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“good value hotel” 4 of 5 stars
Review of Premier Inn Brighton City Centre

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Premier Inn Brighton City Centre
3.0 of 5 Hotel   |   144 North Street, Brighton BN1 1RE, England   |  
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Ranked #5 of 45 Hotels in Brighton
Certificate of Excellence 2014
Portsmouth, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“good value hotel”
4 of 5 stars Reviewed November 21, 2012

Im very fussy lol but l found this hotel really good value for money the location is fantastic as everything is really close by even the beach is a 5 minute walk so if you have not stayed in brighton before this hotel would be a good choice.
The room was very clean and spacious my only critism is when you flushed the toilet it made a awful noise which is not good when using the toilet in the early hours. On a plus the shower is really good you do not have to keep fiddling to get the temperature just ri

We did tale the premier breakfast option which l did find was a little pricey but oh my god you have everyting you can think of l was spoiled for choice and you could have as much as you want so get your moneys worth lol but for what you get the price is good value.

The staff are very helpful and friendly and provide maps ect to the guests and highlight all the main attractions which l thought was helpful espicailly if you have not been to brighton before.

I do highly recommend this hotel as its clean good value for money and the staff are helpful and friendly and the food is really nice what more can you ask from a hotel?.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,456 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Inverness
Top Contributor
114 reviews 114 reviews
40 hotel reviews
Reviews in 35 cities Reviews in 35 cities
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed November 19, 2012

Stayed recently on a business trip. The room was very large and situated on the 6th floor. The room was very cold as the heating did not seem to be working, we asked for a heater and one was delivered fairly promptly however it did not work and then got told that another one would not be available until the next day when guests had checked out. Spent a very uncomfortable cold night in the room as we had decided not to move rooms at 1030pm!!! Next day we were given another heater which again did not work but after a 3rd try we eventually got one that did. On day 2 I came back to relax in the room over my lunchbreak, someone had obviously been in the room and had made an attempt at servicing it as the coffee cups had been exchanged, the bin emptied and one new set of towels had been left, however what had not been done was more to the point ....... There was a set of towels missing, the floor had not been hoovered, there was a large puddle of water on the bathroom floor (which had not been left by us!) and the bed had not been made. I rang down and complained to reception who told me that someone from housekeeping would be up. A while later 2 ladies appeared I let them in the room and explained what was wrong, I have to say there was not much of an apology and the excuse they gave for not making the bed was laughable ......' If there are clothes on the bed we do not make it'!!!! Well I am sorry but that does not wash with me, especially as the clothes on the bed were 2 sets of pajamas ....... So folks if you want your bed making, hang your pajamas in the wardrobe.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Brighton City Centre, responded to this review, November 21, 2012
Thank you for your review.

It really matters to us that our guests enjoy every aspect of their stay, from the cleanliness of our rooms, to the quality of the food received.

Please be assured that your comments have been noted and will be duly followed up by our Customer Services Team and the Management team at the hotel.

Once again thank you for your review we do hope to welcome you back to Premier Inn in the future.

Naina

Social Media Team,
Whitbread Hotels & Restaurants.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

We stayed here for a wedding over the weekend. Location of the hotel is brilliant, surrounded by shops and restaurants if you want to eat out!! The staff were amazing, Nick and Vivienne were so friendly, kind and very helpful! Lauren sorted our weekend out and did a brilliant job!

Room Tip: Rooms levels 4-6 on the sea facing side have a great view, just ask which specific rooms are the bes...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walsall, United Kingdom
Top Contributor
64 reviews 64 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed November 18, 2012

