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“Close to sea” 3 of 5 stars
Review of Holiday Inn Brighton - Seafront

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Holiday Inn Brighton - Seafront
3.0 of 5 Hotel   |   137 Kings Road, Brighton BN1 2JF, England   |  
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Ranked #34 of 45 Hotels in Brighton
Jeddah, Saudi Arabia
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Close to sea”
3 of 5 stars Reviewed March 11, 2014

Locaton is very good, close to the sea and not far from the center.
The lobby is nice , big and ckean. The room is big , bed is comfort. The A/C didn't work.
It is non smoking hotel but you smok throw window. I ask them aout aironing they said
They didn't have the answer which made me surprised , how come 5 stars hotel without aironing
Service.
Bar and resturant is nice. Food teast not bad.
Party hall is big enough and nice.
It is alittle bit good hotel.

Room Tip: I forgot my room number but i remenber that room size is big and nice. Bed is comfortable. The probl...
See more room tips
  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, March 25, 2014
Hi,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I have shared these comments with the team, and passed your comments onto Maintenance relating to the A/C.

Once again thank you for your comments.

Kind Regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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933 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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English first
Driffield, United Kingdom
Top Contributor
156 reviews 156 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed March 10, 2014

Stayed here for a night at the weekend and had a pleasant stay. The room was bright and spacious with a comfy bed and clean decent bathroom. Staff we're all friendly and polite. The location right on the seafront is great, just a short walk to the pier and town. Only gripe was the heating had a mind of it's own and kept turning itself on, not great on a warm spring weekend. We would stay here again though.

Stayed March 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, March 13, 2014
Hello,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I have shared your great comments with the team here at the hotel, and have passed your comments onto Maintenance regarding the heating.

Once again thank you for your comments, and we look forward to welcoming you back to the hotel in the very near future.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edgware, United Kingdom
Top Contributor
63 reviews 63 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 8, 2014

We arrived at the hotel early in the morning, 4th March 2014 to a gloriously sunny day. The staff at the hotel were exceptionally courteous and friendly. We were upgraded from our original King room to a King room with sea view. The room was very large and had everything you could want. It also had a beautiful full length balcony overlooking the beach. The views were wonderful. The hotel is in a great position for walking along the promenade or to The lanes and the Pier.

Room Tip: Try for a sea view room as the views are great. Be polite and nice to staff, so many people are not...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, March 10, 2014
Hello,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton Seafront.

I was please to read you had a wonderful stay, and all the team looked after you for your two days here in Brighton. I have shared these wonderful comments with the team here at the hotel, as they take immense pride in there high levels of customer service.

Once again thank you for your comments, and we look forward to welcoming you back to the hotel in the very near future.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lingfield, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 6, 2014 via mobile

Tired, scruffy hotel with equally tired and lacking customer service. Recent stay included reception staff that denied I had a booking, even after showing them my online booking confirmation. Reception staff advised that they did not understand booking system. Duty manager advised same !!! Asking I wait several hours until another staff member attended ! Finally got room and was told I had been up-graded. If that was an up-grade, a standard room can only be compatible to being homeless. The room had worn carpets, drafts from the windows, worn and badly painted. Overall appearance was one that could be imagined as being very nice originally in 1980 when it was done, but unfortunately not refreshed since. Breakfast was another chore of endurance, waited 20minutes for a cup of tea - before giving-up and leaving. Tired, un attractive, stale hotel with un attentive, un-caring and lethargic staff that seem to have absolutely no grasp of customer service. At £120 per night, there are numerous, far superior alternatives in the area. Indeed, far better accomodation and service can be found at half the price.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, March 10, 2014
Hello,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I was disappointed to read your comments relating to the team here at the hotel, as we pride ourselves on our customer service, which is reflected throughout other comments on Tripadvisor. It would seem on this occasion we fell short of your expectations, and did not deal with your booking correctly, for which I apologise.

Once again thank you for your comments.

