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“Quirky, Chique and Comfortable” 5 of 5 stars
Review of The Big Sleep

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The Big Sleep
3.0 of 5 Hotel   |   Wellington Street, Cheltenham GL50 1XZ, England   |  
Hotel amenities
Ranked #17 of 20 Hotels in Cheltenham
Tonbridge
Top Contributor
99 reviews 99 reviews
28 hotel reviews
Reviews in 56 cities Reviews in 56 cities
66 helpful votes 66 helpful votes
“Quirky, Chique and Comfortable”
5 of 5 stars Reviewed August 5, 2011

A very conveniently located modern, quiet, secure back street hotel, a minute from the centre of Cheltenham. Excellent value for money on non-refundable £55 deal (watch this if you book through Expedia, booking details far from clear). Very clean, bright and comfortable with good buffet breakfast. Reasonable secure garage parking at £5/night - limited space. En-suite room very bright and clean looking with everything you need - flock curtains are a bit odd and a privacy blind/curtain would not go amiss! Good service, pleasant welcoming staff. Highly recommended.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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310 reviews from our community

Traveler rating
    57
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    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
London, England
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 26, 2011

I'm not sure what John Malkovich really has to do with this place, but it was surreal to see his photo as I came out of the reception toilet. I believe he knows the owners or something... The receptionist did try to explain but I don't think he really knew either.

This is a budget hotel, and was clean, reasonably comfortable and appeared well maintained. It is ideally located for Cheltenham town centre and you are literally a stones throw from all the shops and amenities.

We stayed from the Friday until Sunday in a standard double room.

Parking - My main concern driving down from London was the parking situation, as when I had called in advance, there was no guarantee there would be a parking space available. We arrived at 11:30 am on the Friday and was able to park in the underground car park with no problem at all. I would imagine that this isn't the case the nearer you get to 3pm, and nigh on impossible after 3pm. The spaces are a little tight so be prepared if it is a little full and you have a wide-ish vehicle to park. You will have to a pay an extra £1 per hour on top of the standard £5 parking charge for every hour prior to 3pm check-in, which wasn't mentioned on the website. In these financially tough times, I guess they have to get money from whatever angle they can but given the high rate for parking fees in Cheltenham I was happy just to pay the extra £3.50. There is a lift going up from the basement car park to all 4 floors which was a godsend with heavy luggage.

Check-In - We had paid for the room online in advance which meant that the 3pm check-in was fairly quick and easy. We turned up at 2:50pm and the receptionist was a little reticent about letting our room to us (as he didn't think they were ready yet). However a phonecall later revealed that we could have our room which was on the third floor at the rear of the hotel overlooking a backstreet. There is a debit/credit card charge if paying by card on the day of check-in so my advice would be either book in advance online or take cash. There is a cash machine within walking distance on the high street.

Room - We had a standard double room with a key card entry. Amenities are basic as you would expect.

On the positive side, it was fairly clean and felt fresh. The bedding was warm and the bed was soft. The bathroom had plenty of clean towels and a good sized bath with shower and the towel rail was heated. The TV had a few basic freeview channels an there were tea & coffee making facilities.

On the negative side, the bath took an age to empty becuase of the large amount of matted hair stuck deep in the plug hole. Even after I managed to remove a large clump, it was still taking a long while to empty. Be warned - the bathroom door was a frosted glass sliding door which looks great but blocks out no sounds from the bathroom whatsoever. Every splash and plop can be heard. Not ideal if your in a new relationship and not wanting to burst any bubbles!

Breakfast - There is a range of food items on offer (cereals, Danish pastries, criossants, toast, sausages, bacon, hard-boiled eggs) and drinks (orange/apple juice, milk, tea & coffee) and it was all plentifully stocked and well presented. I couldn't fault it at all. I would have loved some Marmite though...

Finally, and I know this isn't in the control of the hotel, but I though I should mention it - gulls. The room was obviously warm in July (no air con) so to ventilate you have to open the windows. However this of course means that the sounds from outside get inside, including the several dozen or so screeching gulls perched on nearby roof tops. I am a bird lover (paid up member of RSPB) but I would have given my eye-teeth for an air-rifle at 5am on Sunday morning. To scare them away of course...

All-in-all though, a relaxing and pleasant stay in a hotel that is very well located for the town centre and all it has to offer. If you're visiting Cheltenham, I would definitely consider The Big Sleep as a viable option.

Room Tip: Try and get to the hotel as close to 3pm as possible to secure a room at the rear.
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  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 19, 2011

Having heard positive things about the Big Sleep in Cardiff (where we live) I thought the Big Sleep in Cheltenham would be a nice option for an overnight stay whilst in town for a friend’s wedding. Our first impressions were good, the hotel is in a central location and there’s overnight parking underneath the hotel. The staff at reception were friendly and the hotel breakfast room bright and colourful with Orla Kiely wallpaper. Our room was ok, but not really much better than a Travelodge or Premier Inn…just with patterned wallpaper and ‘funky’ furniture, but the bathroom was really clean. It’s a shame there are no blinds at the window, so you either had to have the big wooly curtains open (they looked and smelt like sheep!) and risk being seen changing by the house opposite, or get ready in a cave-like room! The hotel seemed to be a popular choice for hen parties and I can see why, but there is a nightclub nearby that played music until the early hours so not great if you need a good night’s sleep. With just a little bit more thought about what guests need from a hotel, rather then just focusing on the décor this could be a much better hotel.