we have just got back from the premier inn brighton, this is probably the 3-4 th premier inn we have stayed in and although it was ok and they seem to all be a bit samey it would be the one we least liked, we have never stayed at one this late in the year and we found our room to be cold, we did tell the staff at reception but they said that the rooms never get hotter than 25 degrees because that was the comfort level, and as the room stat read 25 we just thought that was why the blow air heating never came on? but we spoke to our friends who were staying in another room and realised that it was just not working, but the staff gave us an electric heater which was a big help, another gripe was that the room they gave us was next to the entry door to the landing so you heard every time some one came to or went from their rooms, again the staff tried to help by changing our rooms but we just couldn't be bothered to pack everything back up and move as we were only there for two nights, so we just put up with it, i like the fact that you can order your eggs as you want them so on the first morning we ordered poached eggs, they came within 5 mins and were lovely, so this morning we asked again and they were like bullets, so we sent them back and waited and waited, i think the chef must have been peed off because they never came back so after 20 mins we opted for beans on toast instead, the staff are very polite and ask you at every occasion if you are enjoying your stay, so i should have said something to them really instead of just airing my gripes on an open forum, because apart from the heating problem and the eggs they would probably have sorted them out? the location of the hotel is great and parking is at the ncp at the rear, and it is only about 2 mins walk away and cost us £37 for the two days parking with the hotels discount , you are only a couple of mins from good restaurants and bars, we tried witherspoons which was really cheap on beer prices, and had a meal at zizzi's which is italian, and came to £30 for two pizzas a couple of sides and two drinks and it was lovely, we also went for a walk along the front to get some fish and chips but the choice is far to great and we ended up choosing buddies, big mistake, the chips were rock hard and i don't think there was any fish in between the greasy batter? they went in the nearest bin and cost us £11 for the two of us, so at least you won't make the same mistake as we did

Room Tip: ask for a room not to near to the landing entry door
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Brighton City Centre, responded to this review, November 20, 2012
Thank you for your review.

At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants.

We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Customer Services and the Management Team at this hotel.

We hope to welcome you back to Premier Inn in the future.

Naina

Social Media Team,
Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertfordshire UK
Top Contributor
65 reviews 65 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 16, 2012

We stayed here because we were drinking and dining with friends in Brighton and we wanted to be staggering distance from the centre. Premier Inn is in a great location, walking distance from virtually anywhere of interest in Brighton, it suffers from lack of a car park or frontage so you cannot stop and drop off your luggage. But the NCP is right behind and there is a discount if you are staying here. Rooms are comfortable, our was huge for the two of us (I think it was a family room because we could only get a disabled room when we booked and they rang us on the day to offer an alternative - which I thought was good service). The bed was extremely comfortable and the remainder of the room was very functional. But the star of the show was the view when we woke up on Sunday morning, looking eastwards over KempTown towards Newhaven with the sea and the cliffs in the background, just as the sun was rising. Beautiful. Ask for room 613 if you are looking for a family room or even if you aren't. Good value, although Brighton is not cheap. This was the cheapest room we could find at the time of booking but it did not include breakfast, for £100. Cannot comment on the restaurant as we did not use it, but it was very busy so that may be a good sign

Room Tip: 613 has a good view, which is not easy to find in Brighton unless you are right on the seafront and...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitstable, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 15, 2012

Excellent location. Friendly and helpful staff, lovely spacious and clean rooms. Highly recommended. Perfect stay for concerts at the Brighton Dome. Pertfect location as all ameneties are at walking distance. I always recommend the Brighton Premier Inn to all my family and friends. You will not be disappointed.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 12, 2012

This is one of the best hotels I've stayed in while in Brighton, great rooms, great service and very friendly staff. It's ideally placed for everything..shopping, concerts, sport and seaside.
On a weekend as with a lot of cities it can get pretty rowdy so there is security on the entrance to ensure only guests staying at the hotel actually get through the door which I must admit is a nice touch and more city hotels should employ this idea
Both check in and check out were easy and the guys on reception are so polite as always.
I'm staying again in a couple of weeks and then again over the christmas period...

Whenever I go away nowadays I tend to choose Premier Inn over any other hotel brand.

Room Tip: I've stayed in many rooms at this hotel and they are great
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Brighton City Centre

Address: 144 North Street, Brighton BN1 1RE, England
Phone Number:
Location: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Brighton
#4 Romantic Hotel in Brighton
#6 Business Hotel in Brighton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Premier Inn Brighton City Centre 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Premier Inn Brighton City Centre Hotel Brighton
Brighton Premier Inn
Brighton Inn Premier Travel

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