We stayed in a room in the Orangery, which is detached from the main building. The room disappointed us both. The pillow case had slipped off to reveal a grubby pillow. The carpet was mankey and the skirting boards were dusty. The bathroom was below average. The setting of the hotel is impressive on the drive in. We found the general experience disappointing at this hotel and expected more. I am surprised they can advertise their facilities to include a spa. The spa is a steam room and sauna. Both which are in need of refurbishishment. The bottom of the door was rotted next to the steam room. I had a manicure and pedicure in the spa. The whole spa experience was disappointing and distinctly below average. The air of the hotel was that there wasn't a manager in charge and some staff would have benefitted from training. The staff seemed to be going about their work but with no direction or leadership. The girl when we checked in was flustered and confused. Some advice for the hotel would be to inspect their facilities as a consumer. I got the impression this place has gone down hill and is in trouble. The cigar shack had dead flies on the window, a window clean would have sorted that. The hotel had an air that it was refurbished 5 years ago and had just got run down since without ongoing maintenance. It felt that management were detached and didn't care. In the ladies loo by the foyer, the floor tiles crunched underfoot as need relaying. The middle cubicle door didn't close because of it. The best bit was the restaurant. The food was great and their only saving grace. I would recommend the restaurant but not the hotel and 'spa'. There seems to be quite a number of other places to stay in the area that might have been better.
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- Also Known As:
- Wyck Hill House Hotel And Spa
- Wyck Hill House Hotel Stow-On-The-Wold
- Wyck Hill Hotel
- Hotel Wyck Hill
- Wyck Hill House Hotel & Spa Stow-On-The-Wold, Cotswolds