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“enjoyable visit” 5 of 5 stars
Review of Oaklands

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Oaklands Udimore Road, Rye TN31 6AB, England   |  
Hotel amenities
Ranked #7 of 32 Rye B&B and Inns
Sevenoaks, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“enjoyable visit”
5 of 5 stars Reviewed February 1, 2014

Another enjoyable visit to Oaklands. Relaxing and comfortable as always and breakfast exemplary as ever. Hosts Tony and Diane very welcoming and always enjoy seeing Hodge who makes Oakland feel like home.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2013

We stayed at the Mews for five days with our newborn daughter. The apartment was a real winner to spend our first family holiday! All facilities within reach and perfectly clean. Our first night we stayed in one of the B&B rooms which was also very wel equipped and spacious. The breakfast was also excellent!
Tony & Diane were the perfect hosts, discrete and very thoughtful with a lot of attention to all the details. They will also help you with tips on local sights and restaurants.
Also the surroundings of the Oaklands are magnificent and perfect for day trips! Rye is also a delight as well for wandering around, shopping and also eating!

In short, if you're looking to stay for a few days or longer in the beautiful countryside of Southeast England on a self catered base, The Mews is definitely the perfect choice!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brighton, England, United Kingdom
1 review
5 of 5 stars Reviewed October 30, 2013

Oaklands is a fantastic B&B set in beautiful countryside with wonderful views of the sea. The rooms are spacious, tastefully furnished and immaculately clean. Lovely unexpected touches included fresh milk in the room, a turn-down service and extra toiletries, such as cotton buds, in the bathroom. Hosts Tony and Diane couldn't have been more welcoming. They are warm and friendly, making Oaklands a really lovely place to stay. It was a wonderful experience and let's not forget to mention that breakfast was AMAZING!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manchester, United Kingdom
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 6, 2013

Oaklands B&B is set in large gardens front and rear about a mile outside Rye on the road to Battle. There are three immaculate bedrooms and a self catering apartment called "The Mews". Breakfasts are excellent - though perhaps a daily choice could be offered at this standard and price. Diane and Tony are excellent hosts whose only concern is that their guests enjoy their stay. There are two, larger front facing rooms that have views towards Winchelsea and the sea and one quite tight rear facing room with a lovely view across rolling countryside.
It is best to have your own transport, but there is an infrequent bus that will stop outside Oaklands (not Sundays).
Your hosts will advise on local pubs and restaurants.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nuremberg, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2013

Back to Germany we would like to thank Diane and Tony for the marvellous stay in The Mews. My husband, daughter (11 years old) and me chose Rye for our first stop on a trip through Southern England. We first thought of staying about 2 days but we were so happy to have booked 5 days which still were not enough to explore and relax at this marvellous place.Rye is a typical and ever so nice town. We loved the cosy, modern, independent and very clean apartment with very comfortable beds, well equipped and with many details, we even got white bathing gowns and we liked the nice typical English soaps. Diane welcomed us with freshly baked bred and fresh milk in the fridge. Diane and Tony took care of us from the beginning, explaining where to go and what to visit, we did not need to go to the tourist information... Tony gave us a detailed map with all the foot paths and once, when we did not quite find our way, Tony even jumped on his bike and rode after us to help us find our way through the sheep fields. We loved the location, the very spacious garden with many places for us to sit and eat our meals as we were very lucky with the weather. The views around were amazing. Tony showed us how to play croquet and our daughter loved it so much that we needed to play every evening.
We really liked the location because we could go to Rye within a few minutes or walk there through a wonderful countryside full of sheep which our daughter liked very much, and we were close to Winchelsea and the nice beach where there were not many people. We once went to Camber Sands which our daughter liked as there was sand in stead of pebbles.
One day we visited Bodiam Castle and went on a trip on old railway trains.
Tony helped us to find the right way to drive to our next destination and Diane gave us a picnic bag on our departure as we left very early in the morning though we had self-catering.
We really hope to have the chance to come back another year as there is still so much to do and see ( the Kent gardens etc.).

