Arrived to the hotel, John the GM assisted us with our luggage, then showed us where to park the car (free of charge parking behind the hotel). He helped us with the Wi Fi connection and was very charming. We meet the owner which was also very lovely. It is a very nice hotel but needs a few changes. It is a boutique hotel of a good standard great service, with contemporary paintings on the walls.
We ere taken o our room, a standard room with a double bed, my husband did not like it as it had only a small double bed and the room faced the high street. ( the room had no double glazing). We asked to be upgraded (we were free of charge) and were willing to pay the extra charge. John showed us another room in the back of the hotel, much superior to the standard and said we could be moved there, but only for 1 night as the hotel was full the next day, we shall be moved back to our original booking the next day. We agreed. The room was very spacious indeed, it had a king size bed, very comfortable, a rather small TV for such a large room. The bathroom had a walk in shower with no bath. The toiletries and fine towels. It did not have any robs. The rooms do not have a non disturb sign, nor a book explaining about the area etc. The room did not have double glazing, so one could hear the dog barking next door for a while. There isn't any sound proofing a. s we could clearly hear next door. Around midnight all was silent and peaceful. The bar has an extensive wine collection, the service was impeccable. The next day wee were moved to our original booking - a standard room facing the high street on the 1st floor. The room is much smaller then the superior room, the sink is very small. There is not a shelf in he bath room to put our personal toiletries, again a walk in shower with no bath. after 2300, the noise from the street was incredibly loud. Groups of drunks were walking along the street and could be heard till 0445! Which is in fact when we finally fell asleep. Al this would have been stopped with double glazing or indeed secondary glazing. In the morning, we came down to breakfast and waited to be served for 15 minutes, as we were in a harry, my husband had to go to the kitchen to call on a waitress who indeed were laughing and chatting to her fellow colleagues in the kitchen. Her service was not good. We shall return to the hotel as the service and the food was brilliant, but never to stay in any of the rooms facing the high street.
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- Also Known As:
- The Grosvenor Arms Shaftesbury, Dorset