We had beautifully cooked fish - my wife, having had a bad experience with a crab dish somewhere else, is now hooked again (pun intended). Unfortunately we had a mixed experience with the proprietor/staff, which made us feel uncomfortable. Firstly, not a welcome but a somewhat abrupt 'Have you booked?' was the opening line. With friendly banter soon forthcoming I put this down to genius chefs being 'characters'. However, a customer before us seemed to have a query with his bill - he acted quite calmly but was accused of 'shouting' and then afterward the situation was discussed with another family member in front of us, including that this customer was no longer welcome. This made us feel quite nervous as previously the same customer had looked like part of the family! What had he done? Could we make the same mistake? Ashley seemed so keen to sell the monkfish that he wrote that down instead of what I'd ordered - thankfully the mistake was admitted and I ended up taking the extra dish home. Correcting mistakes well is a great piece of customer service, it's such a pity the other elements let the place down. Also my wife had an enormous piece of salmon. It was delicious but we'd have sooner paid a bit less for a smaller portion. The side orders of sauteed potatoes and salad were also beautifully presented and very tasty. Shelley if you read this please get some customer service training - I sincerely wish you all the best but I won't be rushing back. Pity, as the food is great!
If you own or manage Surf and Turf at Shelley's Plaice, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.