Room Tip: The Mews was a wonderful apartment.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 4, 2013 via mobile

On arrival the property seems impressive.

We came with our daughter and were given the option of staying in the slanted studio flat above their garage which is narrow either side.

We found it rather easy to bang our heads when walking on either side, but it is of normal height in the middle. The room would not be great if you are claustrophobic!

They apparently have great breakfasts. However, if you stay in their studio, you'll have to go self catering.

The price per night is a steep £125 (cooked breakfast not included, just some frozen pastries heated up and put in a bread basket plus a few cereal packets, tea sachets/filter coffee and 2 supermarket bought juices in the fridge).

Whilst £125 per night is acceptable for many places, we felt it was quite overpriced for this slanted and narrow room and it did not include a cooked breakfast, which I was aware of before booking, however, once staying there, I felt this would have made ours or anyone else's stay more value for money.

The landlady Diane although pleasant, seems highly strung. Examples were: When I asked for an ironing board, she asked me why I wanted to iron on holiday? It's my holiday, my choice, she should be more accommodating. Also, when asking for a communal lounge to access the wifi, she sharply stated that we had a lounge our studio, and there was no lounge in their house!

Studio comments-

- No Wifi in the studio!
(access it in the garden)
- No iPod dock
- Very small TV
- No Sky or cable channels
- Slanted roof makes room very narrow, especially on the right hand side of the double bed and the left hand side of the kitchen. Ouch!!

Basically it's not a room you'll want to spend much time in!

It's also over a mile and a half in to town so you'll have to drive or get a cab to town in the evening, unless you like long walks there and back! Stay in Rye, if you want to enjoy the town.

We reckon £80 would be a fair rate per night.

Apart from these gripes, there were plus points, which were:

-The room was clean
-Bed comfortable and a good size
-Basic kitchenette is fairly well equipped
-Garden is spacious
-Neutral decor and furniture was alright, some of it from Ikea
- Fresh bread and eggs on arrival were a nice touch
- Tony is kind, he set up a croquet in the lawn for my daughter
- We were only there for 2 nights!

All in all an average stay, certainly not the best.

The main point is, it was overpriced for what we got!

We know this as we looked at other charming rooms in the centre of Rye which were luxurious and spacious and of a similar price!

