The house itself is beautiful however, the couple who run it are a different matter, very abrupt, rude and are not interested in anything other than taking your money. I stopped with a friend and everything was fine until I spilt coffee on the bedding. I rinsed the bedding through, and then tried to speak someone about it - which is near impossible, there wasn't ever anyone on reception and if you phone reception you get an answerphone, leave a message and it will be ignored! so before we went out to dinner we took the bedding downstairs, put it behind the reception and once we managed to get hold of the male proprietor explained what had happened. Instead of thanking us for rinsing the bedding out we were spoken to like children,asked if we had ruined it and told we would be charged for spilling the coffee (extra washing charges), there was also a lot of sighing and general attitude towards us. We went to dinner, came back and the bedding hadn't been replaced so my friend had to give me some of her bedding! Upon check out there was an charge for washing the "extra" bedding, we did refuse to pay this as there wasnt any extra bedding and reluctantly it was deducted off the final bill. The lady ( I use the term very loosley) who took our payment was aggresive in her manner and very rude. She snatched the card out of my friends hand, then after she had taken the payment was again rude to my friend telling her to take her bag off the reception desk even though she was trying to put the credit card in her bag. After the payment had been taken we were asked to leave and escorted to the door..... Not once did my friend raise her voice, she tried very calmly to explain what had happened...... I said if either of us had been a man there was no way we would have been spoken to in such a dreaful manner to which the delightful woman replied..... you're lucky its not my husband who's dealing with you!!!!! Upon reading other reviews it would seem ours is not an isolated case of rudeness and bad attitude!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline and Odigeo so you can book your Lypiatt House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Lypiatt House Hotel Cheltenham