Had one night stay here on 5th November last year. On the plus side the Hotel is centrally positioned & the breakfast was well worth having but little else was noteworthy. We were located in the annex on the first floor in a pokey twin bedded room. Getting up to the room was an ordeal in itself because the landing light was not working and the stairs had to be negotiated in almost total darkness. Upon entering the room it was instantly noticeable that no heating was on. I went to switch on the central heating (night storage heater?) only to find that was not working either but there was a convector heater under the desk. Managed to get this working while we went down to see what the restaurant was like. The cheap prices make it popular but while we were having a drink in the bar it soon became obvious that this was at the cost of service- people at adjoining tables were moaning about the waiting time for food to be served. Consequently we decided to look elsewhere and ended up at The Croft Restaurant where we had an enjoyable meal. The room had warmed up when we returned but the heater was struggling so I tried the 'mains installed heater' on close examination it became obvious that this was a fan-assisted convector which had not been working for sometime because the fins on the heat exchanger were full of dust.
These complaints may seem minor moans but the reason I am raising them is that this is not a privately owned hotel struggling for trade it is part of a sizeable chain which should be able to maintain its property to a reasonable standard for its customers. We did try to raise these issues with management the next morning but there was only one poor employee present who was struggling to serve breakfasts and we couldn't wait.
- Official Description (provided by the hotel):
- The Old Manse is a delightful English country inn overlooking the river Windrush, which flows gently through the centre of this picture-postcard Cotswold village. You can enjoy exploring this historic area of outstanding natural beauty with a stroll around the quaint little village of Bourton or simply curl up in front of a roaring log fire. Our rooms are all en-suite, where their size and layout do reflect the historic nature of our building, great for short stays and as a base to explore this beautiful location. Some of our rooms are located in the Old Manse Cottage, a short distance from the main building, but equally full of quirky features. A great selection of food and drink is available from our restaurant and bar. Guests should be aware that our car park is limited, however our team are always willing to assist guests with luggage and finding local alternate parking facilities. ... more less
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- Also Known As:
- Hotel Old Manse