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“Needs To Improve” 3 of 5 stars
Review of Old Manse Hotel

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Old Manse Hotel
3.0 of 5 Inn   |   Victoria St., Bourton-on-the-Water GL54 2BX, England   |  
Hotel amenities
Bourne, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
30 helpful votes 30 helpful votes
“Needs To Improve”
3 of 5 stars Reviewed March 4, 2014

Had one night stay here on 5th November last year. On the plus side the Hotel is centrally positioned & the breakfast was well worth having but little else was noteworthy. We were located in the annex on the first floor in a pokey twin bedded room. Getting up to the room was an ordeal in itself because the landing light was not working and the stairs had to be negotiated in almost total darkness. Upon entering the room it was instantly noticeable that no heating was on. I went to switch on the central heating (night storage heater?) only to find that was not working either but there was a convector heater under the desk. Managed to get this working while we went down to see what the restaurant was like. The cheap prices make it popular but while we were having a drink in the bar it soon became obvious that this was at the cost of service- people at adjoining tables were moaning about the waiting time for food to be served. Consequently we decided to look elsewhere and ended up at The Croft Restaurant where we had an enjoyable meal. The room had warmed up when we returned but the heater was struggling so I tried the 'mains installed heater' on close examination it became obvious that this was a fan-assisted convector which had not been working for sometime because the fins on the heat exchanger were full of dust.
These complaints may seem minor moans but the reason I am raising them is that this is not a privately owned hotel struggling for trade it is part of a sizeable chain which should be able to maintain its property to a reasonable standard for its customers. We did try to raise these issues with management the next morning but there was only one poor employee present who was struggling to serve breakfasts and we couldn't wait.

Room Tip: Unless you enjoy confined spaces or enjoy camping in two-man tents, avoid the annex
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review, March 5, 2014
Thank you for taking the time to provide us with feedback from your stay back in November lat year. The Old Manse hotel and its Annex buildings are historic listed buildings where the room layouts and sizes reflect their age and indeed location. The issues surrounding heating were addressed at the end of November/December and we continue to complete remedial works to ensure that the building provides enjoyment for the many thousands of visitors Bourton on the water receives each year. I hope to welcome you back to the Old Manse hotel somewhere in the future. Best Regards, Christopher Deane, General Manager.
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394 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
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English first
Hexham
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 4, 2014

Very well located in a beautiful region, this hotel looks very nice and comfortable. Unfortunately for us, the room we stayed in was a bit old and would have needed some redecorating and maintenance. For the price we paid we expected something a bit better. The weal and breakfast we had in the hotel was very nice and the staff was very welcoming and friendly.. Thanks to them, our stay was very pleasant.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review, March 5, 2014
Thank you for you recent feedback, were I have passed your lovely comments onto my team. The Old Manse is an extremely busy Inn, and a number of the rooms are currently undergoing redecoration, where this busy usage has taken its toll. We are also committed to completing further redecoration works, to ensure our rooms continue to be a home away from home for the many visitors we receive each year. Our room rates reflect the location of Bourton on the water and remain competitive to those offered by our competitors in the village, surrounding area and that of seasonality also. Thank you again for your feedback, and we look forward to welcoming you back in the not too distant future. Chris, General Manager.
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Maidenhead
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2014

Just returned from a 2 night stay at The Old Manse Bourton on the Water. Thoroughly enjoyed our stay and very impressed by all the staff.

Hotel has a fantastic location and ideal for visiting various places in the Cotswolds.

Food was excellent and all the staff were very friendly and extremely helpful. Special mentions for Nikki who went out of her way to make our stay enjoyable and Martin who was a great barman. All in all a great team of staff.

We have stayed at numerous Old English Inns but this one ranks amongst the best.

We will certainly be visiting again, and can thoroughly recommend it.

Room Tip: We stayed in room No.11 and although the view wasn't great is was a very nice size room with a v...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review, March 5, 2014
I am glad to hear that you enjoyed your recent say with us and I have passed your lovely comments onto the team, where Nicky and Martin were especially glad to hear them. I look forward to welcoming you back to the Old Manse. Chris, General Manager
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Benfleet
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 24, 2014

