We stayed here for 5 nights with our 3 year old daughter. I'd read family reviews on the website, and it sounded like a nice place to stay, with an onsite swimming pool. Sounded like great value for money. Unfortunately, we did not enjoy our stay.
The first room we were shown to had a horrible, musty smell. It was also obvious that air freshener had just been sprayed in there - clearly an attempt to disguise the smell. I tried to open the window, but it was jammed shut. The bathroom window opened, but it would not stay open as it was broke, so just slid back shut. The room had dirty marks on the walls too.
I asked the manager to move us into another room as I wasn't prepared to stay in a room that doesn't have any ventilation. He was happy to move us into another room (106), and we settled for that as it did have slatted windows that allowed fresh air in. The mattresses are very cheap and you can feel the springs. We only had one, very flat, pillow each. The shower worked, but it took a good 3-5 minutes for hot water to come through.
Breakfast was very basic. Choice of corn flakes or rice krispies. Very cheap bread for toasting. Didn't dare order a fry up.
Staff were hard to find. During our 5 night stay, I only ever saw a person at reception once. We were told that staff could be found in the bar area, but this would only be a guarantee in the evening. We arrived back late one evening (after 10pm) and the front door was locked. We pressed the bell, but no one was at reception to let us in. Thankfully, another guest was by the door and let us in. He had lost his room key, and couldn't find any staff in the building to help him.
On our last night, I was woke by the sound of a musical doorbell which was being repeatedly pressed. I realised someone must be trying to get into the hotel, so I had to get up and go and let them in. Once again, the front door had been locked with no staff on hand to let anyone in.
Throughout the daytime though, anyone can gain access as the door is permanently on the latch. This is of course convenient for guests, but it doesn't make you feel safe and secure as any tom, dick or harry can wander in. They could also get away with breaking into your room because no one is around to notice.
We paid an extra fee for 'fresh' towels to be given daily during our stay. We had to hunt for staff to give us some fresh towels, but sometimes was unsuccessful. The shower floods the floor when in use as the shower screen allows water to do so, so you needed extra towels to mop it up!!
Also paid to use their car park, which clearly, we didn't need to pay for. Also paid to use their wifi which you CAN NOT gain access to, so I ended up paying £18 to use BT wifi for 5 days.
The swimming pool is not in use, so we was extremely disappointed as we wanted to use it.
The hotel is in the middle of refurbishment, as it has been sold and the new owners have made the decision to keep the hotel open whilst they do so. This is not good customer service. They are not providing a basic service. Staff should always be on hand, and they are not.
We paid just under £30 a night. I have stayed in other hotels for the same price and had a very pleasant stay, so this can't be an excuse for such poor service.
The new hotel will be called 'The Mint Hotel' so beware!!!
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