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
badgerowl, Owner at Oaklands, responded to this review, September 6, 2013
It is always disappointing to receive a negative review especially when it is full of hyperbole and inaccurate observations.
We have checked the computer and re-read all of our e-mails with this Guest - they are all still available for any corroboration if needed. We received the first e-mail on Tuesday 27 August looking for a stay on Wednesday 28 August for two nights. He had just seen Oaklands on trip advisor, and wrote it 'looks lovely'. He wanted to stay in a comfortable and spacious room with his wife and 6 year old daughter. It was explained to him [in an e-mail] that: We do not have family rooms at Oaklands, but at that moment we could offer him The Mews for the two-night stay. This is normally self-catering and offered for periods of one week or four days, but if it is available we can offer it to guests on a Continental Breakfast basis for two to three nights [breakfast being taken in the Mews]. The rate for the three of them - including the extra bed for his daughter - would be £125.00 per night. We invited him to check out The Mews by visiting the website, and, in view of the closeness of the booking asked him to come back to us on the same day. This was e-mailed to him at 10:08 in the morning.
At 10:33 am he replied: 'Many thanks. This is of interest, your self catering apartment looks very nice. We have also been offered another nice room in another B&B including a cooked breakfast which would be nice and this comes to under £200. I have a budget of £200, would there potentially be any movement on the price? I am asking this, as your place would also be great to stay in!'
At 10:57 am we replied. 'Thanks for coming back to us. Unfortunately we are unable to help you with lower price, so I am sorry we are unable to help you on this occasion. Hope that you all have a lovely time in Rye'.
Shortly after receiving this e-mail he telephoned and spoke with Tony and said he wanted to book as his wife wanted to stay at The Mews. He asked if they could have a cooked breakfast and was advised that it was on a Continental Breakfast Basis which was fully explained to him. He was then sent an 'offer of booking' e-mail with all Terms and Conditions carefully explained.
He 'phoned back again with his card details to pay his deposit and at this time we took his order for the breakfast juices for them all so that they could be put in the fridge for their arrival. A booking confirmation e-mail was then sent to him.
At Oaklands we have three double bedrooms, two with king-size four-poster beds and one with a luxurious double bed which can also be twin-bedded [families of four usually take this room for their children if the room is available. For families with a very young child one of our bedrooms can accommodate a small travel cot. If available, couples with a young baby are sometimes offered the stay in The Mews as a bonus - they do not have to worry about the time the baby wants feeding - day or night, arriving downstairs for breakfast when they would rather sleep and being able to take charge of their own timetable in a relaxed manner. This option was offered to the guest as he had a child of six years, otherwise we couldn't take them all in one room - which is what he requested in his initial e-mail.
Now to address his review.
The studio does have a sloping ceiling - this is apparent from looking at the outside shots on the website which show the velux windows and also shots of the inside. These are things he could have seen before booking, and, if he had any queries or concerns, raised them with us.
The roof slope does mean that one person has to bend slightly to get into bed; but at the kitchen area it is natural to bend over somewhat when using the worktop over the fridge - again this is clearly shown on our website.
His statement on breakfast is very contentious and economical with the truth. We shop in supermarkets, independent local shops and farm shops, and we make and bake at home.
The Actual Breakfast Provided:
In fridge: 1 litre pressed apple juice; 1 litre squeezed orange juice; 1 litre fresh milk; butter in a dish.
In baskets: 6 individual small boxes of Dorset mueslis and Kelloggs cereals, plus four packs of Dorset porridge; new unopened [obviously] pack of Kenya Fair-trade ground Coffee; a few speciality fruit and Earl Grey teas for variety [these are individually tagged and bagged in envelopes]; individual jars of Bon Maman jam and honey; 4 large free-range eggs; home-made freshly baked bread and daily freshly baked croissants with pain au raisins on the first morning and pain au chocolat on the second. Nothing is heated up!
Breakfast tea-bags are always in a tea-caddy in the cupboard with two jars of instant coffee [decaff and regular] and sugar in a jar with a tight fitting lid - these items are for guests to use at any time of the day or night, not just for breakfast. We never use 'coffee sachets' in the Mews. These items were pointed out to the guests on arrival.
Wi-Fi is not available in the Mews and is not advertised as being so. We advise the guest that it can be picked up in the garden; we had two Australian guests staying recently who sat in the garden to use it when they needed to and they also used the Garden room on a couple of occasions during their four day stay. The guest did ask if we had a communal lounge which we don't, and unfortunately, the Garden room was not available last week when the guest stayed as there was a problem with the door locking mechanism and we were waiting for the conservatory specialist to come and fix it - which he has now done.
The guest states that if you stay in the studio you have to go self-catering:
