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“Reasonably priced but ideally situated” 3 of 5 stars
Review of Hilton Brighton Metropole

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Hilton Brighton Metropole
4.0 of 5 Hotel   |   Kings Road, Brighton BN1 2FU, England   |  
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Ranked #29 of 44 hotels in Brighton
Northampton, United Kingdom
Top Contributor
74 reviews 74 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
“Reasonably priced but ideally situated”
3 of 5 stars Reviewed May 7, 2013

Booked this hotel simply because it had a pool. Opted for a large suite with sitting room as my husband and I were travelling with our baby and we wanted space. My husband was in Brighton on business and thought the business services at the hotel were great. In the day I visited the pool which was ok, nothing flash, but clean nonetheless.

Had room service a couple of times and the food was just ok.

Location was great and we will be returning again later in the year with our four children. Unfortunately we were unable to book the next stay at the desk as we were told we would get a better rate booking online. Tried to book online only for the system to say we needed to ring to make the booking :-(

Room Tip: Suites at the front of the hotel have balconies and French doors overlooking the sea - great views
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBrighton, General Manager at Hilton Brighton Metropole, responded to this review, May 8, 2013
Dear Joanne,

Thank you very much for taking the time to write your feedback following your recent stay.

The hotel as you say does have a great location and makes it a great base to explore the local and surrounding areas.

Once again, thank you for your feedback and I look forward to welcoming you back to the hotel in the near future.

Kind regards
Ross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (415)
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essex
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 7, 2013

Have stayed at this hotel several times, and have always found it to be very good, clean rooms, friendly staff and good restaurant, all what you want from a hotel and more. On this occasion 19/20th April we decided to try the Holiday Inn, what a mistake, we ended up coming to the Hilton for drinks in the evening on our first night and booked a meal in their restaurant on the 2nd night. The reason why I am writing this review although we didn't actually stay on this occasion was because of the magnificent steak meals we had in their restaurant with two amazing staff that waited on us their names were Maria and Ollie, we were celebrating my husbands birthday and we had a thoroughly enjoyable evening, these two are a credit to the Hilton. We will definitely be staying at this Hilton again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBrighton, General Manager at Hilton Brighton Metropole, responded to this review, May 8, 2013
Dear Reviewer,

Thank you for taking the time to post your feedback following your recent dining experience in our Waterhouse Restaurant.

It is always a pleasure to read when our team have provided you with a wonderful experience, whilst celebrating your husband’s birthday. Your positive comments have been shared with both Maria & Ollie on the service they provided. I have also shared your comments with our Executive Head Chef and his team.

Once again, thank you for your positive comments and we look forward to welcoming you back in the near future.

Kind regards
Ross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 5, 2013

We stayed in a suite at the Metropole back in December and although the space and the view were excellent we were a little disappointed with the decorative state of the room.

The hotel bar was superb and the Club sandwich is a real winner for a hearty snack.

All of the staff were friendly and attentive throughout our stay.

If the rooms are modernised then this would definitely be a full marks review, but until then they'll have to settle with very good

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBrighton, General Manager at Hilton Brighton Metropole, responded to this review, May 8, 2013
Dear Reviewer,

Thank you for taking the time to write your comments following your recent stay with us and I am sorry to read of your disappointments about the hotel.

I am delighted you found our team to be friendly and helpful throughout your stay, we do get a lot of positive comment on team members. I have also shared your comments on your Club sandwich with our Executive Head Chef and his team

Once again, thank you for your comments and we hope to see you back in the near future.

Kind regards
Ross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 of 5 stars Reviewed May 2, 2013

We booked a suite for the weekend which had a great sea view but was dated and to be honest not worth the room rate
We booked a meal in the hotel and yet again a very dated decor and the food was cold
The bar was the best bit, great wines and great service well done to all the bar staff
Receptionists where very good and handle my moans very well and agreed that my suite was in need of TLC and due to be refitted
Apart from the above we had a great time and will be back soon

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBrighton, General Manager at Hilton Brighton Metropole, responded to this review, May 8, 2013
Dear Reviewer,

Thank you for taking the time to post your feedback following your most recent stay.

I am sorry to read that you were disappointed with all aspects of your stay with us, the hotel is in the process of refurbishing and redecorating a large number of rooms.

