I have to tell you up front the only reason this place does not get 5 stars is for a simple one. The hotel does not appear to have climate control.
Picture this, - 2 weary travelers from the US arrive to Heathrow at approximately 23h50, and need to drive to picturesque Cheltenham in the Cotswolds. We make the drive easily, wearily through. As we arrive into the city we find this grand hotel on the mouth of a park, where we will be staying.
It is approximately 01h40 by this time (yes, lead foot) and we meet the front desk clerk. This man is wonderful. He could tell we just had a horrific day and had us checked in and ready to go very quickly. So friendly and efficient - we could use a drink my co-worker said, and the bar lit up. We asked the barman for a drink and he said he would stay open until we had our fill. Imagine that, very unexpected anyway - beyond hospitable.
The rooms were interesting, as is the building - It is a very historic building and the room was slightly quirky but very efficient and comfortable. My only gripe was that the only way to cool off was to open a window. Flat screen TV, beautiful breakfast and friendly staff the next morning. I only was able to stay one night there but I would again in a pinch only due to the non availability of aircon.
Great job though, your people are excellent. Keep up the good work.
- Official Description (provided by the hotel):
- 4 star hotel in the city centre with 79 en suite rooms. Easy access via M5, 1 mile to Cheltenham railway station. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people. AA Rosette award winning Napier Restaurant, Gold Cup Bar andLounge, WiFi internet (public areas and most rooms). Free access to local leisure club. 24 hour room service. Pay parking (5 to 10 GBP). ... more less
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- Also Known As:
- Queens Hotel Cheltenham
- Mercure Cheltenham