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“Just average” 3 of 5 stars
Review of Village Urban Resort Bournemouth

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Village Urban Resort Bournemouth
3.5 of 5 Hotel   |   Wessex Fields, Deansleigh Rd, Bournemouth BH7 7DZ, England (Formerly De Vere Village Bournemouth)   |  
Hotel amenities
Ranked #42 of 70 Hotels in Bournemouth
Bucks
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
“Just average”
3 of 5 stars Reviewed August 11, 2014

The rooms were ok, definitely nothing special and our air con seemed to decide what temperature it wanted to stay at.. never the less, it could have been worse!
We ate in the restaurant on our first night, the food was fine but seriously pricey - for what they charged I'd have expected better, or more, - £5 for a spring roll starter that was tiny was a little steep. Breakfast involved queues to get in and to get the hot food - it was all perfectly edible but they ran our of glasses for juice every day and the staff didn't appear to be able to cope.
That said, I'd probably stay again, but only because there is no Novotel locally!

Stayed August 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillageVBO, General Manager at Village Urban Resort Bournemouth, responded to this review, August 18, 2014
Thank you for your recent review following your stay at Village Bournemouth.

We have used your constructive feedback to address the air conditioning in the room and I have reviewed your feedback about the food portion sizes and breakfast service with both the Head Chef and Restaurant Manager.

I very much hope we will have the opportunity to welcome you back soon.
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472 reviews from our community

Traveler rating
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    51
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Christchurch, Dorset
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed August 10, 2014

Just had Sunday lunch with my family the staff are very friendly but are never trained to wait clear tables properly drinks always arrive half way through the meal the young waiteresses try to carry too much, start clearing tables before everyone has finished, everyone gets called "guys" and the uniforms are so scruffy jeans and discloured t-shirts! Call me old fashioned but the village are in the service industry where people spend there hard earnt money, with a strong manager to implement some training and ask the chef to keep the servery food hot this place could always be filled as the standard of sunday lunch food is very good and excellence value

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillageVBO, General Manager at Village Urban Resort Bournemouth, responded to this review, August 12, 2014
Thank you for your positive feedback about the standard of food at our Sunday Carvery lunch and the friendly team members you were served by, I have passed this on to the teams.

I have reviewed the service feedback you have provided in detail with the Restaurant Manager so we can undertake the necessary re-training with the team.

We will shortly be introducing a new uniform to the Restaurant which I know is going to have a positive impact on the teams appearance.

I look forward to welcoming you back soon to see the change.
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worcester
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 8, 2014

Just returned from a four night mini break at the village. A great standard room, got into the room early, which was great. Caught the bus into town, bus stops just over the way. Fab pool and leisure facilities which we used every day. have been twice before and will return 10/10 from us.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillageVBO, General Manager at Village Urban Resort Bournemouth, responded to this review, August 12, 2014
Thank you for your review of your recent mini break at the resort. Great to hear that you had a good time and enjoyed the facilities. The team and I look forward to welcoming you back soon.
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cornwall
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 8, 2014

I became a fan of Village hotels when I stayed many times at Cheadle, so when we were invited to a Diamond Wedding celebration in Bournemouth and we needed a hotel room, there was no decision to make, as the venue for the celebration was less than a mile from the Village Urban Resort! And what a good choice. We booked an UpperDeckDouble which was good value and suited our needs. We had dinner in the restaurant. That was really good and the service was excellent. Jack and Charlotte were prominent in looking after our needs and Tom added to our pleasure with some interesting information.
We would certainly choose this hotel again.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillageVBO, General Manager at Village Urban Resort Bournemouth, responded to this review, August 12, 2014
Thank you for your wonderful remarks about your recent stay with us which I have shared with the team members you mentioned in your review. I very much hope we have the opportunity to welcome you back to the resort in the near future.
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Surrey
Top Contributor
138 reviews 138 reviews
31 hotel reviews
Reviews in 46 cities Reviews in 46 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed August 5, 2014

We visited The Village on Saturday night for a friend's birthday, and were so grateful that we decided to stay elsewhere. Friends showed us round their rooms which were very average (more suited to a Travellodge tbh) with noisy aircon and pretty lumpy mattresses.