Absolutely Not, if guests stay for 2-3 nights they have a Continental Breakfast in the price, and the opportunity and choice of using the self-catering facilities to cook if and when required at no extra cost. Much cheaper than eating out. The garden is a great place to have meals during the fine weather. We have one acre of grounds [fenced and gated making it sale for children to play, set in wonderful countryside with views as far as the eye can see, plus off-road parking, all on the doorstep, and included in the rate!
Incidentally, we are just 1.2 miles from Rye Station and Mermaid Street in Rye [depending on your route], and many guests do in fact manage this walk and enjoy it! It is possible to go via the country route over the fields, as well as along the main road, for those who want to really enjoy the country life.
The guest thinks the television very small. Normally, when two people stay in the Mews the television trolley can also be wheeled to the end of the room where the bed is as there are two sets of sockets for the purpose. Unfortunately, this could not happen on this occasion as the extra bed for his daughter took up the space. Again, this could have been seen on the website before booking and mentioned if it was vital.
The ironing Board incident was strange. My comment was made light-heartedly in jest, however the response to me was that he had 'a suitcase of crumpled clothes' with him -and he thinks that I am highly strung - how bizarre!
The guest thinks we should be more accommodating - what can we say?!
We always ask guests when they leave if everything was OK with the stay. Apparently everything was fine! He did make the comment - 'hope we've left it clean enough'. With hindsight alarm bells should have rung and we should have checked before they left!
The Mews was very grubby. The Ikea leather chairs and footstools [the only Ikea we have apart from crockery and kitchenalia -the other furniture is Ilva and M&S] had been pushed back against the back wall leaving black marks which will necessitate some painting. Some sort of pink liquid [slightly sticky] had spilled in the fridge, over the floor and under the fridge - be interesting to know what it was. Our cleaner also had a challenge with the shower room, having to deep clean the tiles to remove some sort of product - possibly the same product that may have left yellow stains on the towelling robe, however a third soak in Vanish did finally do the trick!
In conclusion:
His wife [who was very nice] did say that that although Sam liked a cooked breakfast, she herself wasn't bothered about it as she was a vegetarian. We're sure that one of them could have cooked some eggs, and, if they had asked, we would have given them some bacon to cook as well - a bonus of staying at the Mews.
Maybe to be more accommodating one of us could have cooked and served it to him in the Mews!
From the initial contact with this guest, and his [second] posting of the review, it is apparent that this is all about the fact that he did not get a reduced price on a stay for three people in The Mews that included a cooked breakfast - which was never an option or offered! If he wanted to be in Rye, one can only wonder why he chose to stay in the countryside in the first place. He did ask about eating out as he wanted to go to a country pub; we gave him a couple of suggestions and he ate out on both nights. Telling us later that they had a great time both evenings.
It is very disheartening to read such an unpleasant tirade and for what? We always go the extra mile so that our guests leave having enjoyed their stay - we do not overcharge or try to 'rip people off' - what you see is what you get and we did not mislead this guest in any way as to what he would get here at The Mews. We have 82 reviews with a rating of 'Excellent' this speaks for itself.
Luckily, if he wants to visit Rye in the future, he has found somewhere in the centre of Rye with charming rooms [for the three of them] which are luxurious, spacious and cheap, and hopefully a cooked breakfast, and maybe off-road free parking also. We hope it works out well for them all!
On the bright side:
The good news, it was just two days, and as Abraham Lincoln said - 'You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time.' We do try..!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hemel Hempstead, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 1, 2013

We spent a couple of days at this charming B&B. Diane and Tony greeted us like old friends and made us feel at home. The house is beautiful set in very pretty gardens. Our roon the Tillinghurst was at the back of the house with fantastic views of the garden and fields beyond. The room was very comfortable and spotlessly clean, lots of extra little touches e.g. iced water in a small fridge,made the stay special. Breakfasts were delicious and filling. The area was lovely with lots to see and do, we look forward to visiting again and staying at Oaklands.
Bob and Linda - Hertfordshire

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oaklands

Address: Oaklands Udimore Road, Rye TN31 6AB, England
Location: United Kingdom > England > East Sussex > Rye
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #7 of 32 B&Bs / Inns in Rye
Price Range (Based on Average Rates): $$
Number of rooms: 3
Official Description (provided by the hotel):
Award winning B&B in Edwardian country home offering a warm welcome and five star luxury. Blessed with stunning uninterrupted views over the sea and surrounding countryside, yet only just over a mile from Rye.Delicious 'Sussex Breakfasts' with homemade bread and preserves. Fairtrade tea and coffee.Good for walking, cycling and birdwatching. Unwind in the garden, maybe play croquet. Celebrate special occasion with us. A Great Break! ... more   less 

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