I went to Nando's because my grandson wanted to. We arrived and wanted to sit outside. I asked some diners already there, is this waitress service? Because I have only been once with my son ages ago, last year, and forgot about the ordering thing. She said, yes, but you have to go inside and be seated. We duly went inside to be seated. The manageress was very polite and nice and seated us outside, with menus. We waited about 20 min getting hungrier and thirstier, eventually I went inside and said to her, if you can't take our order now we'll go somewhere else. She said, but you have to order at the counter! Ok, there is NO notice to that effect anywhere and no one said anything! This is a classic example of brand arrogance. I'm not a user of Nando's so how would I have known??? They were very good and said, ok we'll take your order and get it for you this time as you've waited so long. Big tick for the staff, they were really great. However, while it came in about 10 min which is acceptable, the table we sat at was actually broken. Someone broke a glass sauce bottle on the pavement right by us and it took 10 min to clear it up. People were coming by - at one point, someone actually squeezed between the table I was eating at and the yellow hazard sign they'd put over the broken bottle, because clearly just getting a dustpan and scooping it up is too simple. I couldn't believe the food. I couldn't have a Beanie because inexplicably it contains Gluten, to which I'm allergic, very allergic, hospitalised if ingested. Why is there gluten in a Beanburger? So I said chicken. I opted for a quarter of chicken. What came was a tiny stringy leg and some pale, half cooked chips. I asked for melted Halloumi as a side. Two rubbery cheese pancakes about the size of a squashed pingpong ball showed up. Everything is on a separate plate or in a bowl. Can't we just have food on a PLATE? My food plus a bottle of mineral water came to £10. Nando's should get hold of a whole chicken and cut it into four. A quarter means a quarter, not a sad little leg. You'd be better off at KFC. As for the Piri Piri thing, ugh, it's just peppery, not like the glorious coating that you'd find if you ate it in it's home environment in southern Africa at all. No effort.goes into this food. It's just chicken and chips, presumably enjoyed by people who have eaten nothing but Findus Crispy Pancakes all their lives. Everything comes with chicken, with one or two exceptions, what's that about? Never going in there again, they've made something trendy out of nothing, it felt like a giant con. The whole place is supposed to be funky but actually it's dreary and grubby. Not a nice experience. Top marks to the staff though.
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