  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Warwick, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 1, 2011

This was our second stay at the Big Sleep and we weren't disappointed - much better than it's 'budget' rivals. Fab central location with everything within close proximity. Rooms are spacious and brightly decorated. My only 2 issues are: 1. not all buttons worked on the tv remote (both stays) 2. I left my phone charger in the room, 3 phone calls to the hotel and no-one called me back and I've now been told it mysteriously hasn't been found. Therefore I'd recommend locking all valuables in the safe if housekeeping cannot be trusted with a phone charger! Working in the hotel industry this is the first time a phone charger has never been found and returned to me

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 29, 2011

This is a no-frills hotel that is pretty comfortable. The rooms are a good size, as are the bathrooms, the shower was effective, the bed was fine, the bedding very good and the windows opened. It's smack in the middle of the town, too. There's no air con, and the first night was quite warm - so reception helpfully sent up a fan, which was appreciated. Breakfast is included in the low price, and includes cereals, yoghurt and a basic cooked breakfast - not wonderful, but fine. We were there in the week and the hotel was empty-ish, so the breakfast room was also empty. There's a £5 a night charge to park the car in their garage -again, this was fairly empty. Things might well be different at the weekend - when there might be more street noise too. We'd stay again.

Room Tip: At the end of the corridor away from the lifts
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  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baslow, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 10, 2011

Despite the reviews i found this hotel perfectly suitable! Wonderful central location and good room with TV. No problems sleeping, only issue is that the decor may not be to everyone's taste but it won't affect your stay!

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Top Contributor
80 reviews 80 reviews
46 hotel reviews
Reviews in 50 cities Reviews in 50 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 27, 2011

There is always a slight paradox with city centre hotels in that the closer to the centre they are, the more likely you are to be woken at 3am by either guests coming in or rowdy people in the street outside. We found neither here, despite staying on a Saturday night, so that's a thumbs up for a start. The car park was full when we arrived but as we had read the reviews and knew you had to pay, we found a nearby municipal car park at a comparable price - not ideal if you have lots of luggage and/or young children but fine for us. It would be good if you had an option to book a parking space when booking the room, and there is no indication that the car park may be full when you arrive.

Staff are very efficient and friendly. Room was large and funkily decorated. It made a nice change from the coffee and cream Next catalogue look which you find in so many hotels. I think if you are going to go cheap and cheerful you might as well go colourful as well, very refreshing and there was a sign on the building saying it had won some kind of building refurb award.

To echo the previous reviewer on breakfast, it was pretty chaotic and the coffee was pretty disgusting. At the very least, the buffet needs to be laid out along a full wall, not in a corner. What we got near was fine, and I would prefer to do battle with it than have the price of the room inflated by the use of waiting staff.

The TV was having some problems, apparently due to the recent digital switchover, but the volume also kept going up when it was off, which isn't good in a hotel (although it proved the soundproofing is working).

Overall, I would definitely recommend for a night or two.

Stayed April 2011, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Big Sleep

Address: Wellington Street, Cheltenham GL50 1XZ, England
Location: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Cheltenham
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Big Sleep 3*
Number of rooms: 59
Official Description (provided by the hotel):
The Big Sleep Hotel, Cheltenham, is a 59 bedroom 'limited service' Hotel in the heart of Cheltenham, offering value for money, great customer service, innovative design and an exciting experience away from home. The Hotel is fresh, simple and VERY modern, with a wide range of bedrooms and suites at different prices to suit everyone - from the business person or overseas traveller, to the family on the run. All bedrooms have flat screen TV's, broadband access (chargeable), room safes, hairdryers, tea & coffee making facilities and the latest technology in inter-floor personal security. Although we are a limited service Hotel, we do offer some light meals and snacks either in the Bar area or served to your room. We also provide a complimentary Buffet style Continental Breakfast with 4 hot options of Sausages, Bacon, Baked Beans & Hash Browns, or if you have an early start and not enough time to eat, we offer a 'Breakfast to Go' to then eat at a more convenient time for you. We now have three meeting rooms which can accommodate up to 30 people in The Malkovich Suite, 20 people in The Meeting Room and 12 people in Room 301, depending on the layout of the room. We do have car-parking facilities; these are VERY limited and strictly on a first come first served basis and is chargeable at £6.00 Per vehicle overnight and at £1.00 Per hour prior to check-in and post check-out. Additional parking is available in close proximity to the Hotel. ... more   less 
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Also Known As:
The Big Sleep Hotel Cheltenham
Big Sleep Cheltenham
Big Sleep Hotel Cheltenham

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