Just got home from a break in Brighton and stayed at the regency hotel which we had booked through a agent because they allowed your dog to stay. The keys were left out for us as we arrived at 10pm on the Friday night.
The plumbing in the bathroom was terrible, anytime you flushed the toilet there was this funny sound going on every 20 seconds for a couple minutes. As you sit on the toilet seat you have a sign they have put up saying if you flush anything down the toilet other than toilet tissue you will have to pay to fix it! which i thought looked very silly and found it really rude.
The House Keeping come at 9:30 and me and my girlfriend were getting ready so i politely asked the girls if they could come back in half hour, they said yes no problem so me and my girlfriend finished getting ready and took the dog and set out, we arrived back to the hotel at 5pm and the room had not been touched and no new towels have been put in the room, we called the hosts and were told "well the hotel cleaners have gone home, i wont make your beds or clean your room but i will bring towels up", i mean how rude is that, if your the owners you should come up and get it done as we are paying guests and hotel rooms are meant to be cleaned everyday, they should have realised it hadn't been done and sorted it out instead of us having to let them know it hadn't been done.
Upon check out the hosts tried to charge us a late check out fee for coming down 5 minutes late which again i found very rude, we were told by the agent it was £20.00 for the dog to stay the weekend, then they tried to charge us £20.00 per night!
Would never stay at this hotel again, they should charge more like £75.00 for the night instead of £110.00.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.