On Wednesday 15th April my husband booked me a room for one night at The Royal Maritime Club, Portsmouth. He has stayed there a lot and so recommended it to me. At the time of booking it by telephone he also paid for my night’s stay, which was for the following night – Thursday 16th April.
I travelled there by Train so arrived an hour before the advertised official check in time being at 14.00. I asked whether I could leave my bag in a secure place (hoping they would say my room was ready) and was told I could leave my bag in a small locked room, which was fine. I was also told to come back for checking in at 14.30! When I returned at that time to do so I was asked to pay for my room, but I told them my husband had already done so and they seemed to be OK, so I wonder why they asked me to pay again? I was given a door card for room 271.
I was directed to the lift further back into the large foyer and found a very small lift, which had a maximum advertised capacity of four people. There was a long queue of people for this lift all with suitcases, so I decided to walk the stairs.
The entrance and foyer of this hotel are large and quite grand. So I had high expectations of a decent room. However, as I walked further up the beautiful thick carpets and décor changed to threadbare ones. On the second floor I walked down three corridors to find my room. The first corridor was quite modern with wood effect doors and nice coloured glass/plastic number plates on them. OK carpets and nice lined curtains. The second was a lesser quality window curtain and thinner carpets. The third corridor, where my room was, had net curtain only at the windows and threadbare carpet and old-fashioned white painted doors with metal numbers hammered on! A very basic painted corridor long overdue to be painted.
My room was a shock and I thought I had been given a Staff Quarter. Firstly the flooring was a very thin and damaged carpet it looked clean in the middle but all around the edge was ingrained with dark dirt. There was a single bed with a strip light on the wall running alongside the bed. The bed was hard and squeaked every time I moved. The pillows stank of cigarettes so obviously the previous occupant was a smoker. There was an old dining room chair in the corner with two long marks, looked like cuts running right across it and a TV on the wall. There was also a plastic shelf with a small kettle, one mug and two tea bags, two sachets of coffee, a few sachets of white sugar and a few UHT long life tubs of milk stuff. To complete the room there was a basic old wooden wardrobe and chest of drawers. There was nowhere for me to plug in a phone charger or hair dryer near the bed just the one double socket which shared the TV across the other side of the room. Also no bedroom mirror. The attached cloakroom (much too small to be called a bathroom) was disgustingly old, not maintained, unhygenic and grotty. Going in there was a broken floor tile with a piece missing; a toilet, which had the pipes showing behind, and they were very rusty. There was a sink with a small mirror above and then a very small square shower. The tiles were dirty, and had disgusting mildew, mould and grouting was awful. All very unhygienic and I decided I would be cleaner not using it! There was a window and also a electric box on the wall with a door hanging off it.
The reason for my stay was I was going to a concert that evening, and I didn’t get back until past mid-night. So I decided to just make the best of what I had to tolerate.
I didn’t get much sleep because of the stuffy unclean smelling room and the fact that the walls are paper thin so I heard the person in the next room get up at 6am and turn on the TV and shower etc.
The breakfast next morning was quite good. A few selections of individual boxed cereals, cold milk, fruit juice that seemed a bit watery, sliced bread to make toast and some individual jams and butters, plenty of nice cooked food, some croissants and very unappealing fruit in a bowl, the very black bananas were certainly not fresh. You were served tea or coffee in little silver pots. My first coffee was nice and strong the second was dishwater it was so grey and bland!
When I checked out I was asked, “was everything OK?” so I replied “no” and explained about my room. The receptionist seemed surprised and I suggested she should take a look. She asked why I hadn’t come down and complained as I could have had another room. I explained I hadn’t got in till way past midnight and couldn’t have faced then packing up and moving rooms. Also that they had a big function in that evening so I didn’t think there were any spare rooms. When she said there had been, I asked then why had I been given such an awful one in the first place? The receptionist told me the manager would be in at 12.00 and she would get her to speak to me and “see what she could do”. I said I was in Portsmouth until 12.30 so that would be good. I returned to the hotel at mid-day to be told the manager was not yet in. I sat and waited until past 12.40 but was told the manager was still not in. However the receptionist took my home phone and mobile phone numbers and said someone would contact me. It is now over a week since then and no one has been in touch.
I had been waiting to hear from the Hotel before writing this review but sadly it seems no one will be contacting me.
This place has potential and could be so nice. A lot of money has been spent in some areas and the ladies cloakroom off the foyer was very clean and modern.
There was also a very small “swimming pool” I did not see anyone using it and it looked a bit small and murky.
So if you should need a nice looking Hotel conveniently situated to HMS Nelson, the Historic Dockyard and Gunwharf Quay retail outlet, this fits the bill as it is all within walking distance. A plus is that there is free parking if you are lucky enough to get a space.
I have attached a few photos that I took of my room and I certainly don’t recommend you stay in that one!
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- Also Known As:
- Royal Maritime Club Hotel Portsmouth
- Royal Maritime Hotel