2013

Stuck in Portsmouth due to bad weather we were lucky enough to find this fantastic boutique hotel. Staff were very pleasant and helpful and arranged a breakfast to go for us as we had to leave very early the next morning. Rooms were spotlessly clean, warm and comfortable. The bed was lovely with white crisp bedding and fluffy pillows. The bathroom had luxury toiletries and huge towels. We stayed in room 7 which had everything we needed, TV, Tea and Coffee making facilities and free WIFI. We will definitely stay here again and have no hesitations in recommending this fantastic little gem.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellie H, Manager at Florence House Hotel, responded to this review, March 23, 2013
Thank you for your review, I am glad we could help you when you were stranded in Portsmouth! Breakfast to go is certainly popular and I am pleased you could take advantage of this and enjoyed the room allocated.

We hope to welcome you when you are next stopping in the area.

Best wishes

All at Florence
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Northampton. UK
Top Contributor
66 reviews 66 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed March 7, 2013

Having tried it's sister hotel Stattons (across the road) last year. This time my wife and I decided to try Florence for one midweek night.
We had (mid priced) room #2. Which is the blue one pictured top left on their website gallery.
It is over the front door and faces the road. But you'd struggle to tell that as it was so quiet and peaceful. Beatifully decorated with it's white furniture. The bed is quite ornate, but not over the top, and was pretty comfortable. We both slept well.
The en-suite is very narrow, and features a shower, basin and toilet. Be careful bending over when getting dried. You may burn your backside on the towel rail!!!!
The door to the en-suite needs shutting properly or it will swing open to totally obscure view of the wall mounted tv when lying on the bed.
The shower I have to say was pretty weak. But certainly clean, like the rest of the hotel.
A decent continental breakfast was included. With Full English available at a supplement.
Parking, as others have said is on the street with a provided permit. It works. I didn't get a ticket from the warden.
Would I go back??? Yes. I am in July. Already booked.

Room Tip: The middle priced rooms have a settee. Cheaper ones I'm told do not.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellie H, Manager at Florence House Hotel, responded to this review, March 23, 2013
Thank you for your review we are pleased you found your room clean, quiet and comfortable. I'm glad parking was no issue for you and you enjoyed our breakfast service too.

We certainly are looking forward to welcoming you again in the Summer.

Best regards

All at Florence House
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Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 6, 2013

I say away a lot with work so spend a lot of time in hotels, usually I stay in chain hotels to get the loyalty points but this hotel is just too nice to miss. The rooms are all beautifully decorated and the service is always great. They even brought the take out I ordered up to my room for me with a tray and knife and folk. I've stayed here several times both with work and with my partner and its been great every time, great breakfast selection with peanut butter! Of the times I've stayed there no annoying kids ether which is always a plus. Great for both work and for a romantic getaway!

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellie H, Manager at Florence House Hotel, responded to this review, March 23, 2013
Thank you so much for leaving us a review - I'm pleased the hotel suited you for both your business and leisure needs.

We hope to welcome you and your partner again.

Kind regards

All at Florence House.
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Derby, England
Top Contributor
286 reviews 286 reviews
84 hotel reviews
Reviews in 109 cities Reviews in 109 cities
237 helpful votes 237 helpful votes
4 of 5 stars Reviewed March 4, 2013

Overall this will be a good review, it is a shame that Tripadvisor do not have a Good rating which is what I would have given this hotel.
Portsmouth is not a cheap place so the value is probably about right, although I have stayed at Stattons the sister hotel which I thought was better for a couple of reasons.
Stattons has off road parking and although the hotel includes a road permit it is still not as secure in the tight roads in Southsea. Also we booked the Florence Hotel but were put into a building across the road Somerset House which was not made clear when booking. not a great problem really but an outdoor trip for breakfast.
The service was very good and helpful and the breakfast was very pleasant and filling and service again at breakfast very good.
The room was well appointed we had Room 4 in Somerset House, couple of points the bed was very creaky and woke you up turning over during the night, if would be even noisier for anything else! As in most convrted house hotels the sound proofing from room to room is not brialliant and you could people snoring in other rooms. One other annoying point was that the keetle lead would not allow you reach the table so the kettle was on the floor.
The rooms were spotless and the shower lovely.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellie H, Manager at Florence House Hotel, responded to this review, March 23, 2013
Thank you for your review, it is always nice to welcome guests to our different properties across the group we have in Southsea.

I am sorry you did not like the parking arrangements at the hotel. Generally we do not find guests struggle with parking at all and the permit (free) works well. We are very pleased you experienced excellent reception and breakfast service from our staff and the breakfast suited you.

We hope to welcome you back to one of the group if you visit the area again.

Very best regards

All at Florence House.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Florence House Hotel

Address: 2 Malvern Rd, Portsmouth PO52NA, England
Location: United Kingdom > England > Hampshire > Portsmouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#3 Business Hotel in Portsmouth
#4 Romantic Hotel in Portsmouth
#5 Family Hotel in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Florence House Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
The Florence House Hotel, part of The Mercer Collection, is a unique boutique style hotel. The intimate arrangement creates a friendly atmosphere. The hotel is housed in an Edwardian residence that has been restored to create a beautiful blend of old and new. We have seven rooms ranging from doubles, to superior doubles and suites, some have been restored in 2014 and a new lounge installed also. All of our rooms are completely different in style, and offer something to suit everyone whether your taste is contemporary, antique, or vintage French! We have an on-site A La Carte Restaurant The Kitchen Southsea. ... more   less 
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Also Known As:
Florence Hotel Portsmouth

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