I have been a regular of Wai Kika Moo Kau for some time - it was one of my favourite cafés in Brighton. But after today, and the service we received, I can't imagine ever going back.
A member of my party quizzed the waitress on an item on our bill and said that the additional salad that came with the meal was quite overpriced, She immediately became very hostile and angry and tried to push us into speaking to the manager, which we hadn't considered doing over such a small matter. We would have left it there except that we could hear her talking about us to the staff and shooting looks at us for a good 5 minutes while we remained at the table.
We decided to go and speak to her and/or the manager and she defended the menu prices to us again. I told her that the salad really wasn't the issue, it was the fact that she seemed very rude when she spoke to us. This set her off big time, and she immediately denied being hostile and accused us instead. She then turned away from us and implied she didn't care because after we left we would no longer be a problem for her.
On the way out, I managed to catch the manager and told him what had happened. He was very apologetic and polite but unfortunately it was not enough to undo the treatment we had received from the waitress.
My friends and I are polite, rational and pretty self-aware people! We were shocked to be treated this way by a person whose job it is to provide customer service, and even more to be blamed for hostile behaviour ourselves.
The shame of this is that I can no longer visit my favourite vegetarian restaurant! I don't feel they deserve my custom any more.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.