However I am delighted you found our team to be friendly and professional throughout your stay, we do get a lot of positive comment on team members.

Please accept my apologies for the disappointments you had with the hotel and please be assured we are renovating and improving the hotel on a regular basis.

Once again, thank you for your feedback.

Kind regards
Ross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 1, 2013

I stayed at Hilton Brighton with my work mates for a conference in November. The service was good, staff were great and the delegates were very happy. The receptionists were very nice and professional. The breakfast, lunch and dinner were fantastic. Special thanks to Uwem and Ionie for making the event a success and providing such excellent service.

Room Tip: Ask for sea-view rooms.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBrighton, General Manager at Hilton Brighton Metropole, responded to this review, May 2, 2013
Dear Reviewer,

Thank you for adding your feed back in regards to your stay with us in November.

I was delighted to read that the service provided by Uwem & Ionie made your stay more enjoyable. I have shared your comments regarding your dining experience with our Executive Head chef and his team.

We look forward to having the opportunity of welcoming you back in the near future.

Regards

Ross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 30, 2013

Stayed here couple of days ago. Got a very cheap negotiated rate as was late at night, and then was allocated a sea view which was very nice. The room was clean and tidy, but slightly dated, not got that Hilton spark. The bathroom walls, floor, door (which wasn't hung correctly and glass which meant there was a gap round it) didn't really go together. Toiletries were very good standard, as was the view. The curtains (4 of them) were very confusing...didn't all pull correctly and were just odd the way they sat. It is a nice hotel, the lobby was great, and can't fault the few members of staff I encountered. The room is excellent for Brighton standards, but if I'd have paid full price I would have felt a bit let down.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBrighton, General Manager at Hilton Brighton Metropole, responded to this review, May 2, 2013
Dear Reviewer,

Thank you for taking the time to post your feedback following your most recent stay I was delighted to read how much you had enjoyed the service from the team here.

I am sorry that you were disappointed with your room. I can confirm the hotel will continue to refurbish more of its bedrooms in 2013 and 2014.

Your feedback comments regarding your room has been shared with my Rooms Division Manager to inspect our sea view rooms with his team and take appropriate action where needed.

Once again, please accept my apologies for the disappointments you had with the hotel and be assured we are renovating and improving the hotel on a regular basis.

Kind regards
Ross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milnathort, United Kingdom
1 review
5 of 5 stars Reviewed April 30, 2013

My first visit to the Hilton Metropole was a fantastic experience. The staff were friendly and helpful and the facilities were attractive and clean. Lovely to have a sea view too. I will definitely be back.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBrighton, General Manager at Hilton Brighton Metropole, responded to this review, May 2, 2013
Dear Janice,

Thank you for taking the time to post your feedback following your recent stay with us I was delighted to read that you thoroughly enjoyed all aspects your stay with us.

It is always a pleasure to read our team have provided you a wonderful experience, throughout your stay.

Once again, thank you for your positive comments and we look forward to welcoming you back in the near future.

Kind regards
Ross
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Brighton Metropole

Address: Kings Road, Brighton BN1 2FU, England
Phone Number:
Location: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Brighton
#11 On the Beach Hotel in Brighton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Brighton Metropole 4*
Official Description (provided by the hotel):
Explore vibrant Brighton from the beachfront Hilton Brighton Metropole hotel, the South of England's largest residential conference centre. Pamper yourself in The Metropole Spa, swim laps in the heated indoor pool, relax in the sauna or work out in the gym. Explore Brighton attractions like the Royal Pavilion and The Lanes shopping area or visit the city’s vast array of bars, restaurants and nightclubs.Enjoy sea views as you savour à la carte dining in the Windsor Restaurant or unwind with a cocktail or light meal on the sun terrace of the Metropole Bar & Lounge. Host an event in one of 28 meeting rooms and 9 exhibition halls, most with wireless internet access. The hotel is conveniently located just 30 minutes from London Gatwick Airport, and less than an hour by train from Central London, making it the ideal choice for international conferences and events. From Hilton Guest Rooms to Suites, all rooms at the Hilton Brighton Metropole hotel have high-speed internet access. Step up to a Deluxe Room or Suite for extra space. ... more   less 
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Also Known As:
Hilton Brighton Metropole Hotel Brighton
Brighton Metropole

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