So I booked a room for my girlfriends birthday for 1 night at £133.00. All good.
Intended to drive there, left in the afternoon, involved in a car crash.
So I call the hotel to let them know our situation, cars in a pretty bad state, need to get it recovered blah blah.... we were not going to make it that night. Told to try our hardest and all back in a few hours to update them...
Call them back to ask if we can move the booking to any other night... one that is most suitable for them...
The guy at the hotel was an absolute *expletive, showed no empathy at all for our situation. Literally didn't care. Told me there was absolutely nothing he could do... really?
Pretty glad we didn't stay there tbh even though I'm £133.00 out of pocket!
- Also Known As:
- Hotel 19
- Official Description (provided by the hotel):
- A luxury stylish boutique Guest House close to all Brighton's attractions, with high standards of service. ... more less