This hotel is in a commanding position in a very nice part of town and overlooks gardens to its front, whilst being on the fringes of the Montpellier district, and a short walk to the wonderful shops on the Promenade. We spent 2 nights here last week when the weather was bitterly cold, and I had misgivings about how warm our room might be. Unlike another reviewer, our room was so hot that we had to turn the heating off as we simply couldn't sleep! Our room was very comfortable, but the bathroom had a blind that was dragging on the floor, and a table lamp with a bulb that would not stop flickering and made you feel dizzy. Having reported it to Reception they had the problem resolved within minutes and this was a relief. However, this sort of complaint would not have been necessary with good housekeeping and maintenance prior to a guest arrival. Breakfast on our first day was excellent, as was the service. It was very poor on our second day: no bowls, no spoons for cereal, milk missing with the tea-and a snappy response from the waitress when asked for it, no scrambled eggs. A very elderly gentleman was wandering around with his cereal on a side plate, clearly because there were hardly any staff in the dining area for most of the time we were in it, so he had no one to ask for a bowl. This was on a Saturday morning and NOT shortly before breakfast was finishing. There were in fact 3 members of staff on duty but they were rarely apparent or visible.
This is a nice hotel, the staff really are very pleasant [in the main!], the rooms are well-appointed BUT someone needs to spend some money in sorting out some of the more shabby things which let it down. A few tweaks and a bit more attention to what is going on, or should be-but isn't, will make all the difference.
- Official Description (provided by the hotel):
- 4 star hotel in the city centre with 79 en suite rooms. Easy access via M5, 1 mile to Cheltenham railway station. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people. AA Rosette award winning Napier Restaurant, Gold Cup Bar andLounge, WiFi internet (public areas and most rooms). Free access to local leisure club. 24 hour room service. Pay parking (5 to 10 GBP). ... more less
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- Also Known As:
- Queens Hotel Cheltenham
- Mercure Cheltenham