stayed here overnight so we could get an early ferry from southampton.
rooms were very dated and not up to much.
got up at 6am to get ferry and when turned the shower on found the water was stone cold.
we did not have time to do anything about it but mentioned it when we left.
i sent a complaint email to the manager and got the response that (I am very sorry. If you had just explained this when you checked in yesterday the problem would have been resolved. Our hot water is on a timer and it comes on at 6am. If the reception had known you were leaving at such an early hour then we could have adjusted the hot water to come on half an hour earlier. Most of our guests if they know they are going to check-out before the receptionist comes on duty at 7.45am will notify reception. In your case you said nothing, even when you came back in after your meal last night you said nothing about leaving early.If you had rang down to the nightporter when you found out there was no hot water he could have put it on for you.
If you feel that threatening us with reviews on tripadvisor is the course of action you want to take,then that is your perogative, but please remember to tell the complete story.)
DONT STAY HERE.
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- Also Known As:
- Burley Court Bournemouth