We arrived at 12.40 at this small cafe and at 12.45 our order for 1 sandwich, 1 piece of cake and 2 teas was taken. There were 2 other tables waiting for food - one with 2 people on and one with 3 people on. We got our sandwich at 13.10 - yes 1/2 hour after arriving! It was absolutely delicious greek mushrooms and cheese sandwich. We had, by this time, asked for our cake to takeaway as we were running out of time on our car parking ticket. Instead of getting it ready the display cabinet was polished so when we went to pay we had to wait again for the cake to be wrapped up.
This place is tucked away and is small with shabby chic decor. Very enjoyable if you're with friends and have time to spare. If you're passing through with a 4 hour drive ahead of you maybe try somewhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 16, 2013
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We apologise for the delay in our service . We take very seriously client service.
I will find out what were the circumstances.
We have been away and not aware of the staffing level for this day, if she was under staffed the client should have been worned of the possible delay although if this was the case your cake should have been sorted asap.
As a norm we serve our food with in 15 min of the order been put through to the kithcen under normal circumstnces. This it is extreemly fast compered to any other food outlet, restaurant even a fast food restaurant. I do agree that 25 minutes is a long time for our standards specially when one needs to get going.
From our experience as an average of 20 to 25 minutes is the norm in this area.
We again apologise if we delayed you on your trip and would apreciate if you could let us know the exact date of your visist so we can discuss it with the staff so that this does not happen again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.