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“Good and bad” 2 of 5 stars
Review of The Abbey

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The Abbey
4.0 of 5 Small Hotel   |   14-16 Bath Parade, Cheltenham GL53 7HN , England   |  
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Ranked #27 of 67 Cheltenham B&B and Inns
Newcastle upon Tyne, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
158 helpful votes 158 helpful votes
“Good and bad”
2 of 5 stars Reviewed June 10, 2013

Good. Location, parking and breakfast.

Location could not be better. Parking nearby with the aid of a permit provided by the owners was very helpful. Breakfast was very good with a great choice.

Bad. Constant banging of doors. Times breakfast is served. Cleanliness of room/en suite.
The banging of doors was so loud and constant that you could feel the building shake and awaken from your sleep. Soft close doors have been around for many years. The times for breakfast during the week were very early so if you were having a break and not on business they were very inconvenient. The cleanliness in the room was very poor. All the skirting boards were extremely dusty and it was the same in the en suite. Lots of stains on the walls and the furniture was very dated. Although we were there for only 2 nights it looked like the carpet had not been vacuumed for some time or the bed moved where lots of dust and dirt had gathered.

For a 4 star rated b&b I would not expect to experience any of the items list in the 'bad'

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg B, Owner at The Abbey, responded to this review, June 20, 2013
We are very disappointed that you did not enjoy your stay at The Abbey. We work very hard to make sure every guest have a good stay.

We have had our maintanance man in over the last two days to do some jobs for us. This included sorting the door closers. The doors should not bang anymore.

Breakfast is served 7.30-9 during the week and 8-10 over the weekend. We always say that guests do not have to finish breakfast by this time but to have come down by 9 o'clock. Likewise if guests require earlier breakfast we cater for that too. Ideally we should have breakfast on between 6.30-11. But as we are a guesthouse with 13 rooms and not a big hotel, this is not possible.

I am sorry that you found the cleanliness poor. Most guest find us very clean. I wished you had complained while staying with us and we could have moved you to another room, cleaned your room better or at least compensate you in one way or another.

We are VisitEnglan 4 star rated that means that we are not perfect but we try very hard to offer a good service in a very clean and friendly Guesthouse for a good price. I can only apologise if you feel that you were let down on this occasion.

Sophie Best
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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115 reviews from our community

Traveler rating
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    33
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    2
    1
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25
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • Japanese first
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English first
llangollen
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 2, 2013

I stayed for 1 night the staff were very friendly. I was upgraded to a larger room which had lovely views of the cherry blossom in the garden. Breakfast was very nicely cooked and presented.Well placed for town centre.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 20, 2013

Lovely family run hotel withing 2 minutes walk of Cheltenham centre. Each room is different, spotlessly clean. Breakfast excellent. They have an honesty bar which is ideal. For the lone traveler, if you ask, they will provide you with a plate and a knife & fork in your room so you can eat a takeaway without having to struggle from a carton or paper. There is a Chinese just at the end of the street. Breakfast a little late on Saturday but if you ask they will open earlier. I hadn't asked but they opened early especially and served a breakfast as my colleagues and I had work. Very accommodating. Stayed twice in a two week period and recommended to colleagues who also stayed. Reasonable prices. Would not hesitate to return. Thanks.

Room Tip: I have stayed in rooms 11 & 14. Both equally good although 11 while a little smaller has a view...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camberley, United Kingdom
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 18, 2013 via mobile

Very friendly, comfortable and clean. Great town centre location, would definitely recommend. Not at all expensive felt right at home as soon as I arrived. Breakfast is included and freshly cooked, I stayed in a very nice double bed room with en-suite and free wi-fi, everything you need.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 9, 2013

I stayed at the Abbey for two nights recently and found it to be very clean, very friendly and very convenient for the centre of town.

My room was small but clean and comfortable and the breakfast was very good. Not sure there's much more you could ask for really!

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 31, 2013

Another delightful short stay. Efficient direct booking. Very warm hospitality. Nice room with all the 4-star B&B touches. Guest lounge and honesty bar. Really nice breakfast (chose cereals, fruit, yoghurt, oj, tea, poached eggs, grilled tomatoes and toast). Faultless. My 4th stay; I hope to come back.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 5, 2013

We stayed in the family room (2 adults, 2 children) which was quite spacious and very clean, with comfortable beds and plenty of pillows. The ensuite shower room was also very clean and spacious. The staff were helpful and welcoming, and there was an "honesty bar" which added to the friendly atmosphere. Breakfast was excellent. The location was really good, a quiet road, but central, and we were given a parking permit so were able to park free near the hotel. Very good value for money - would definitely recommend it.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Abbey

Address: 14-16 Bath Parade, Cheltenham GL53 7HN , England
Phone Number:
Location: United Kingdom > England > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Free Parking
Hotel Style:
Ranked #27 of 67 B&Bs / Inns in Cheltenham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Abbey 4*
Number of rooms: 13
Official Description (provided by the hotel):
We are a family-run town house bed & breakfast hotel in the heart of Cheltenham. Ideally situated in a pleasant residential street with all town centre amenities just a brief walk away. We provide a friendly, relaxed atmosphere in comfortable and attractive surroundings. Residents bar. Free parking permits. Free wifi. ... more   less 
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