Fantastic location by river in beautiful village and ideal for exploring the cotswolds. Staff were friendly and i thought the rates were value for money. We stayed on the second floor where there were two rooms - numbers 12 and 14. It is basically a converted loft and whilst the room dimensions were pretty small it was fine for a 3 night stay. Only negative comments about our stay relate to the bathroom. It is very small but there is nothing that can be done about that, given its location. However, the ceiling above the shower is covered in mildew and the tiles are extremely grubby. This needs attention as i pointed out upon our departure. Another point worth mentioning, as it may be possible to add sound proofing, is that the bathrooms of the two rooms adjoin and are separated by a stud wall. This can be quite disconcerting at times. We have stayed at the hotel before and if staying again would avoid staying in either of these two rooms. The food is good pub grub and as mentioned their breakfast is extremely good value for money at £9.99 for 2 people, which includes a full english, tea, toast, cereals, pastries, yoghurts and fruit. All in all we enjoyed our stay. One last point re car parking. It is a small car park but we managed to park there on 2 nights, the third being across the road where there are many spaces and no restrictions between 1700hrs and 1100hrs.

Room Tip: Avoid rooms 12 and 14 on the second floor if possible. Not a disaster if you can`t though.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review, March 5, 2014
I would like to thank you for your recent feedback, where I am delighted to hear that overall you enjoyed your time with us. I am aware of the issues you have noted in your review, and can confirm that the shower enclosures in rooms 12 & 14 are currently being re-grouted and sealed today, which will address these issues. Thank you again and I hope to welcome you back to the Old Manse hotel. Chris, General Manager.
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Oxford, England
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 23, 2014

We stayed in the Old Manse whilst attending a wedding nearby. Both rooms, 1 in the main hotel and 1 in the annex, were perfectly ok. Breakfast was first class and very good value at 2 for £9.99. There was no TV in the bar which meant we had to adjourn to a nearby hostelry to watch the rugby but no problem with that as they have live music etc.
All in all we were very impressed and would have no hesitation recommending the Old Manse as a base for exploring this lovely part of the country.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review, March 5, 2014
On behalf of the team, I would like to thank you for your recent feedback, where we were all delighted to hear that you enjoyed your time with us. We all look forward to welcoming you back to the Old Manse hotel in the not too distant future. Regards, Chris, General Manager.
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glos
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 22, 2014

We would recommend this hotel for food , we did not stay here but had a very nice pub lunch which was brilliant for the money and my wife who is a very fussy vegetarian was more than happy
The staff are very helpful and welcoming ,and a very nice location next to the river . .

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review, March 5, 2014
Thank you for your recent feedback, which I have shared with the front of house and kitchen teams, who were all delighted. I hope to welcome you back again in the not too distant future. Chris, General Manager.
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Crick, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 15, 2014

My wife and I decided to go for a 2 night break to include Valentines night, unfortunately we left one day early, first the weather was appalling, we were located in an annex at the back of the hotel and the room and services were not very good, shower hardly got hot.
The car parking area is very small so the only other option is to park in the communal car park which is about 500 metres from the hotel. Breakfast was OK.

Room Tip: do not ask for the annex
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  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review, March 5, 2014
I would like to thank you taking the time in providing us with feedback on your recent stay, where I was saddened to hear that you did not enjoy your time with us, where the weather appears to have also played a part. Our car parking is advertised as limited, which really reflects the building, its location and original use as a vicarage. We do endeavour to provide additional assistance to all our guests in locating alternate parking within the nearby vicinity. My apologies once again and I hope to one day welcome you back to the Old Manse Hotel. Chris, General Manager
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Additional Information about Old Manse Hotel

Address: Victoria St., Bourton-on-the-Water GL54 2BX, England
Location: United Kingdom > England > Cotswolds > Bourton-on-the-Water
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #23 of 30 B&Bs / Inns in Bourton-on-the-Water
Price Range (Based on Average Rates): $
Hotel Class:3 star — Old Manse Hotel 3*
Number of rooms: 15
Official Description (provided by the hotel):
The Old Manse is a delightful English country inn overlooking the river Windrush, which flows gently through the centre of this picture-postcard Cotswold village. You can enjoy exploring this historic area of outstanding natural beauty with a stroll around the quaint little village of Bourton or simply curl up in front of a roaring log fire. Our rooms are all en-suite, where their size and layout do reflect the historic nature of our building, great for short stays and as a base to explore this beautiful location. Some of our rooms are located in the Old Manse Cottage, a short distance from the main building, but equally full of quirky features. A great selection of food and drink is available from our restaurant and bar. Guests should be aware that our car park is limited, however our team are always willing to assist guests with luggage and finding local alternate parking facilities. ... more   less 
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Also Known As:
Hotel Old Manse

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