The food at the function we went to was appalling - am amazed we weren't ill afterwards, and while the bar prices were reasonable, the wines on offer were, quite frankly, vile - I wouldn't pickle onions in the vinegar being passed off as white wine for £20 a bottle.

Other hotels ARE available in Bournemouth - I'd check them out if I were you.

  • Stayed August 2014, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillageVBO, General Manager at Village Urban Resort Bournemouth, responded to this review, August 12, 2014
We can find no record of issues with the food at the event you attended, and it certainly is not in keeping with events of this type held at the hotel. We have contacted the event organiser directly to obtain some more details so that we can investigate. Thank you for your feedback.
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
153 helpful votes 153 helpful votes
1 of 5 stars Reviewed August 4, 2014

Paid £175 for night in top deck floor 5 (sort as advertised as biz class), we had to wait at for the only lift on every trip up or down, the room was small, the air conditioning was noisy-which we only discovered at night-so no sleep, the free wi-fi after signing up ( i imagine for marketing) was sluggish and keep throwing you out (this was in the room and all around public areas) saturday evening went down to the spa/gym/pool and clearly this is sold to the local body building club as packed with eastern european meat heads, the next morning went for breakfast and another line up but looking around this looked like a bun fight so left and, carpets in the public areas were stained, I would pitch this as a frankie/bennies/travelodge meets lego land on a sunny bank holiday...

  • Stayed August 2014, traveled with family
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillageVBO, General Manager at Village Urban Resort Bournemouth, responded to this review, August 12, 2014
We take all feedback seriously and regret on this occasion we have not met your expectations.

The hotel has been experiencing a connection issue with its wifi connection which BT is currently working on a solution for. The issue will be resolved this week.

Clearly we were not performing to standard during breakfast service and I have reviewed your feedback with our Restaurant Manager in detail.

We welcome your constructive feedback about the bedroom and public areas and we have used this to make some necessary improvements.
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Doncaster, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 30, 2014

Stayed here in June the rooms are comfortable and include free wifi. Food was average at best.
Location is too far out of town for me, I would not reccomend this hotel for anyone that likes to go out into town. Otherwise not bad as a base.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillageVBO, General Manager at Village Urban Resort Bournemouth, responded to this review, August 12, 2014
Thank you for your positive feedback about our comfortable bedrooms.

It is disappointing to hear that you did not find our location suitable for your needs, the bus terminus and taxi rank opposite the hotel entrance can provide quick and easy access to the seafront and town centre throughout the day and evening.

I hope this will not prevent you from returning to us in the future, I look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Village Urban Resort Bournemouth

Address: Wessex Fields, Deansleigh Rd, Bournemouth BH7 7DZ, England (Formerly De Vere Village Bournemouth)
Location: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Bournemouth
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Village Urban Resort Bournemouth 3.5*
Number of rooms: 116
Official Description (provided by the hotel):
Village Urban Resort Bournemouth is a short drive from the town centre and 7 miles of sand beaches Bournemouth is famous. Conveniently located just 3 miles from Pokesdown rail station and Bournemouth International Airport. Village Bournemouth is ideal for business and leisure travellers alike. Nearby attractions include Monkey World, Castlepoint Shopping Centre, New Forest and the Oceanarium. Village Urban Resort Bournemouth has 116 air-conditioned bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, an Urban Spa, state-of-the-art Health and Fitness Club, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free parking and free wi-fi throughout the hotel. ... more   less 
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Also Known As:
De Vere Village Bournemouth Hotel Bournemouth
Bournemouth Village Hotel
Village Hotel Bournemouth

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