We stayed here at the end of December and it was an experience I would not care to repeat. The hotel appears to be stuck in a time warp and probably has not changed since the 80s or earlier, whilst the rest of the hotel industry in the UK seems to have moved on and actually provides what the customer wants (rather than a version of what the management seem to think their customers want).
The room we were given was very cramped ( not a top of the range room, but one that we paid extra for to have a larger bathroom and a bath as well as a shower). The reason it was so cramped was without doubt as a result of the amount of furniture in it and its poor layout. One wall was entirely covered with a mirror which could, if you wished, be shrouded by a curtain, and a mirror appeared again as part of a window, again covered by a curtain. Odd, to say the least. The wardrobe was a narrow closet, with little space to hang clothes, and the bed was uncomfortably soft and saggy and curtains again appeared on the wall behind the bed, though why you would want to draw curtains over the wall behind the bed remained a mystery. The bed had no duvet, just a single cellular blanket and a rather threadbare bedspread. There was a small cabinet on the wall, in which we found a toaster ( why??); there was an iron in the wardrobe, but we couldn't find an ironing board anywhere.
There was a dressing table, of sorts, with (another) mirror and a small pink stool, which had extremely wobbly legs and so it was impossible to sit on this for any period of time. Two chairs were placed at the end of this vanity unit, set hard up against the wall. A small TV had been set high up on the wall, and was perched wonkily at a strange angle.
The room and bathroom were festooned with notices for the guest : some advising about how to use the slip mat in the shower, what to throw or not to throw down the toilet, how much water to use as "the South East is a Very Dry Part of the Country' (this, laughably, in the wettest year we have experienced in living memory!) and, perhaps the most redundant one; a notice above two umbrellas found in the wardrobe, which advised, just in case we didn't know, that they were provided 'in case of rain'.
We had to complain about the fact that the radiators in our room did not seem to be giving out any real heat and that there was no heat at all in the bathroom as a result of the heated towel rail not seeming to be switched on. A member of the hotel's staff came to investigate this on our request and assured us of two things - firstly that 'people are always messing with the settings on the radiators', and that 'she' (whoever 'she' was) had just turned up the heating and so the radiators should start working properly from this point. Neither of which seemed to be examples of good customer care, and neither of which proved to be borne out by any improvements in the heating over the next few hours. The cold state of the bathroom seemed not improved by the fact that the window was so poorly fitted that the wind was rattling through it and causing a great draft. The shower curtain rail was rusting and the shower curtain had seen better days and was one of those that seems to cling to you as soon as you start to shower. Bathrobes were provided; but no slippers.
There was a bar of sorts in the communal areas but we didn't use it so i can't comment in any detail. But it was very small and the room was poorly designed with a very bright central light and no really inviting atmosphere. It seemed a bit like someone's sitting room with a bar in it; very 70's in feel.
Breakfast was as chaotic an affair as others have posted here. I was offered the same (wrong) version of the cooked breakfast I had ordered three times, and refused it three times....
When we checked out, I was not asked if my stay had been an enjoyable one. And so in all, not a very good experience and one that I would not want to repeat. We paid £130 a night for this room and it was staggeringly poor value for money. My advice to anyone considering booking this hotel is 'don't do it'. In a town as tourist - focussed as Rye, there must be places that offer better value for money and a more up to date experience.
The rooms overlooking the car park at the back of the hotel are probably quieter.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.