Kind regards

Wayne Mansfield
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancs
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 4, 2014

Stayed for 2 nights in February with my family.
The hotel was nice and clean, and the staff very friendly and helpful.
We found the room was adequate, had a side view overlooking the sea.
Didn't get time to sample any food in the restaurant.
The location is superb, a short stroll along the front to the centre of Brighton.
All in all a great value hotel.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, March 10, 2014
Hello,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I have shared your great comments with the team here, in particular the friendly staff comment, as the team here work extremely hard to deliver great customer service.

Once again thank you for your comments, and we look forward to welcoming you back to the hotel in the very near future.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich
Top Contributor
100 reviews 100 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 4, 2014

We did have a problem with our booking however luckily the on site staff were excellent and resolved the issue. The rooms were clean and tidy. The general areas are slightly less than perfect but it does not effect your stay. Ideally suited for a stay in Brighton.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, March 10, 2014
Hello,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I have shared your comments with the team here, in particular the help you recieved from the reception team.

Once again thank you for your comments, and we look forward to welcoming you back to the hotel in the very near future.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed March 3, 2014 via mobile

My expectation going to stay at a holiday Inn is a clean, up to date hotel, with friendly staff. The staff were very friendly and attentive, no complaints there at all. Being on the loyalty programme I got an upgrade to an executive room. Just as well, the room (and for that matter most of the hotel) was very dated and "worn", who knows what the standard must be like. It is very disappointing to stay in a worn, old and to be fair not exactly pristinely clean room. My advice would be to not stay here until it gets a refurb.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHTSF_GM, General Manager at Holiday Inn Brighton - Seafront, responded to this review, March 4, 2014
Hello,

Thank you for your comments regarding your recent stay with us at the Holiday Inn Brighton-Seafront.

I have shared your comments with the team here at the hotel, as it is always great to recieve such positive feedback relating to satff friedliness and service.

As you have mentioned the hotel is in need of a refurbishment, and this will be going ahead over the next 12-18 months.

Once again thank you for your comments, and we look forward to welcoming you back to the hotel.

Kind regards,

Wayne Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Brighton - Seafront

Address: 137 Kings Road, Brighton BN1 2JF, England
Phone Number:
Location: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#13 On the Beach Hotel in Brighton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Brighton - Seafront 3*
Number of rooms: 131
Official Description (provided by the hotel):
Looking for one of the best hotels in Brighton and the best Brighton hotel deals? Look no further than the fully Wi-Fi enabled Holiday Inn Brighton-Seafront hotel. Standing from other Brighton hotels, Holiday Inn Brighton-Seafront features air conditioning throughout and is in a prime spot on the seafront with wonderful views, making it hugely popular amongst Brighton hotels. Holiday Inn Brighton-Seafront hotel features at a glance:• Prime location on the seafront • Air conditioned guestrooms• Restaurant with seafront terrace• Guest car parking • 9 excellent meeting and events room• Priority Club® points for the guest • Business Club® points for the booker. This Brighton hotel captures the essence of this quintessentially British seaside town by combining its relaxing atmosphere with easy access to the cosmopolitan nightlife of Brighton. Plus, to make the most of this Brighton hotel’s seafront setting there is both Standard & Executive rooms with superb sea views available. For Brighton hotels set in a prime location the Holiday Inn Brighton-Seafront hotel should top your list. The hotel is within touching distance of Brighton’s famous beach and only a stone’s throw from some of top things to see and do in Brighton. A stay in the Holiday Inn Brighton-Seafront hotel puts you only a short walk away from the Brighton Centre, Brighton Dome, Brighton Pier, the Brighton Royal Pavilion and Brighton Sea Life Centre. When considering Brighton hotels for your next short break, family getaway, business meeting or indeed perhaps a Brighton wedding venue make the Holiday Inn Brighton-Seafront your hotel of choice. ... more   less 
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Also Known As:
Holiday Inn Brighton - Seafront Hotel Brighton
Brighton Holiday Inn

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