My husband had planned a last minute get away to this hotel for our wedding anniversary (2 days). On the afternoon we were due to check in, the hotel cancelled our reservation. My husband very old fashioned and likes to pay in cash. He had checked with the hotel that it was ok to pay by cash and apparently it was. There had been a couple of conversations between us and we were told to put the deposit back in the bank and it would be fine. So we did, then another phone call to say that no sorry it wont go through becuase the whole stay needs to be paid for. This was required because if we had trashed the room or "smoked in it" it would need to be paid for and they needed a card with credit on it. We couldnt give it to them becuase we had drawn all the money out for the entire weekend. We did explain if a deposit was required we could leave the cash with them until we checked out and if it was OK they could give the money back. No still not good enough. This hotel completly spoilt my wedding anniversay and I am very uspet they treated us like this. Completly arrogant and didnt care. I would not recommend this hotel to anyone.
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